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Everything posted by SandervG

  1. Solvay AM Cup is a competition aimed to push the limits of Additive Manufacturing with high performance polymers. Target candidates are start-ups and universities. For this third edition Solvay partner's up with Ultimaker and L'Oreal. This collaboration shines through in this year's theme: This year’s challenge is to design a 3D printed real-world industrial application which highlights the potential of AM to revolutionize production line agility. What else is important: Start: The competition will start on September 1st 2021 and run through to mid-No
  2. Hello, welcome to our community! I'm sorry to hear you are having difficulties with your Ultimaker S5. Have you tried printing it on different places on your build plate and see how that impacts it? Do you have a different glass plate you can try and have you manually tried if you can move the print head around without increased friction anywhere and on straight rods?
  3. Hi @Ste_297, I hope you are well. I just wanted to check in to see if you decided to send a ticket or if you need any further assistance. I just returned from holidays and will be able to help you if you need me to. Have a great day 🙂
  4. Hi @paulsnorman thank you for your message. Based on your description I would say that it sounds like some of the pulleys are not as tight as they should be. I would advise to check them all and really tighten them. Especially the one responsible for the direction in which it doesn't run as far as it should.
  5. As far as I know there are no plans to release an Air Manager for the Ultimaker S3. Whether or not that will change in the future, I can not know today. Obviously, we'll make you will hear from us if anything changes. Hope this helps!
  6. Dag Ronald, bedankt voor je bericht. Ik zal wat instructies met je delen via een DM waarmee je de firmware opnieuw kan installeren. Dit zal moeten helpen!
  7. Hi @HelpdeskFEHT, bedankt voor je bericht. Ik kan niet duidelijk opmaken vanuit je bericht wanneer je deze melding te zien krijgt, kun je dat toelichten? Ik denk als je al zo lang als 6 uur wacht dat je gerust de printer opnieuw aan en uit kan zetten. Wat gebeurt er dan? Alvast bedankt!
  8. Thank you all for your detailed and supporting responses, it means a lot. Allow me to respond to a few comments: I'm sorry to hear you don't seem to be satisfied with your Ultimaker 3. It is entirely possible that another 3D printer also gives good 3D printing results, but the 3D print itself is on one hand the only thing that matters but on the other hand only one element of your 3D printing experience and in that regard I still think we offer a wide and unique experience via our ecosystem. That is not to say we should settle for something below what is possible. Looking at you
  9. totally agree! I wouldn't say it was 3D printed based on the photos. Well done! A sad reason to have a 3D print made, but I don't think it could have come out any better.
  10. Hi @rachael7, sounds like FBRC8 is on it via @fbrc8-erin, glad to hear! @L_Guertin, feel free to send me a DM with who you have been in touch with. I'll see if I can reconnect you, or with someone else who will be able to work with you towards a solution. An alternative route could be to submit a ticket via this link. Looking forward hearing from you!
  11. No worries, happy to help! Never underestimate the importance of coffee! 😄
  12. Hi Guys, thank you for your responses! Hopefully you don't mind me responding in English because my French is quite poor (hooray google translate!). I am very sorry to hear that the increase of non-Ultimaker machine users is causing frustration for our customers and most valued and knowledgable users. That is obviously not a culture or a result we are after. Can you think of something that would make being part of this community more inspiring and pleasant? For example, contests to trigger your creativity, better documentation to refer repetitive/basic questions too, more inspirin
  13. Hi @HWFrickeler, thank you for your message and welcome to the community. I'm sorry to hear it sounds like you are having some issues with your Ultimaker S5. Did the Ultimaker S5 work properly before the firmware updates? What error are you getting when you try to increase the temperature? If you instruct your Ultimaker S5 to send the print head home or calibrate the lift switch you get nothing more than a knock? Sometimes when a certain task is ended and the bed it already at the bottom position it repositions very slightly which may sound like a soft knock, but it is
  14. Hello @ckelly, thank you for your post and welcome to the community! It is possible to continue with a different color, but it might not be as straight-forward as you might think. (although I also wouldn't call it complicated). The Material Station will always try to finish a print with a new spool of the same material and the same color, it will not just switch to a different color because you have sliced a model to be printed in (in your case) ABS Orange, and you might not be pleased to find out tomorrow that the upper half of your print is blue. Sometimes it might be fine, but
  15. Of course! 😄 🧔🏻 It has never been easier when all barbershops are closed for half a year 😉 That is totally understandable, and feel free to always post those questions here on the forum. I can check with our material engineers if we have data on or a decent indication on what you are looking for. Yes, that is why I said in my previous response (perhaps you missed it): 'That's why I asked some of our material engineers and they said for the material itself you can expect a shrinkage of 0.2 - 0.4%.' This does not mean the only shrinkange or dimensional inaccuracy you wil
  16. Hi, have you tried different sliced models, to rule out an error in the g-code? Preferably one that has worked before? Is the feeder still (trying to) feed filament to the print core or has it also stopped moving? If it is still moving, is it grinding or do you detect any other reason why the filament isn't being extruded? Could it be that there is an error in the 3D model? Perhaps you can include some images of what your first layer looks like when it stops extruding, sometimes there are some clues as to why it stopped in there.
  17. Hi @martijnc80, if you followed the instructions to check the system and decoupler, but found no material I would recommend you to get in touch with our support team. You can submit a ticket via this link! Good luck!
  18. Any particular reason why they won't allow Digital Factory? If it is due to security, we've also enabled a firewall option. You can read more about that option here 🙂 Happy to hear you got it back to work! Happy printing!
  19. Say no more, I also haven't been in the office for over a year! But I might again next week for the first time, exciting! How did you do with the finished prints, others were in the office? I know some companies also allowed their staff to bring Ultimaker's home, or sometimes even bought additional for this reason. Good luck with updating, let us know how it goes!
  20. Hi Martijn, thank you for your message and welcome to the community! Is it possible that a piece of filament is stuck somewhere in the bowden tubes connected to Bay A? Please visit this article for help how to check and possibly resolve. I don't think you should manually try to feed material when your machine is powered off, always use the options in the menu to load or unload material. It automatically unloads material after a print is finished so it can pick the correct material for your new print job when you send one. Hope this helps!
  21. Hi, I don't think it is relevant that your printer is part of a group. But your comment did make me think that you are not on the latest firmware yet; in May we introduced firmware 6.4 which allowed users to use a new feature in the Digital Factory called; Digital Library. This would eliminate the need of groups and should be an improvement to your workflow. Perhaps consider updating your firmware while you are at it too. You can read more about it here. Good luck!
  22. Hello, have you tried doing a factory reset and reset your printer settings? From your post I can't immediately detect anything you did wrong, but that should probably help you to install the Air Manager again and get back to where you were. Good luck!
  23. Hi @LePaul, hope you are well! If you would visit the CPE TDS you see that CPE is said to have good dimensional stability, but the thermal shrinkage metric is empty. So that still doesn't tell us much. That's why I asked some of our material engineers and they said for the material itself you can expect a shrinkage of 0.2 - 0.4%. You probably also know that the exact shape or size of the model is also relevant, and the speed at which you decide to print something. But hopefully these percentages will tell you that the shrinkage of the material itself is not so grand. Let me know if you have an
  24. Hello, We are keeping the virtual showroom open for a little bit longer! Not for our enjoyment, but yours! So ideally we would want you and your colleagues to visit it occasionally. Which raises the questions; What type of content or what unique event would make you visit it again? If you haven't visited our virtual showroom yet and this post made you curious? You can via this link.
  25. Hi @geert_2, thanks. Great questions! Unfortunately I don't know the answers by heart but I've shared them with our product experts and will let you know when I hear back.
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