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SandervG

Team Ultimaker & Admin
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Everything posted by SandervG

  1. Hi there, Ultimaker is delighted to add a new product to its software suite: Ultimaker Essentials. Ultimaker Essentials is an enterprise-grade package of Ultimaker software products that can be centrally deployed throughout an organisation, with greater stability, uniformity and a higher level of security. Why Ultimaker Essentials? It is a known fact that Ultimaker Cura is used by millions of users around the globe with great success, but feedback we’ve received from many companies was that difficulties existed to adopt and scale 3D printing within their organisations because of IT requirements. Enter Ultimaker Essentials. We developed Ultimaker Essentials for businesses. Not only the operators, but especially the IT admins and managers responsible for setting up and maintaining a secure, uniform and stable infrastructure too benefit from this launch. What is in Ultimaker Essentials? Ultimaker Cura Enterprise. A new enterprise edition of Ultimaker Cura makes distribution and management easy for IT professionals. With each release independently security tested, you can deploy a tested, stable, and more secure slicing application to anywhere employees need to work Ultimaker Digital Factory. Manage your organisation’s 3D printing operations with an overview of multiple machines, by starting and queueing print jobs remotely, and creating teams of users. It’s also your central hub for downloading Ultimaker Cura Enterprise and accessing support Ultimaker Marketplace. Access a controlled version of the Ultimaker Marketplace. Only verified plugins and third-party material profiles are allowed, maintaining a higher level of security and stability Support. For any technical query, browse a comprehensive knowledge base or get direct support during business hours Ultimaker 3D Printing Academy. An Ultimaker Essentials subscription gives you access to online learning content for IT admins developed by our experts. (Keep reading for more on our new e-learning platform!) Ultimaker Academy Together with Ultimaker Essentials we are also launching the Ultimaker Academy. This is another platform which we are introducing where we will host various courses and learning plans for your betterment. Upon launch there are a couple of different courses available; onboarding courses for our S-line products and a course especially for IT admins. The course for your printer will become unlocked when you register your Ultimaker. Both products have a free early access period for a limited period of time; until October 2020. Early access Starting today, we are launching an Early Access period where eligible customers* can sign up for free to Ultimaker Essentials and Ultimaker Academy. The Early Access period will run until October 2020. After that date you can choose to continue using Ultimaker Essentials for €250/$300 per year per organisational unit or you can decide to cancel your subscription at the end of the Early Access period. If your company is using 3D printing, it can probably benefit from deploying Ultimaker Essentials! Visit this page to sign up. *Ultimaker Essentials is only available for B2B customers.
  2. There is already a plugin that has similar explanation, it's called the settings guide. I think the question is, before you find the explanation, does the name make sense if you are searching for it? Would any keywords make more sense to include in the description so they are easier to find using the search feature?
  3. Thanks, unfortunately the photo's (especially with the holes) could have a variety of reasons. Could you also share the Cura project file so we can look into all the settings you have?
  4. Great! I'm very happy to hear you found it useful. This is the best feedback we can receive. I'm sorry, perhaps I've grown blind to it. What would be the typo specifically? 🧐 Thanks!
  5. Hello, crossposting this here since it might be interesting for users following this category. We just published a podcast where industry experts and 3D printing experts talk about the Food & Beverage industry. It also features our own community expert SteveCox3D! You can find the episode here. It is episode 8 from an ongoing series covering a variety of subjects, you can find all of them here.
  6. Hi @samuidayone, thank you for your message and welcome to the community. If I understand it correctly you wish to basically halt a print, and resume with a different gcode (which contains of the same print job except 1 model). I don't believe that is possible right now. Perhaps someone knows a possible workaround?
  7. I discussed this yesterday with one of our product experts and we both felt that it might also be good to note that an offset of 0.15mm is not that bad. We can of course help to see if we can isolate a cause but we don't consider this as a strong underperformance. It is possible that the cause lies in a small difference in length between the belts in X or Y, or the spring inside the sliderblock could be of a slightly different tension. Have you checked/compared those during your initial maintenance? Did you also check if all your rods are firmly pressed and tight into the sliderblocks with no play on them? Did you ever cut any pieces of your bowden tubes? I'll pass your feedback along to our developers, it is good feedback. Thanks!
  8. WOW, congratulations, that is amazing!!
  9. Hi @SPD, could you also post some pictures of the prints you are getting out of your Ultimaker S5? That would probably help to identify some areas where you can improve. Thanks!
  10. Hi Eric, thank you for your message and welcome to the forums. If I understand it correctly all functions of the Ultimaker stopped except the display continued to think your print was still in progress? Did you try to print the same file again? Perhaps a clue is in your logfiles. Can you share them with me? 1. Insert the USB stick into the port on the front of your printer. 2. Perform the following menu sequence: System --> Maintenance --> Diagnostics --> Dump Files to USB.
  11. Ok, in the end you have to chose what works best for you. If that is the previous version, then you should roll back to that one. We're keeping an eye out for more feedback so we can investigate if this became an issue for more users, where it wasn't before. I agree, but regardless it was pretty consistent feedback that we've received.
  12. Hi, which printer are you using?
  13. Hello, lol, yes obviously it would not be 15mm. That would be ludicrous. I read it correct but I typed it too quickly without giving it much thought. My apologies if I don't understand you correctly, but by saying 'The ovality encompasses both X and Y to almost equal degree (i.e. both axis combining to give ovality).' the 'equally' part makes me think the offset is on both axis and that you might talking about a 'normal' dimensional inaccuracy, not 1 axis more than the other. I think when you print a square, it might also be around 0.15mm? As you probably know most machines can't operate at a 100% 0,0mm level of accuracy. The same goes for Ultimaker. Especially since working with thermoplastics which get extruded under pressure and which shrink when they cool down there is likely always a small offset. Unfortunately it is not possible to calibrate the motors, but perhaps Cura has a few options. Have you ever looked into the setting of horizontal expansion? When set to negative it could compensate for the 0,15mm.
  14. Hi @Sketch, thank you for your message and welcome to the community! Would it be possible to share a photo of your print? About your ovality, you say that it is 15mm. Is it always 15mm off in a certain direction, or a percentage? If one direction is 15mm off, is the other direction dimensionally accurate or just ~15mm less inaccurate? Is your Ultimaker stable on its feet, no corners lifted from the surface it is on? Have you ever had any other issues with the Ultimaker that you resolved, or anything else that may not be as it was out of the box? Thank you,
  15. A lot of good advice here. Perhaps a summary would be helpful. If your bowden tube pops out of the collet do the following: - Push down the collet and pull out the bowden tube. See if there are any significant scrape marks on the sides. - Remove the collet from the socket and inspect the insides. Do you see 4 equal (small) blades in there? If the collet does not 4 equal blades you should contact your reseller for a replacement. If your bowden tube has significant scratches on its surface and your collet still has 4 blades, then you can try to cut off ~4mm of the bowden tube so the blades can grip a new and fresh part. Keep in mind: - Do not do this too often. When a bowden tube gets too short there will be other problems concerning the filament passing inside. - If you decide to cut it, cut it straight. If the bottom is not flat there can also be extrusion issues over time where the filament can expand due to heat and pressure in that small area where it is not touching. It is not a bad idea to replace them once a year or so to ensure all is in good condition. Check out the maintenance schedule for your printer for more information on this topic.
  16. The project file you can save from Cura and the log files are under preferences; maintenance; save logs to USB. (or something down those lines)
  17. @aine_me, could you share your project file from Cura and the log files from your Ultimaker so we can have a look at those records and know exactly what your configuration is? Thanks! If you don't wish for them to be public, you can also send them to me in a DM.
  18. That is indeed strange. Let me check in with some product experts what they think of it.
  19. Hello, if you are new to the Ultimaker ecosystem or the Ultimaker marketplace specifically let's take a minute and see what you will be able to find there that can be helpful to you. The downloadable plugins and profiles offered by our contributors add a great deal of value to the 3D printing solutions we provide. Most of these contributions can be found in our Marketplace where you can add them to enrich your workflow. You need to be logged in with your Ultimaker account in order to do so. The marketplace contains of 2 sections; Material profiles Software plugins Material profiles. In the material profile section you can find profiles for all materials that have a tailored printing profile for the Ultimaker S-line. Both Ultimaker materials and a wide range of third party materials. All profiles that belong to a third party material are the result of the Material Alliance we’ve established together with the largest and most relevant filament manufacturers. It currently contains over 150 different materials! You can find all profiles here: https://marketplace.ultimaker.com/app/cura/materials Tip: Use the filter to search for properties you are interested in! Software Plugins. There is a variety of software plugins available that you can chose from. Some are contributed to us by partners and others by dedicated users of our products. There is one thing that unites them all; they provide great value to your 3D printing workflow. The available plugins vary from Custom supports to SolidWorks integration and to a very useful Settings guide. Some regular contributors are @fieldOfView, @ghostkeeper, smartavionics and @thopiekar. Many thanks guys! You can find all the plugins here: https://marketplace.ultimaker.com/app/cura/plugins If you have any questions about how to use the marketplace, how to install a certain plugin, the amount of plugins or profiles visible for you or anything else related, please leave a comment below or create a new thread. We're happy to help!
  20. Hi @Bioshock84, I used google translate to read your post. Do you speak any English? If you could post your issues on the English part of our forum me and other experts could take a look and see if we can help you. Thanks!
  21. To battle the elephant feet you could look at the initial layer horizontal expansion setting in Cura. For the layers you might want to look at the acceleration / jerk settings in speed and perhaps print a little bit slower in general. More info can be found here: https://support.ultimaker.com/hc/en-us/articles/360012611079-Speed-settings Hope this helps!
  22. Hello, are your brim speed and initial layer speed of the same speed?
  23. Also make sure that the bowden tube is firmly pressed in the coupler and that there is no gap where the filament might could expand when the temperature rises. It shouldn't require any excessive force, but something to keep in mind when you put everything back together. Otherwise there is a risk of that second photo you shared. Good luck!
  24. Hi, If all of the individual components are ruled out, perhaps it is the way it is assembled after one of your cleaning sessions? Could you share some pictures of how your print head / bowden tube and other crucial components are assembled? Is the missing layer(s) always on the same height or does it vary? Have you tried cleaning your threaded Z axis? Although it shouldn't cause underextrusion it can mess up a layer. Did you ever clean your glass plate and do you use any adhesion? What temperature are you printing with usually, 210ºC? Thanks,
  25. Hi Jonas, thank you for your message. In the latest firmware update the priming sequence has been updated so it should prime less material. Obviously what it still primes does end up on the bottom of your machine but this is necessary to ensure a successful next print when you switch materials and when the Material Station automatically loads material. My German is a little bit rusty, but unless I'm wrong the display informs you that it couldn't complete the active leveling. Has this been resolved in the mean time? Let us know if you need any further help. Thanks,
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