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SandervG

Team Ultimaker & Admin
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Everything posted by SandervG

  1. I am not entirely sure if that is true. We actually usually aim to have the products available right after launch. Obviously, with high demand there can be a lead time but they should be available already.
  2. Sorry to hear that Chuck. Hopefully we'll be able to welcome you back once things have found their way again!
  3. "Continuous, hassle-free 3D printing, like never before! " As you may have seen a new image appeared on our homepage this morning, exciting news! On September 24th we'll announce what big news we have been working on for you. Keep an eye our for more updates and feel free to speculate below!
  4. It is not possible to disable bed leveling because it is crucial to a successful print to have a levelled bed and proper adhesion. Could you print multiple at the same time perhaps, on 1 build plate?
  5. Thanks everyone for the responses and appreciation everyone continues to have for our community! 🙂 The link was not intentionally removed, but at some point between different versions of updates to the navigation it fell off someones radar. It was easily restored and I'm happy to say it's put back in the main navigation!
  6. Hi @Cymon, you can still reach out to iGo3D even if you bought your Ultimaker with a different reseller like Smithy says. They have trained technical support engineers.
  7. There is of course always a chance that someone runs into a technical issue, regardless of the invested development time. And I like to think that in those scenarios we're always able to help a customer out. If you are having such issues, I would recommend to get in touch with your reseller or our sales partner in your local region, if you have not already. But that is all besides the point that my response was an answer to why the active bed levelling could not be disabled. Because bed levelling/adhesion lies at the foundation of a successful print, and on a build volume as like on the Ultimaker S5, doing it yourself manually became more crucial and difficult.
  8. The more you know, the faster you would understand the motivations behind such a decision. Users are not able to disable active leveling because of the size of the build plate in the Ultimaker S5. On previous generations you could do it manually, but this was a more forgiving process due to the build plates being smaller. With the larger build volume users may want to print larger objects, which require even longer unattended operations. With the expanded material portfolio, users are now also able to use a larger variety of materials, which may require more delicate bed levelling too. So all this considered: It is crucial for your user experience that your bed is properly levelled and have good adhesion. The most reliable way to ensure good levelling is to have the Ultimaker S5 do it. Every time. That's one part of the printing process that we took more control over, to ensure reliability.
  9. Hi @jbearpark, perhaps you could also give these settings a try with PLA: Line width: 0.4 Wall thickness: 1.2 Top/Bottom thickness: 1.2 Speeds: 40 Jerks: 20 Horizontal expansion: -0.03 walls: 3 Where one print was smaller or taller than the other, are these from the same gcode / same model?
  10. I think that is a characteristic in the foundation of a 'one size fits all' approach. They are always good (when done well), but probably never perfect. Customisation or optimising for a specific model could very well lead to better results, when you know what you are doing. But in order to ensure a good start and get familiar with our products and technology, the profiles are indeed the best place to start.
  11. Feel free to (create a new thread and) share your results. It would be interesting to see, and perhaps we can help to fine tune that last stretch, and it could be useful for others too. If you are interested.
  12. Hi @NBull, please feel free to send me a DM with more information about where you are located and where you bought your Ultimaker S5. I'll connect you with someone from our support team, who can take a look into your situation and see where we can help you so you can as well start enjoying your Ultimaker S5 as you were supposed to from the start. @P3D Currently these settings seem to be dialled in for PLA / Tough PLA and to increase dimensional accuracy you may expect a decrease in speed (life is a balance). We're looking into the options you have listed 🙂
  13. Hi @P3D, If you print with PLA or Tough PLA, here are some profile settings that are likely to improve your dimensional accuracy. Perhaps you can give them a try! Line width: 0.4 Wall thickness: 1.2 Top/Bottom thickness: 1.2 Speeds: 40 Jerks: 20 Horizontal expansion: -0.03 walls: 3
  14. Hi @ocieward, thank you for your message and flagging this. If a reseller still has it listed as a feature we will reach out and make sure the information displayed it correct. If you come across any reseller or source who still lists this as a feature, please feel free to flag this with us so we can reach out to them and ensure all information is correct. I'm sorry to hear if the Ultimaker S5 left some room to desire for user NBull and P3D. If there is anything we can do to help you get more out of your machine feel free to let us know. One thing I read in your comment was dimensional accuracy, and depending on what you're after, with some changes to a print profile you can already make some good progress, if the existing profile does not give you what you need. And in general I think it is always a good idea to orientate yourself before you make a commitment, but I am very confident about the capabilities of Ultimaker 🙂 If @ocieward has some further questions or uncertainties in his search for a 3D printer, please feel free to let us know! This great community of 3D printing experts is here to help!
  15. Hi @Link, we're sorry to hear you have not received the additional build plate yet. I don't think you have to chase down the reseller, but if it makes feel more at ease knowing they haven't forgotten about you, you should definitely feel free to reach out to them. I'll also reach out to them to see where they stand. How has your Ultimaker been working for you in the mean time? Hope it helps, have a great day!
  16. Settings in Cura which you might want to experiment with when you're printing with PLA / Tough PLA: Line width: 0.4 Wall thickness: 1.2 Top/Bottom thickness: 1.2 Speeds: 40 Jerks: 20 Horizontal expansion: -0.03 walls: 3
  17. You may also want to check out our Youtube playlists. There are some about Cura software too, and even though the interface of Cura has changed, in the basics it is still the same and you might still find it useful.
  18. Hi Geert, all plans caught up and the community is back in the main navigation, except now it can be found under 'Learn'.
  19. Hi Geert, Thank you for noticing and reporting here. We're busy restructuring the website, navigation and contents. In this project it is likely that the link to the community page will be moved, but not removed. These optimisations are done in phases, and due to a delay mid-process it is now temporarily available in the footer, and mid-homepage. I expect another update this week. Our apologies for the inconvenience!
  20. You can find more information on the latest firmware via this thread: https://ultimaker.com/en/ultimaker-firmware
  21. SandervG

    S5 Active Level

    Hi @Link, thank you for your question. We've had this question before. We realize it does add some additional time to the start of a 3D print but we've condemned it necessary for the success rate and reliability of an Ultimaker S5. Where on an Ultimaker 3 or other smaller sized 3D printer a marginal offset in bed leveling may not be much of a problem because it can be compensated by the thickness of the first layer, the build size with an Ultimaker S5 is significantly larger so a small deviation on one end of the build plate can result in a larger gap on the other side. Added to this is also the size of the manufactured build plates. While we strive for flatness, the larger a build plate gets the more difficult this also gets. Therefore we also considered it to be crucial for an Ultimaker S5 to always level the bed to compensate for any offset that might be there. Whether it might be visible or not. While not always the case, the build plate also allows for large prints which can take multiple hours. On such large prints, an additional minute is neglectable if it ensures a higher success rate. Hope this helps 🙂
  22. Hi, as some/most of you may have realized a new stable firmware has been released. As @ultiarjan just linked to, you can find an overview of the contents of this new firmware via that link. For your convenience I'll post some of it below: Firmware 5.2.11 is a fix release to correct issues reported in firmware 5.2.8. This fix will address the issues discussed below: Update via USB. Fixed an issue where printers without a network connection couldn’t update to the .swu file system. Users that tried to upgrade to firmware 5.2.8 via USB would get stuck on the stepping stone version due to a mismatch between the onboard time stamp of the printer, which would default to standard Linux (UNIX) time, and the timestamp of the downloaded file. XY calibration. Fixed an issue which prevented the XY calibration procedure from extruding properly. All printers running firmware 5.2.8 would initiate the XY calibration procedure with filament in a retracted state. This meant that the procedure would finish its sequence without extruding correctly. Firmware 5.2.11 ensures that filament is fully primed before initiating XY calibration. Screen issues. Fixed an issue where the screen on the Ultimaker 3 shifted or rotated. Firmware 5.2.11 included a redundant feature that was interacting with the Linux kernel in an unexpected way, leading to shifted or rotating screens. This feature has been completely removed in firmware 5.2.11. Third-party materials. Abrasive materials have been removed from the Ultimaker 3 material selection menu, as printing abrasive materials will damage the Ultimaker 3 feeder wheel. @Link, you should be able to update your firmware fine if you follow the instructions on your Ultimaker. You will first be taken to a 'stepping stone' firmware update, and consequently, install the latest new version. And congratulations with your Ultimaker! 🙂
  23. Hi @AAGC, thank you for your post. Have you already been in touch with your reseller regarding improving the print quality and level of satisfaction? While in some cases maybe obvious, could you pinpoint which things you're not satisfied with concerning print quality?
  24. Hi @kfsone, thank you for your message. I'm not sure if I understand your question entirely. Are you asking if there was a firmware version available just before this one, which could introduce leveling issues? Could you describe the issues you were having? If you print on the wrong side of the glass plate the leveling is done correctly, except your filament most likely sticks less to the bed. I believe leveling issues introduced by the firmware would result in a wrong distance between the nozzle and the bed, which is quite different behavior. What are you experiencing?
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