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Ultimaker Community of 3D Printing Experts

SandervG

Team Ultimaker & Admin
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Everything posted by SandervG

  1. We have updated the page now with the starting times for every session so you can plan your visit more accurately! Don't miss out and make sure you sign up for the Ultimaker Transformation Summit! Read more about the Ultimaker Transformation Summit here
  2. Excellent, thank you for discovering and letting us know. I will share this with my colleagues to remove that as a condition so it won't affect anyone else. Have a great evening!
  3. Hi @wjbdesign, thanks for letting us know! Have you tried more than once, to ensure there was not just an (unfortunate) temporarily glitch in the system or connection? In the meantime I'll check if all systems are up and operational.
  4. Hi, not as a user. This is not an option out of the box but I can change your username for you if you want, being an admin. If you can let me know what you would like to change it into, via a reply or DM, I can process it for you.
  5. Hello, I hope you are having a wonderful day today. We certainly do, because we have some exciting news to share! On April 20 to April 23 we will host our first virtual event called the Ultimaker Transformation Summit. During this event we would like to share how we are transforming 3D printing today, and tomorrow. We couldn't do this alone, only with the help from you, our customers and our ecosystem partners. We've build a beautiful, interactive showroom to walk around in, and we have prepared a conference filled to the top with re
  6. The beta version of Ultimaker Cura 4.9 is here. This release contains a bundle of bug fixes and feature improvements increasing software stability, and further simplifying and streamlining print preparation as you continuously strive for first-time right results.  What’s new? The Z-seam is now clearly shown in Preview mode.  This ensures that you will know whether the seam will be sufficiently hidden in the end product. This will also indicate the starting point of the print. Thanks to BasF0 for contribut
  7. Hallo @tsnh, bedankt voor je berichten! De buis die eruit schoot heet de bowden tube, en het 'houdertje' die hem vast moet houden heet een 'collet'. De collet zou de bowden tube op zijn plek moeten houden door middel van 4 metalen randjes aan de binnenkant. Het kan zijn dat deze zijn verbogen, of soms ontbreken. In dat geval zal dit probleem voort blijven komen. Je kan de collet er even uithalen en aan de binnenkant zou je dan deze 4 metalen randjes moeten zien. Zo niet, zou je via je reseller vrij makkelijk een nieuwe kunnen krijgen. Je kan niet eindeloos zonder consequenties stu
  8. Hi, of course! Please see this comment and follow the instructions! We'll get back with you shortly.
  9. Hi, Often getting started is the most difficult part of any process. A good start sets you up for success and saves you time and energy that could be spent elsewhere. It also allows you to get more out of your product and enjoy the benefits faster. That is why we have an onboarding course ready for: Ultimaker S5 Pro Bundle, Ultimaker S5, Ultimaker S3 Ultimaker 2+ Connect. They're ready for you on the Ultimaker Academy platform. You only need to register your product to gain access for free. Ready? Register your product here in just 6
  10. Hi, welcome to the community and congratulations! Do you have any idea what you will be printing or what materials / properties you will be needing? With filament dryer I think you mean the material station? It has much more value than just drying your filament. It allows you to store up to 6 filaments, and it can automatically select the material that matches your print job (when it is loaded). And if material A runs out, and the same material is in B or C, it will automatically load that one. This could be quite useful, depending on if you aim to do any remote printing, if you w
  11. Are you a startup using 3D printing? Perhaps you should continue reading... Together with BASF we are launching the Forward AM Innovation Award - the very first global contest for startups developing new applications with 3D printing! Why apply? The winning startup will receive €100,000 in goods and services*, along with coaching and marketing exposure from top-notch leaders in the industry. Who can apply? Your startup creates products using Additive Manufacturing, is less than 5 years old, and has less than 50 employees. We are looki
  12. Hi @anti, thank you for your message and welcome to the community. Glad you managed to find a recovery image that worked. If you found an older img that worked, your method was probably fine. Could you share with me via DM what the instructions were you received and which img? That way I can check if you received correct instructions. I would curious to know why the instructions didn't work for you. (But happy that you found your way!) Have a great day,
  13. Nice @gr5! Almost proper Dutch! Ik zou alleen spuitmond voor nozzle vervangen, en dan is het hele bericht denk ik goed leesbaar 🙂
  14. Hello, we've thoroughly communicated that you can't roll back to an older version after updating to 6.1.1. Technical reasons dictate this policy. We're sorry to hear if you missed this and upgraded without reading the release notes. If you are stuck in a way that your printer got stuck during the installation process, please send us a ticket via this link and make sure to include which printer you have. We should be able to help you out fairly quickly!
  15. Hi Navin, thank you for your message. I've been in touch with our product experts and as I understand it you may have been in touch with our reseller previously to discuss some other issues or concerns regarding your Ultimaker S5. If you only want to have your firmware recovered, they should be able to help you remotely and you should be able to receive those instructions. If you want them to look at your machine for other issues you may be facing, you'll have to ship it and since your machine is not covered by warranty there will be shipping costs. So it is kind of up to you what you want the
  16. That is good to hear, thank you for following that route. If I understand it correctly, your issues have been resolved and your printer is now successfully updated to 6.1 Again our apologies for the inconvenience and we're happy we've been able to help you on such a short notice. Have a great day!
  17. Hi, I want to recommend everyone who had an issue with updating the firmware to create a ticket via this link. Our support engineers are ready for you with instructions on how to recover your Ultimaker. Please make sure to specify in your ticket what printer you have; Ultimaker S3, Ultimaker S5 R1 (has a robot on the side), or Ultimaker S5 R2 (has a U on the side), with or without a material station/air manager or an Ultimaker S5 Pro Bundle. We'll get back with you as soon as possible. If you have any questions about this, feel free to send me a DM. Hope you all have a great day,
  18. Hello, thank you for all the comments here. I'm sure we'll be able to help all of you. A procedure exists that allows you to recover your printer when it stalls during the installation of new firmware, hopefully this takes some worries away. This is available both in and out of warranty.
  19. With firmware 6.1.1 we’re bringing static IP, an upgraded OS and more features to all S-line printers. Let’s dive right into it! Network and security improvements. Upgraded operating system Since the release of firmware 6.0, Ultimaker S-line 3D printers have been upgraded from the Linux Debian Jessie distribution to Linux Debian Buster distribution. This new OS comes with some security improvements and we believe it elevates our existing firmware to be more future-proof and allowing for a more secure 3D print environment. Important: Due to the upgrade i
  20. Hi, it could be that your front fan may not be spinning (sufficiently) anymore. Could be a few strings of filament got stuck in between the blades. Alternatively, or perhaps simultaneously, it's also possible that the tip of your bowden tube is skewed (did you ever cut it?) or not inserted fully and there is a small gap between the bowden tube and the coupler where your filament can expand.
  21. Hi, sorry to hear about that. Have you tried again to fill out the form again? Could have been a temporary glitch.
  22. Thanks for the feedback. I don't know why you would see it as ominous though, it is quite simple. We ask you to fill out the form so we can know our users better, in return you can win an Ultimaker S3. So if you don't fill it out, you don't really meet the criteria and therefor shouldn't be considered as a candidate among those who did.
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