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SandervG

Team Ultimaker & Admin
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Everything posted by SandervG

  1. Hi @axislab, thank you for your post. It is true. Your research is also correct, we started out with white slider blocks, but then replaced them by black ones. But we managed to get fix what was wrong with the first white ones, and now the latest slider blocks are white again 🙂
  2. Hi @Nicko_Airbus and @kevinmoore1337, thank you for your message. I would like to ask you to submit a ticket to us via our ticketing system, linking to this thread or describing the issue you have with PVA/filament breaking in your material station. We probably have a solution for you. Hope this helps, have a great day!
  3. Hello, I'm glad someone linked to the support articles. They are a good resource to check first. I would indeed recommend using the adhesion sheets or something similar. There are upsides and downsides to an adhesion sheet, a downside being that the entire adhesion sheet is not easy to remove so you will have one side of your buildplate with the adhesion sheet. (Unless you have more than one glass plates). A friendly alternative, which is also mentioned in the support article is the adhesive from Magigoo: https://magigoo.com/products/magigoo-pp/ Magigoo has pretty good adhesives for 3D printin
  4. Hello, if you are new to the Ultimaker ecosystem or the Ultimaker marketplace specifically let's take a minute and see what you will be able to find there that can be helpful to you. The downloadable plugins and profiles offered by our contributors add a great deal of value to the 3D printing solutions we provide. Most of these contributions can be found in our Marketplace where you can add them to enrich your workflow. You need to be logged in with your Ultimaker account in order to do so. The marketplace contains of 2 sections; Material profiles Software plugins
  5. Ultimaker Personal is the software solution that's perfect for the individual user who wants to explore basic 3D printing capabilities – with remote printing via Ultimaker Digital Factory and Ultimaker 3D Printing Academy e-learning courses. You can freely use Ultimaker Cura and the Ultimaker Digital Factory and up to 5 free Library projects. Ready? You don't need to activate anything. You gain access to Ultimaker Personal by creating a free Ultimaker account, adding your printer to the Digital Factory and by not using 3D printing professionally you automatically use th
  6. Ultimaker Excellence: The complete package Ultimaker Excellence offers a complete, custom solution for enterprises. Benefit from all that Ultimaker Professional offers alongside additional features. These include an open platform with two-way cloud API access and federated single sign-on capabilities. We provide specialist support too. From advice on application development to business intelligence support, our skilled team is on hand. We guarantee no more than a six-hour response time. What’s more, support is available 24 hours a day, Monday to Friday. These services ensur
  7. Ultimaker Professional: Elevate your operation Take the next step with Ultimaker Professional, our advanced software package. Elevating your 3D printing capabilities, you enjoy all the benefits of Ultimaker Essentials, plus more. Extra features include the ability to open CAD files directly in Ultimaker Cura Enterprise (coming summer 2021) so you can skip conversion to STL. With Ultimaker Professional, use the Digital Library for sharing and unlimited storage. Building a company-wide Digital Library increases the number of available applications. In turn, that enables collaborat
  8. Ultimaker Essentials: Start 3D printing at work Ultimaker Essentials now comes included with every Ultimaker 3D printer and allows you to centrally manage 3D printing workflows. Designers and engineers can create parts when and where they are needed and spend less time fixing IT issues. Features include remote printer management, a firmware firewall, and verified plugins. Create up to five private projects in the Digital Library and store 20 files per project. Your company also benefits from Associate level e-learning courses and direct software support. Ultimaker Essentials
  9. Hi @Josesjunior Thank you for your message. Let me check with a colleague. Are you using the same email address for the community as for the Academy, if we wanted to check your progress? Thanks,
  10. Hallo, bedankt voor je bericht. Software settings kunnen invloed hebben op de beschikbare ruimte die je hebt om je 3D print in te plaatsen. Als je bijvoorbeeld een prime tower activeert in Cura, welke in de rechts achter hoek geplaatst zal worden, dan kan dit niet overlappen met je print. Als je maximale bouwhoogte op 298mm uitkomt, dan heb je waarschijnlijk de functie Z Hop aanstaan. Als je 'Z Hop When Retracted' uitzet, zul je denk ik tot 300mm uit moeten komen. Succes!
  11. Hi @Nicko_Airbus thank you for your message. Apologies for my late response. I was quite occupied with the organising and contributing during the Ultimaker Transformation Summit. Can you explain what issues you are experiencing, and can you elaborate a little bit more on how you use the material in combination with the material station? For example, do you dry it before it goes into the material station? It does a great job keeping it dry, but it might be more difficult in getting it dry if it contained too much moisture when you load it in the material station.
  12. Ouch! That is part on why we're very careful with the information we provide. We wouldn't want to repeat that again. When more information is available, I'll let you know!
  13. Hi @Desprinzla, thank you for your message. And thanks, we think you are nice too! 🙂 On this website (at the bottom) you can compare different software plans and you can see that you can use the digital library for free for up to 5 projects, with 20 files per project. Hope this helps and is enough to get you started! Good luck!
  14. hah, I am glad to hear that! Next time we'll put you on stage and save everyone 45 minutes ok 😉
  15. Hi Claus, thank you for your feedback. I found it quite inspiring, to learn about the vision, research and strategy that goed behind our products and their placement. The essence of what Jurgen shared is captured on this page. Perhaps you like it more. If anyone is interested to see Jurgen's presentation, you can still do so at the Ultimaker Transformation Summit! If you have any specific questions or enquiries please feel free to reach out to me!
  16. We have updated the page now with the starting times for every session so you can plan your visit more accurately! Don't miss out and make sure you sign up for the Ultimaker Transformation Summit! Read more about the Ultimaker Transformation Summit here
  17. Excellent, thank you for discovering and letting us know. I will share this with my colleagues to remove that as a condition so it won't affect anyone else. Have a great evening!
  18. Hi @wjbdesign, thanks for letting us know! Have you tried more than once, to ensure there was not just an (unfortunate) temporarily glitch in the system or connection? In the meantime I'll check if all systems are up and operational.
  19. Hi, not as a user. This is not an option out of the box but I can change your username for you if you want, being an admin. If you can let me know what you would like to change it into, via a reply or DM, I can process it for you.
  20. Hello! Update: Thank you to everyone who attended the Ultimaker Transformation Summit! It was a huge success and we truly enjoyed talking to everyone who reached out to us via the live chat. Having this amazing experience open for only 4 days is way too short.. that is why we're extending the availability of our showroom! Did you miss it, or perhaps you want to rewatch another session or revisit an inspiring application you saw? You can still do that! We won't be there in the live chat for now, but you can reach out to us via the community, social media or any of
  21. The beta version of Ultimaker Cura 4.9 is here. This release contains a bundle of bug fixes and feature improvements increasing software stability, and further simplifying and streamlining print preparation as you continuously strive for first-time right results.  What’s new? The Z-seam is now clearly shown in Preview mode.  This ensures that you will know whether the seam will be sufficiently hidden in the end product. This will also indicate the starting point of the print. Thanks to BasF0 for contribut
  22. Hallo @tsnh, bedankt voor je berichten! De buis die eruit schoot heet de bowden tube, en het 'houdertje' die hem vast moet houden heet een 'collet'. De collet zou de bowden tube op zijn plek moeten houden door middel van 4 metalen randjes aan de binnenkant. Het kan zijn dat deze zijn verbogen, of soms ontbreken. In dat geval zal dit probleem voort blijven komen. Je kan de collet er even uithalen en aan de binnenkant zou je dan deze 4 metalen randjes moeten zien. Zo niet, zou je via je reseller vrij makkelijk een nieuwe kunnen krijgen. Je kan niet eindeloos zonder consequenties stu
  23. Hi, of course! Please see this comment and follow the instructions! We'll get back with you shortly.
  24. Hi, Often getting started is the most difficult part of any process. A good start sets you up for success and saves you time and energy that could be spent elsewhere. It also allows you to get more out of your product and enjoy the benefits faster. That is why we have an onboarding course ready for: Ultimaker S5 Pro Bundle, Ultimaker S5, Ultimaker S3 Ultimaker 2+ Connect. They're ready for you on the Ultimaker Academy platform. You only need to register your product to gain access for free. Ready? Register your product here in just 6
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