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Great to see you back @kmanstudios and amazing work on the details in the organ 👍👍👍 I wish you all the best,

Hello there, Listening and being connected is important! We continuously listen to our customers when we talk at events, via our support network, this community and when we send out surveys. And occasionally there is a really important survey, like this one. It is meant t gauge overal NPS (Net Promoter Score), which reflects customer satisfaction. Your participation in this survey is completely voluntary but would be highly appreciated. It would take around 8-10 minutes to complete. As a token of appreciation for sharing views and information with us, we will be giving out 50$ Amazon gift vouchers to 10 randomly chosen participants. Kindly provide your email address where you can if you allow us to contact you. Link to the survey

Hallo, Als je je prints wilt verbeteren kun je misschien ook een paar foto's delen van je prints en van je printer. Er zijn verschillende experts hier die snel bepaalde dingen kunnen herkennen. De meest voor de hand liggende reden waarom je feeder omgedraaid werkt is omdat er een firmware installatie op staat van een andere machine. Als je 100% zeker weet dat het de Ultimaker 2+ firmware is, is het ook een goed idee om wat foto's van je machine te delen. Het kan zijn dat je een Ultimaker 2 hebt, in plaats van een Ultimaker 2+ (of andersom), als je de firmware versie van de een op de ander zet, werkt je feeder andersom. Soms worden er ook Chinese copies onder de naam van Ultimaker verkocht. Als het een originele machine is, kun je doorgaans een UM2 herkennen aan een zwarte feeder, en een UM2+ aan een witte feeder. Bedankt,

Great news that you may have found an alternative. May I suggest that if you are considering to share your findings so other people may follow your route, to do this in a new thread? That way this thread can stay on topic and others will be more likely to find it. Thank you!

Hello all, Last Friday you may have read the news already, Ultimaker appoints a new CEO. After years of warm, friendly and strategic guidance Jos Burger will hand over the steering wheel to Jürgen von Hollen. I am happy to share that Jos will advance to the advisory board. Jürgen's leadership will go into effect on January 1st, 2021. Jos Burger joined Ultimaker in 2014 and we've been able to transform the company from a start-up to a global player in the 3D printing industry under his guidance. Jürgen has the experience to take over from Jos and guide us to the next era. Exciting times ahead! If you are interested to read more about what Jos and Jürgen have to say, you can find the press release here. A deep thank you to Jos, and a warm welcome to Jürgen!

Well, any further discussion would only be speculation, and that probably won't lead to anything. Something could easily become more lucrative if the investment would be significantly less to develop. Time will tell. Ok, well, I'm glad I could help. ... I guess? 😉

Without any intentions of keeping you on a leash, I am specifically talking about this upgrade. I can not look into the future so I do not know what will, or will not be released for our Ultimaker 2+ user base.

That is what I said, in a few more words. Let's not forget, Ultimaker is a company and we need to be lucrative otherwise we cease to exist. We try to do this while staying as close with our customers as possible, but that doesn't mean we can do everything. I think this forum and the community as a whole proves among other things, that we like to stay close to our customers and that we listen to them. Even our developers are directly engaged with our customers. So as I said and you concluded, somewhat alternative products exist and it would take a lot of resources to develop and maintain an upgrade kit. Which makes it not lucrative indeed. And the resources spend on it would be lost on other innovations. Maybe it is me, but to me that sounds like valid reasoning.

Thanks everyone for contributing. I don't think anyone is denying that an affordable upgrade kit for an Ultimaker 2+ to bring it to a similar level as the Ultimaker 2+ Connect wouldn't be appreciated by its users. But I think you might be underestimating the complexities of making such an upgrade, regardless if it is hardware or mostly software. To build it and support the different Ultimaker 2 [...] variations it would generate which all need to be maintained, tested and supported with future (software/firmware) updates. So, while we do understand that it would be appreciated, we can only spend our time once (just like anyone else) and we have to be cautious what to spend it on. We estimated that we could be more impactful dedicating our time on other innovations. Also considering the fact that alternative solutions exist (like 3DprinterOS), which is indeed not an Ultimaker product, but does cover some of the functionality and I think most people who needed the connectivity weren't waiting for us to develop an upgrade kit, but used the potential of an open source product and managed to find their way.

@Pena This might be relevant for you 🙂

Hello! I would like to give you a heads up that on Tuesday December 1 between 5pm and 6pm CET we'll host an 'Ask Me' event on Twitter with one of our application engineers to celebrate episode 16 from Talking Additive; 'Metal FFF and performance polymers'. Our Application engineer Andrea Ciappi will be online for at least an hour to answer questions you have regarding these filaments. Make sure to post your questions with #TalkingAdditive so we'll be able to find them, even if you send them our way prior to to the event. We'll try to answer all! If you are interested in these materials, I recommend you first listen to our podcast which is already very helpful! You can find it here! Looking forward seeing you there!

Hi @tshoman, happy to hear there is light at the end of the tunnel. Hopefully you found the support you needed with your reseller, and they have managed to guide you through a process to bring your Ultimaker back to live, or they have taken it back for repairs. Let me know if all goes well or if you need any assistance. Have a great day,

Thank you for the update, I am sorry to hear. Can you share the Ultimakersystem[xx].log.gz with us? You can share it with us via this link so our product experts can take a look and hopefully identify the cause.

I'm not saying it is bad filament. Ultimaker ABS can also show delamination. One brand of ABS is not necessarily the same as a different brand ABS, that is why I suggested those guidelines may not be exactly fitting for matterhackers ABS, but they might give you a direction. You should feel comfortable to use the material profile that is embedded in Cura, when you want to use BASF Innofil3D PAHT CF15. Make sure you use a CC core though! Ultrafuse can be really great, but difficult. We have a podcast about it which launches tomorrow, it will be published on https://www.talkingadditive.com/. I recommend you check it out tomorrow for more information on this subject! A week later we will have an AMA on twitter with a product expert familiar with UltraFuse, so you can ask him any questions you have, after listening to the episode tomorrow! 👍

Hi, it is called delamination and usually occurs when the print cools down too fast. This is particularly relevant for materials with high shrinkage like ABS. You could try to print with less fan, or keep the build volume hotter (not too hot, because you will run into other issues). Nylon (and I suspect teflon too) can also suffer from delamination, maybe Nylon a little bit less than ABS. But the remedy remains the same, as described earlier. It doesn't look like Ultimaker ABS, but perhaps these guidelines might help you configure the right settings. Hope this helps!

Splendid! A sunny Monday morning is all we need to kick off another week. And a boatload of coffee! How are you today?

Glad to hear so! I imagined you would need to do an X/Y calibration. This may be necessary if you combine a new pair of print cores. Happy to hear it works now. Have a great day!

Not without a compromise. In theory you could continue with the tip of a new role of filament, that will continue to push this filament into the print head for consumption, but since the feeder has no contact to your 'left over filament', it will not respond to retractions, which you will most likely see in your print through stringing etc.

Hi @VerveDesign and @asj955, Thank you for your message, and sharing the previous logs. One log seems to be missing, which is the 'ultimakersystem(...).log.gz' file. It should be among the other logs you get when you save them on your USB via the Ultimaker S5. And given the range of issues you are having, I would like to recommend to get in touch with our support team and share those files with them too. You can reach our support team via this link. (User UltiCoen (R&D) also had some suggestions that might be beneficial for your experience and shine some more light on your issue. Perhaps worth a look in parallel to my recommendation to contact support).

Hi @ccmaker2020, It is possible that you may need a new fan. If you also want to get in touch with support to isolate the cause and work towards a solution, please reach out to us via this link: https://support.ultimaker.com/hc/en-us/requests/new Thank you!

Hello, I split this to a new thread since I believe it doesn't really connect to the previous post. Go ahead and elaborate a little bit more on your line @ldjohnson. A picture would probably also help.

Hi, your log files would probably give us more insight in what the cause was of this behaviour. You can find them on your Ultimaker S5 under maintenance > diagnostics > save logs to USB. If you can share those logs with us via this link (support) our experts will be able to take a look. Thanks!

TPU-95A by nature oozes a little bit more than other filaments, so depending on your project and how bothered you are by it you may need to tweak some settings in your print profile. It has a different profile than other materials, but that goes for every material, they are all different. TPU-95A is generally a little bit slower I believe, due to its flexibility. Because Ultimaker does not use direct drive, there is a limit to the flexibility of filaments it can handle, but TPU-95A is well within its range. Hope this helps!

Such an average life time does not exist because it depends on so many factors, like which material you use and if you ever clean it or not. But generally speaking, choosing between the two, it would rather lean towards 1000 than 300.

Hello, It is due to a variety of reasons. You can find some more information about each of the reasons on the designated material pages. Here it the page to TPU for example: https://support.ultimaker.com/hc/en-us/articles/360011940440-How-to-print-with-Ultimaker-TPU-95A It says: "Because TPU 95A is prone to oozing, we don’t officially support printing TPU 95A in combination with other materials.". PP we only have in neutral, so there is not really a reason to print it dual extrusion. But in any case, I would recommend to check the designated material pages. Here is a link to the overview: https://support.ultimaker.com/hc/en-us/categories/360002336619-Materials