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SandervG

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Everything posted by SandervG

  1. Hi Rob, Is the filament exactly 3.0mm or is it within the 3.0 range but it actually is approx. 2.85mm ? 3.0mm would be the max, because the ID of the bowden tube is 3.16mm and 3.0mm may create some friction. For PLA you don't necessarily need glue, but if it is a rather large footprint you may want to use it. For ABS you do want to put some glue on the bed. Heat up the bed to 65ºC and for most (PLA) prints you should be fine
  2. Hi Jordan, Thank you for your message. It looks like your Ultimaker received quite some blows during transit. We have seen this before and we have improved our packaging several times. However it looks like the couriers keep finding new ways to abuse packages If you want we can have your Ultimaker replaced for a new one. Since you are pretty far away from the HQ this may take a week or 2. Could you tell me why you think your bed is 'impossible' to level? In any way you are entitled (if I am not mistaken, I need your ordernumber first) to a replacement, but maybe this is not the reason why you are experiencing the difficulties you have.
  3. Hi Jack, Thank you for your post. As I replied on your previous message: I am sorry to hear you are still waiting for your Ultimaker Original. The Ultimaker Original is at times a complicated product to produce, because of the many different parts it contains. Because the technology is developing in such a rapid pass we can not store large stocks because they can very easily become obsolete. The downside is that sometimes, when a supplier is facing delivery-problems it will immediately reflect on us. We do our best to be as pro-active as possible about this and that is why we send you an email to notify you about the extended delivery time. I am sorry to hear that your patience is running low, and if you insist it would be no problem to guide you through the refund process. I can connect you to my colleagues from Sales. On the other hand, if you can find it within yourself to have a little bit more patience you will be able to enjoy the benefits of having an Ultimaker Original. It has been on the market for over 3 years, and has been able to stand its ground ever since. Something no other printer has been capable off. If you want to get back with me through PM that is fine. Looking forward hearing from you,
  4. Hi Guys, Thank you for your post on the forums. I am sorry to hear you are still waiting for your Ultimaker Original. The Ultimaker Original is at times a complicated product to produce, because of the many different parts it contains. Because the technology is developing in such a rapid pass we can not store large stocks because they can very easily become obsolete. The downside is that sometimes, when a supplier is facing delivery-problems it will immediately reflect on us. We do our best to be as pro-active as possible about this and that is why we send you an email to notify you about the extended delivery time. I am sorry to hear that your patience is running low, and if you insist it would be no problem to guide you through the refund process. I can connect you to my colleagues from Sales. On the other hand, if you can find it within yourself to have a little bit more patience you will be able to enjoy the benefits of having an Ultimaker Original. It has been on the market for over 3 years, and has been able to stand its ground ever since. Something no other printer has been capable off. If you want to get back with me through PM that is fine. Looking forward hearing from you,
  5. Hi Marc, What is your ticketID? I can look into it and make sure you get a speedy reply. Thank you!
  6. I thought I recognized him, but the name on the picture left me with no doubt. That is Florian, who has also been with Ultimaker from the beginning within the community. I believe he is now focussing on his delta-printer. Great guy!
  7. Isn't this 'comb' you are referring to or maybe I don't understand?
  8. wasn't he settling down in his new place this week?
  9. how is your breath circulation? (if that is the best word..) when doing heavy lifts? Maybe you are starting to hyper ventilate? (first test if wisdom does come with age..)
  10. Ok, I haven't read it yet.. I will just leave it till tomorrow then.. ok?
  11. Great print! What material did you use? $300 is a lot, even for material but I guess it is worth it. I am really curious to see how it will last. How did you post process it? It looks very professional, great job Jonathan!
  12. Can you share your ticketID with me? Thanks!
  13. Hi Guys, It is a known problem due to excessive rough handling by the courier. We have improved the packaging to bring down this risk to a minimum however they seem to also improve their rough handling skills.. Please contact our support team so together we can look for a suiting solution! Thanks!
  14. @ Aaron, cool picture!! It is kinda inception like with the picture frame that has the Ultimaker 2 (and UMO) in it, and within the UM2 is a similar picture frame.. whuuuuuut. Looking forward to see al your projects!!! ..- and your tutorial on the glasses. Maybe we can also help you giving it a bigger buzz so more people can learn about it?
  15. Welcome to the community! Looking forward to see what things you will be making
  16. I don't think any issue with the teflon pieces shows at the back of the bed while printing and not at the front. It either shows or not..
  17. I don't think it is bed leveling as that usually should be compensated a few layers up in the print. And I assumed we were talking about overall print quality? Again, pictures are helpful!
  18. Hi Marc, Thank you for your post. It may be because when the printer is printing at the back of the plate the curvature in the bowden tube is stronger compared to the front of the bed. You could try to reduce the friction to add 1 or 2 drops (not more) of sewing machine oil in your bowden tube. It always helps to include some images as well
  19. Hi Nico, Fair question. Given the fact under extrusion does exist. Luckily, for us, it does not strike the majority of the users. But enough users experience it for us to seriously look at the reasons on what is causing it, and more precisely; how to solve it! So far we know that most existing causes of under extruding is a sum of various reasons. Whether it be filament curvature, teflon deformation or something regarding the feeder.. it is usually a combined reason. We are looking at all those points, to find out if there is any room for improvement or if we can rule out any room for play that may still existed. We are testing various solutions and once we have reliable outcomes you guys will all be the first to know It makes sense that people who are in need of help go to the source of information (forum) and seek for help. People with a solely positive and flawless experience may not feel that urge to connect with the community right away. This may create a unbalanced view on how many people are actually suffering from this. - as a response on your assumption that under extrusion is associated with the Ultimaker 2. I know about your own problems, and I will get back with you on those soon, ok?
  20. Who knows! I'll walk through the things I do. I have an Ultimaker 2 on my desk which I use daily. I usually have the same one, but sometimes I need to bring it to an event and it can happen that by now I have my colleagues and he has mine. So I can not confirm with a full 100% I have been using the same machine always. I am also not saying I have never suffered from under extrusion, however I have been able to fix it every time. At 1 occasion I had the teflon part replaced. How do you change filament? Standard way or heating up and pulling the filament out? - When I change the filament I just use the change option in the menu. Nothing fancy about this action. Sometimes I change filament when I just need a different color for a different print. Sometimes when I notice some underextrusion it also helps to just use a different filament.. Do you "sharpen" the filament tip so it doesn't get hung up inside the teflon piece? - No. But I have experienced 2 / 3 times that it gets stuck at some kind of edge around the teflon-area. I notice because it is not feeding anymore when I have just fed in new. After a 'motivating push from the back', with a pair of pliers, I heard it get loose and squirt out of the nozzle. After that it worked normally. Also retraction was no problem. How often do you change filament? - Hard to tell. Sometimes 3 times a day, sometimes I leave the same filament in for 3 days. Do you let the nozzle heated up for a long time? - Nope. I do also experience that with a second print sometimes I need to move material first. But the inconsistent bed leveling haven't really plagued me. For a second print my extrusion is sometimes lagging behind. What I do sometimes is after the first layer manually tilt the bed up very gently so when it starts extruding it still sticks to the bed. After this first second layer (makes sense) it usually just works and I can let go. I have been printing hotter then I have before lately, around 220/230ºC for normal prints. But I am getting good results. Do you perform _very_ long prints? - Usually it varies between 2-12 hours. Except for the weekend when I try to print bigger. Room temperature where the printer is stored. - Around 17-20ºC. It is on my desk. Wich filament do you use (spool, loose, brand)? - Ultimaker filament, sometimes Colorfabb. The amount of filament also varies, some are full some are almost empty. Did you change motion settings? - Nope, basic set up. I do not intend to print faster then 50mm/s. Did you increase stepper motor current? - Nope, basic settings. Do you use an alternative feeder? - Nope. When I do have time I want to try Roberts, but so far I haven't and I am using the default one. Do you have a filament dust filter? - Nope. However the filament is just in a closet in the office, so it is not really protected for dust either. I do think that for the under extrusion I have, the filament is partially to blame. I rather suspect moist then dust that has its affect on the filament. Have you took the electronics cover off and checked where the extruder motor wires are guided? (maybe if they are guided wrong and are too close to other componentes, the extruder motor might be influenced during prints). - Nope. It is as how it is being shipping. What reel holder do you use? - I have the basic reel holder, however sometimes I do put the reel on the floor in front of my desk. Sometimes this helps, sometimes it doesn't. Have you used Atomic Method before? - Yes, and it did help. I did not particularly find a lot of black in the nozzle.. but it was under extruding before, and it worked fine afterwards so I guess I did something right Any more questions?
  21. Hi Antiklesys, Thank you for your post. I am sorry to hear that it has been quite a troublesome path so far and it has proven to be difficult to get you the right parts. Could you send me the ticketID of your support ticket so I can look into it? Also I did not quite understand what you meant by you received only ONE.. One what? Thank you for your time, and lets solve this asap.
  22. You should totally put LED's in his eyes! :eek:
  23. Ok, hou ons op de hoogte van je bevindingen Dan kunnen anderen ook informatie / voordeel halen uit jouw ervaring / zoektocht.
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