SandervG

Do you have a little thread of metal wire that you can insert into the nozzle (from the bottom up, outside - in) to unplug it? You can use a metal wire from a chord for example of a 'hair' from a steel wire brush. Do you have any of this at hand?

You can also try to disconnect the Arduino from your circuit board and try to upload the firmware again. If during those 8 months something happened to your circuit board and it is no longer working it can reset or block your Arduino. When you have disconnected the Arduino, are you able to connect then? Do you know how to do this? Besides updating firmware, does the Ultimaker work? Can you print? (if you have an Ulti-Controller). If it also doesn't work, do you have access to a replacement Arduino to test?

I would suggest to try a different laptop or a few different USB ports. It is possible that the one you are trying now is occupied by a different program. Is the Ultimaker turned on or off?

I can't read the values in the screenshots. The image is too small and when I zoom in it is all blurry. 75% of speed doesn't really mean anything, if we don't know the speed in mm/s. I would recommend to leave the heated bed off, put some tape down. Enable retraction, print slow (about 20mm/s), 190°C. If you still get stringing, try 180°C. I am looking forward seeing some more detailed pictures, thanks!

I am in! :mrgreen:

Hi Guys, Thank you all for posting. I do understand the demand for more information, and if you all read this post, on page 4 I say: 'I have contacted those individuals who needed to be updated about their order. If you do not hear from me, consider the schedule online to be the actual schedule. When we make large improvements on the lead time I will create a new schedule. Thank you all for understanding and for any further questions or remarks, please feel free to contact me' To sum things up, I have contacted those through email who needed to be updated about their order status. If you have not received an email from me, you can consider the schedule online as the one to follow. I will sent some more customers an email later this afternoon about the delay due to the timing belts. To follow up on Cor; if you have read the email that was sent to you, you read that the pulley belts we received were slightly too long. This means at a certain point in time we were not aware of this defect, and we were under the impression that the schedule could be maintained. On the other hand we also had the packaging that needed to improved, tested and implemented. Once we were aware of the timing belts-defect, and we got a clear overview over the situation we have communicated the delay. It is possible you contacted us right between these periods. I feel that saying; 'We can not ship your order based on schedule, but I do not know when it will..' would be even a worse message to communicate. Therefore I choose to first get a clear view of the situation, make calculations and communicate the new situation to those affected. Because we are also scaling up I have an idea of what will be sent until a certain point in time, but since this is still in process I am only calculating about a month ahead and make a new calculation again by that time. 'But I expect informativity not only in blogs and forums. I do not have time to constantly search/look for obvious things' For this reason, and because it may vary (speed up) along the way I choose to communicate the schedule over email instead of the forums in this case. If you have any questions or remarks about your order, please feel free to contact our sales team. They would all be very happy to be of assistance. Thank you for understanding,

Hi Luca, Thank you for your patience. I will ask my colleague from technical support to get back with you on a short notice. Thank you for your patience. If I understand correctly issue 1 and 2 have been solved? Are you still experiencing difficulties with the other points? Some seem to be inconvenient, but not necessarily causing problems. If will sent you a new Z stepper motor, so you can replace the one you have now. I am not sure about the cover of the electronics, my initial thought would be not a short circuit, but by placing the cover you bend the wire in a way it gets interference. I will get back with you on this one. Thank you for your time and patience, have a great day. And I am looking forward to hear from you on the status of your other points.

Hi elephanten, Thank you for your post. I am sorry you were having difficulties gettin in touch with our sales department. I just checked your order and your payment went through and it everything is ready. All what is left now, is some more patience until we can sent out your order. Thank you for your time and have a good day,

Hi Richard, I think GR5 is right and the excessive material you see on top of your print, is due to no cooling time for your filament. If you would print 2 simultaneously it would probably be very helpful. This does not have to do anything with the 5 points you mention later in your post. I think you would benefit from uploading the latest firmware from Cura 13.11.2 and also slice your models while your settings are set to Ultimaker 2. For example the bed leveling wizard (point 5) is meant for Ultimaker Original, and not for Ultimaker 2. Ultimaker 2 has a semi-auto bed leveling wizard already in the interface. I think all of most/all of your points are related to this.

I always recommend faberdasherry (although I am never sure how to exactly spell their name). You could also consider colorfabb, they act very close with the Ultimaker community. Obviously, our filament also meets our quality standards. These are interesting if you are based in Europe. Where are you from?

I also thought it may be a cooling issue. Perhaps if you have an Ultimaker Original you need to adjust the adjustable part of the fan duct (near the nozzle) Aim it in a way that it guides the air just underneath the nozzle.

The Ultimaker Original Assembled is being shipped with an UltiController and all other upgrades available for the Ultimaker Original. The Ultimaker Original does require some technical knowledge to operate, which you usually learn when building the Kit. If you already have experience with Ultimaker there should be no difficulties. The Ultimaker 2 is easier to operate and is also equipped with a heated bed. It comes pre-build too. For just €1895 the Ultimaker 2 is also available. Perhaps something you want to consider.

It will be uploaded in approx 10 minutes from now Daid is uploading it as we speak.

I would like to confirm that if you, (anyone), is having this similar issue with the fan screw coming loose, it is no problem for us to sent you a pair of new screws. Please let us know through a support-ticket. Thank you!

Yes .. ? :cool:

Great prints! The snow elephant looks really cool, and the edges came out pretty nice. What is the size of the lamp? The edges make it look really cool as well, great structure!

Hi Craig, Thank you for your post. I understand your level of frustration because of it is not going as fast as you would like and because of the things you seem to go through. But there is no need to think about next steps to take or emergency plans. Our financial department has your refund in process, and once approved the 'button will be clicked' on paypal and your refund will be completed. All I ask is for some more patience. I think it goes without saying that it is not unreasonable to have guidelines and certain structures as a company. In this case it means your refund has to go through a few steps, before completion. I have asked our financial department for an update so I can give you a more specific reply. I will get back with you on this detail. @Briand, I will also follow up on your case as well. Please have some patience.

Thank you for your reply. Why is it unpractical for small parts? The same action is required for every part. Auto-slice - copy to SD - insert SD in Ultimaker 2 - Print. Looking forward to hear about your findings,

Hi Manfred, As you can read in the 2nd page of the manual, it says connection: SD Card. The USB connection is only meant for uploading firmware. I would suggest to upload the latest firmware via Cura 13.11 and upload your files via the SD Card into your Ultimaker.

How about this one? oh .. it is already 3D Printed!

I don't think it is possible for your glass to melt onto your print. Other way around, yes.. that could be possible. If you think your glass plate is damaged, can it be that your nozzle was too close to the glass? Have you tried cleaning the glass plate? How does that effect the imprint?

Like I said in my previous post you can assume the previous mentioned schedule (page 1) still goes unless I post otherwise. On occasion when the schedule is not met I will contact you personally, and I do this personally because not everybody reads the forums and I see no point in posting something publicly that applies only on 1 person.

6. Feeding the filament is a bit of a pig. I've found it often jams so the knurled feeder just grinds into the filament and your print job is destroyed. This is using the PLA filament roll that comes with the machine. Are you sure it is grinding the filament? The current that goes to the motor has been tuned down to avoid this grinding. Instead it is more likely to skip steps. At what tension is your feeder set? Can you give some more details on when or how it jams? How do you un-jam? 8. The print time estimates are wildly inaccurate. A 30 minute job as predicted by Cura and by the unit can be nearly out by factor 2 in some cases. Unfortunately I've not noticed a consistent pattern. I can't comment on the length or material usage predictions. The way Cura calculates the overall print time, is based on the amount of layers it has to print. But it is very difficult to know how long each layer will take just like it is said above, with different speeds and retraction settings. 9. What is the purpose of the rear fan on the print head as I've never seen it move. The two sides ones switch on as expected though. Is this a fault? It should get fixed, can you manage with the instructions GR5 gave you? 10. USB connection to a Mac doesn't appear to work. Cura detects it but I've never managed to get a print job to actually work that way. The unit just sits there doing nothing after you select "Print" etc from the menu. Having to swap SD cards back and forward is a bit low tech. The unit should really have an ethernet port or even WiFi capabilities or at the very very least get the USB connectivity working. Like Simon says the Ultimaker 2 is not designed to print via USB cable, but through SD-card. The USB cable is there to upload the firmware only. An SD-card gives you a faster and more stable data-transfer then a USB cable can. You also don't have to worry about sleep-modes, crashes and other annoying issues. 13. It would be nice if you could control the amount of material used in supporting structures as I find that such structures uses massive amount of material that is then very difficult to separate from the actual model. I think for most cases a very simple box structure would be just as effective but use very little material and be much easier to take away afterwards. You can, in Cura. Go to Expert settings > Support. There you go:) 16. I think the build quality of the unit itself in pretty good barring the issues above. The quality of the print outs are generally excellent when everything is going well. Great! Can you share some pictures of what you have made?

Hi Craig, Thank you for your post. I have read it and went through our communication system to see what has been said. I am afraid it is just a matter of a mistake, a human error. When I looked up your ordernumber I found it, and I went ahead and cancelled it. So we never lost it, no worries. I don't really know why my colleague couldn't find your order, but in any way it is sorted now. Tomorrow I will initiate the refund and it may take a couple of days before it went through the financial department and another couple of days for the transfer to appear on your account, depending on the method of payment you prefer. Speaking of which, could you let me know how you want us to do the refund? Can you sent this info as a reply on your support ticket? I assigned the ticket to me. My apologies for the inconvenience and I wish you the best with your family circumstances. If you have any further questions, please let me know. And I am looking forward to get a reply from you on the open support ticket. Thank you,

Looks like a clever design and it came out well! What is your experience with it, compared to without your additional part?