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SandervG

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Posts posted by SandervG

    Help for a newb

    in Coffee corner

    Posted

    Hi Richard,

    I think GR5 is right and the excessive material you see on top of your print, is due to no cooling time for your filament.

    If you would print 2 simultaneously it would probably be very helpful.

    This does not have to do anything with the 5 points you mention later in your post.

    I think you would benefit from uploading the latest firmware from Cura 13.11.2 and also slice your models while your settings are set to Ultimaker 2.

    For example the bed leveling wizard (point 5) is meant for Ultimaker Original, and not for Ultimaker 2.

    Ultimaker 2 has a semi-auto bed leveling wizard already in the interface.

    I think all of most/all of your points are related to this.

     

    Help on filament choice

    in Coffee corner

    Posted

    I always recommend faberdasherry (although I am never sure how to exactly spell their name).

    You could also consider colorfabb, they act very close with the Ultimaker community.

    Obviously, our filament also meets our quality standards.

    These are interesting if you are based in Europe.

    Where are you from?

     

    Does it bring the ulticontroller if I buy assembled UM1?

    in UltiMaker 3D printers

    Posted

    The Ultimaker Original Assembled is being shipped with an UltiController and all other upgrades available for the Ultimaker Original.

    The Ultimaker Original does require some technical knowledge to operate, which you usually learn when building the Kit.

    If you already have experience with Ultimaker there should be no difficulties.

    The Ultimaker 2 is easier to operate and is also equipped with a heated bed. It comes pre-build too.

    For just €1895 the Ultimaker 2 is also available.

    Perhaps something you want to consider.

     

    Need to Cancel, but Ultimaker lost my order while happily taking my money!

    in Buying or selling your UltiMaker

    Posted

    Hi Craig,

    Thank you for your post.

    I understand your level of frustration because of it is not going as fast as you would like and because of the things you seem to go through.

    But there is no need to think about next steps to take or emergency plans.

    Our financial department has your refund in process, and once approved the 'button will be clicked' on paypal and your refund will be completed. All I ask is for some more patience.

    I think it goes without saying that it is not unreasonable to have guidelines and certain structures as a company.

    In this case it means your refund has to go through a few steps, before completion.

    I have asked our financial department for an update so I can give you a more specific reply.

    I will get back with you on this detail.

    @Briand, I will also follow up on your case as well.

    Please have some patience.

     

    UM2 Glass Bed Melt/distorted

    in UltiMaker 3D printers

    Posted

    I don't think it is possible for your glass to melt onto your print.

    Other way around, yes.. that could be possible.

    If you think your glass plate is damaged, can it be that your nozzle was too close to the glass?

    Have you tried cleaning the glass plate? How does that effect the imprint?

     

    Ultimaker² lead time update

    in Official news

    Posted

    Like I said in my previous post you can assume the previous mentioned schedule (page 1) still goes unless I post otherwise.

    On occasion when the schedule is not met I will contact you personally, and I do this personally because not everybody reads the forums and I see no point in posting something publicly that applies only on 1 person.

     

    Got my Ultimaker2...but

    in UltiMaker 3D printers

    Posted

    6. Feeding the filament is a bit of a pig. I've found it often jams so the knurled feeder just grinds into the filament and your print job is destroyed. This is using the PLA filament roll that comes with the machine.

    Are you sure it is grinding the filament? The current that goes to the motor has been tuned down to avoid this grinding. Instead it is more likely to skip steps. At what tension is your feeder set? Can you give some more details on when or how it jams? How do you un-jam?

     

    8. The print time estimates are wildly inaccurate. A 30 minute job as predicted by Cura and by the unit can be nearly out by factor 2 in some cases. Unfortunately I've not noticed a consistent pattern. I can't comment on the length or material usage predictions.

     

    The way Cura calculates the overall print time, is based on the amount of layers it has to print. But it is very difficult to know how long each layer will take just like it is said above, with different speeds and retraction settings.

     

    9. What is the purpose of the rear fan on the print head as I've never seen it move. The two sides ones switch on as expected though. Is this a fault?

     

    It should get fixed, can you manage with the instructions GR5 gave you?

     

    10. USB connection to a Mac doesn't appear to work. Cura detects it but I've never managed to get a print job to actually work that way. The unit just sits there doing nothing after you select "Print" etc from the menu. Having to swap SD cards back and forward is a bit low tech. The unit should really have an ethernet port or even WiFi capabilities or at the very very least get the USB connectivity working.

     

    Like Simon says the Ultimaker 2 is not designed to print via USB cable, but through SD-card.

    The USB cable is there to upload the firmware only. An SD-card gives you a faster and more stable data-transfer

    then a USB cable can. You also don't have to worry about sleep-modes, crashes and other annoying issues.

     

    13. It would be nice if you could control the amount of material used in supporting structures as I find that such structures uses massive amount of material that is then very difficult to separate from the actual model. I think for most cases a very simple box structure would be just as effective but use very little material and be much easier to take away afterwards.

     

    You can, in Cura. Go to Expert settings > Support. There you go:)

     

    16. I think the build quality of the unit itself in pretty good barring the issues above. The quality of the print outs are generally excellent when everything is going well.

     

    Great! Can you share some pictures of what you have made?

     

    Need to Cancel, but Ultimaker lost my order while happily taking my money!

    in Buying or selling your UltiMaker

    Posted

    Hi Craig,

    Thank you for your post.

    I have read it and went through our communication system to see what has been said.

    I am afraid it is just a matter of a mistake, a human error.

    When I looked up your ordernumber I found it, and I went ahead and cancelled it.

    So we never lost it, no worries.

    I don't really know why my colleague couldn't find your order, but in any way it is sorted now.

    Tomorrow I will initiate the refund and it may take a couple of days before it went through the financial department and another couple of days for the transfer to appear on your account, depending on the method of payment you prefer. Speaking of which, could you let me know how you want us to do the refund?

    Can you sent this info as a reply on your support ticket? I assigned the ticket to me.

    My apologies for the inconvenience and I wish you the best with your family circumstances.

    If you have any further questions, please let me know.

    And I am looking forward to get a reply from you on the open support ticket.

    Thank you,

     

    Ultimaker 2 Satisfaction

    in UltiMaker 3D printers

    Posted

    Hi Engineer,

    Thank you for your post.

    It is a good question to ask. Just like David I can too admit that most of the damage inflicted on the machines are due to rough shipping. Of course we tested the packaging before we started shipping the units, but I guess it shows the testing was not 100% sufficient.

    We immediately took action in both engaging the conversation with those customers to find a satisfying solution as well in improving our packaging methods. Just like said above, it is not necessarily a bad thing if you get negative feedback or a complaint, what matters is how you deal with it. And I think, at least I hope, that we have done a good job on this.

    A satisfying solution means either a replacement of the unit or helping with troubleshooting and sending the replacement parts. In no case will anybody be left in the dark. If you have learned one thing from the forums I hope that its that we stay in close touch with our community and we leave no man behind! .. or woman.

    I also want to mention the topic Ian started; I don't think he is overreacting. Just like everyone else he had high anticipation when the new Ultimaker 2 would arrive. Only to find out it has some issues and you can not start printing the same night without keeping an eye on it. I can understand the level of frustration, but again I hope (and I will let Ian confirm this.. ?) we addressed his situation well.

    I think it is also important to underline that these few cases of damaged machines are not the benchmark of what we are shipping, but a few unfortunate cases / accidents. Just like Nacho there are a lot of very positive experiences.

    Thank you for posting!

     

    Ultimaker² lead time update

    in Official news

    Posted

    Yes there is!

    Luckily, I am a pretty nice guy and fun to talk to :wink:

    I have contacted those individuals who needed to be updated about their order.

    If you do not hear from you, consider the schedule online to be the actual schedule.

    When we make large improvements on the lead time I will create a new schedule.

    Thank you all for understanding and for any further questions or remarks, please feel free to contact me

     

    Hi from Jet and Film Industry

    in Coffee corner

    Posted

    Hi Jet,

    I know it is not the most obvious way to upload, but I did not expect it to be this difficult ;)

    If you go to the top right corner of your screen you have your account name

    Click it, and a drop down menu will appear. Go to My Gallery.

    I assume you don't have a gallery yet, so there should be an upload button.

    You can upload files to your gallery, and from there upload them in your posts.

    Edit. I just read your latest post, great!

    I am looking forward seeing what you can bring to the table! :)

     

    Payment Lost

    in Buying or selling your UltiMaker

    Posted

    Hi Raimon, thank you for your post.

    I have been in touch with my colleague and she told me your issue will be solved today.

    She has an appointment with our financial department to work on a solution in regard of your payment.

    I understand you have made your payment near a week ago, but you have only contacted us the day before yesterday about your payment. We took immediate action, and I have faith it will be solved today.

    Thank you for your patience and understanding about the situation.

    We are working on creating a new method that allows us to pro-active respond to customers when there is a problem with their payment so it will be solved right away.

     

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