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Ultimaker BreakAway is a support material just like PVA, except it does not dissolve in water but is more easily removed than other support materials and therefore requires minimal to no post processing. Have you used BreakAway already? Let us know what you think below in the comments. It might be useful to users who are considering using it. Do you have any other questions about Ultimaker BreakAway? Community experts and Ultimaker experts are available to help. Just let us know in the comments below!

Ultimaker PVA is a water-soluble support material that allows you to print complex or internal structures that otherwise would not be possible or support structures that otherwise could not be removed. Because it dissolves in water it is also quite sensitive to absorb humidity from the air. Can it be used as a support material with every material when it needs to be cleaned in water afterwards? If you’re not sure, drop us a line below! Community experts and Ultimaker experts are available to help. So do you have a question about Ultimaker PVA properties or do you want to hear the experience from customers who have used it before? Go ahead and ask us below, grab a coffee, and sit back knowing that help is on its way!

Ultimaker Nylon can withstand significant mechanical stress, is impact resistant, abrasion resistant and compared to some other nylons it has reduced humidity absorption. It is used sometimes to replace metal components. Is it also a good material for your application? Drop us a line below if you have a question about some of its exact properties! Community experts and Ultimaker experts are available to help. Or have you used Ultimaker Nylon before yourself? Please let us know what you think of it. It could be useful to new customers considering to use Ultimaker Nylon. Whatever the inquiry, let us below, grab a coffee, and sit back knowing that help is on its way!

Ultimaker PLA is highly versatile, easy to print and therefor a popular choice for many applications. What about yours? If you’re not sure about all of its properties, drop us a line below! Community experts and Ultimaker experts are available to help. Or have you already used Ultimaker PLA? Please let us know below what your experience is. It could be useful for new customers considering to use PLA. Whatever the inquiry, write a comment below, grab a coffee, and sit back knowing that help is on its way!

Hi @Tim_Cochrane thank you for your message. Which printer do you run? Is the message referring to X/Y being offset or while probing during the active levelling? Did you perform a new calibration after getting the error message, and does it keep coming back? Do you mean change this firmware? If there is a crucial bug that needs to be fixed we will look into it. Or do you mean that you want to revert back to the previous firmware version? Thanks,

Hi, thank you for your response. When you insert filament and you start a print using the material station, does it feed all the way to the print head, or does it not pass the decoupler in the material station? It might be that the tip of your filament is not straight that gets it caught behind a tiny edge somewhere or that there is an obstruction in the filament path (like debris or an old piece of filament) which you might be able to fix yourself. But if both are not the case I think there might be another mechanical issue and you might need to have a reseller look at it. But what you could do in the meantime; - Make sure the bowden tubes are clean, free of debris. - Make sure the feeders are clean from debris and dust (perhaps from worn down filament) - Check if nothing is impeding the movement of the decoupler, - If the bowden tube is firmly inserted (you can check this by gently pulling at it until the slider of the decoupler is fully outwards and if the tube stays in place) - Check if the slider operates smoothly. Moving the sliding mechanism up and down should go without friction. If all seems to check out we would probably need to review your log files to learn more about what is troubling you. Alternatively, your reseller could also look at the material station for you. But I can also imagine there is also value in learning how to troubleshoot your equipment yourself. Hope this helps!

Hi @Boomerang1224, of course! You can wait until the bug has been fixed and you can download it via the marketplace once again, or in the meantime you can download the plugin via the github page. Installation instructions are found here. Hope this helps!

Hello @roshan_ultimaker, thank you for your post and welcome to the community! The bowden tube is held in place by a coupler that has 4 small metal teeth in it that grip into the tube. Does your bowden tube surface look intact or does it look scratched? If it still looks fine you probably just need a new coupler that holds the bowden tube. Also make sure you still have the small horse shoe that is suppose to go under the coupler to keep the pressure up. If it went missing, that could also be the reason why your coupler lost grip.

Hello, that is great to hear! Broken fibre glass strands? Is that debris from a print? I believe this was implemented some time ago already, it was deemed better to not have unwanted filament on the build plate since you use it for building your models as these might be in the way or get caught in your print. From testing we've seen that they only quite rarely could get tangled up with your Z-rod, but even if it did it shouldn't cause any issues. But 9 out of 10 times it should just fall on the bottom plate and should be easily picked up when you need to pick up your print anyway. Hope this helps. It is not something to worry about. Maybe we can even appreciate those mechanical Pollock paintings your Ultimaker is making? 😉

Hi @bladerunner2205, welcome to the community! What kind of objects have you been trying to print and measure? Could you perhaps share some photos? Let's perhaps just start at the beginning and verify the measurements. I'm not suggesting you're measuring it wrong, but it happened more than once in the past that someone made a print and overlooked the 'elephant foot' at the bottom which made it seem much larger as it is. Are X and Y both off by the same? And you say you have several nozzles to hand. Do you mean nozzles or print cores? Thanks!

Agreed! If any printer is a workhorse, it is the Ultimaker 2+ (Extended). Spare parts are available and it is quite user friendly to do maintenance or replace certain parts. Some pictures would help to asses the situation. It is probably also cheaper to replace some parts than to replace the entire printer. But if you need to hit the ground running for some projects and you have the budget you could also consider the Ultimaker 2+ Connect or Ultimaker S3 if you need dual extrusion.

Hi @AurelienC, thank you for your message. The Ultimaker 2 printhead is entirely different than the Ultimaker 3. The Ultimaker 3 uses print cores, which has different heating elements and hot / cool zones etc compared to the Ultimaker 2. Printing such small details on an Ultimaker 3 requires a lot of retractions and detailed extrusion in order not to over/under extrude. The flexibility of TPU makes that very difficult. That is why the profile does not support printing with a 0.25mm print core. The results will be unreliable. It won't really damage your machine, but the risk of a clog is also significant due to the TPU staying in the print core for a relatively long time. (This should be able to cleaned with our cleaning filament, but it would interfere with your print). If you are really determined to print with TPU and the .25 print core, you would need to slice with a different material and tweak the settings for TPU, and remove the NFC from TPU so your Ultimaker does not read it as TPU. Obviously I don't know what you wish to print at what urgency, but generally speaking, I would not recommend this route.

Alright. If you're in the UK I would suggest to get in touch with 3DGBIRE. Great guys and great service! Good luck.

Hello @kouichi_c_nakamura, what happened to the support pillars that you created? Were they still standing up? I imagine them being so tall, the taller they grow the more they'll wobble under the movement of the printhead, and at some point might break, tip over or get quite deformed and loose their supporting nature. You'll be best off creating a wider footprint for the support. Why the stringing is so 'thick', probably because it is not just a string (which is oozed filament leaking from the nozzle), but part or all of the material it intended to print on the support pillar, but it couldn't and dragged it back to your print. Hope this helps!

Hi @CJ_Exit thank you for your post and welcome to the forums! When the print volume decreases by around 80% the error shows up saying there is not enough filament. In the future we intent to make it a little bit clearer about a possible cause, but for now let's look at your symptoms. You mention that the material is stuck in the print core, or at least seems to be. Did the material grind at the feeder, and is that why it can not pull it out, or is it stuck in the print core? When your filament got stuck in the print core, most likely your front fan stopped working and therefor it couldn't keep your print core cool enough, and the heat traveled up via the filament to a point where it could expand. And now it is stuck. You might be able to pull it out manually when the print core is heated, and the filament softened a bit. But make sure to check if the fan works. If it doesn't, the cable might be pinched or there are might be small strings of filament in between the blades that prevent it from spinning. Hope this helps!

Hi @Sparky80, thank you for your message. It could be due to damage in the bowden tube, but it could have other reasons as well. Can you detect anything else as why it is jamming? It could also be because your print core is getting clogged, filament grinding or when your front fan is not working when printing it can not cool the print core sufficiently, and this could result to your filament expanding and forming a blob that prevents further filament to be pushed into the print core. Checking if the cable is loose, pinched or when small strings of filament are blocking the fan to spin, would be my first suggestion to check. Or otherwise find another clue whether it actually is your bowden tube or not. Hope this helps!

Hi @FrancisGS131, thank you for your post. Hopefully as an Ultimaker employee I am able to give you a warm welcome! What filaments do you have installed in the material station? Do they all give you issues or just a select few? When the decoupler is obstructed you should get an error message: ER52. Are you getting any error messages? Do you have the flow sensor enabled on your Ultimaker S5? And finally, I'll give the support team a heads up regarding your ticket.

Hi @Paramesh, thank you for your message. Sorry to hear your second print was less successful. You mention you dried the PVA for around an hour on a heated build plate, but in our instructions we suggest to do this for 2 hours. We also mention to do this in the box it came in, or some people also put it under a towel. Regarding the outer wall artefacts, it could be that during the print process pieces of PVA got in the walls if it got brittle, and therefor create some holes in your surface.

Hi, I don't think we've shared the drawings of the air manager, so I can't share those. But I could do some basic measurements if knowing the outer dimensions would be helpful?

@Bob1971 Thank you for your request! Knowing where you are located would probably help giving you some suggestions!

Hi Paul, hope you are well. I checked with the team and from what I understand it doesn't have a profile (yet) because from data we have the majority of UM2+ doesn't use Ultimaker filaments. There is no technical reason that it shouldn't accept PETG. Personally I feel we should have a profile for each Ultimaker printers. So I've raised the suggestion with our material department and we're looking into adding it to the list. Knowing there is a demand helps 🙂 Thanks!

That is correct. I think I may have misunderstood your initial message after reading your response. It will retract automatically after a certain set of hours. And if you wish to trigger this sooner manually via the menu or button, you should also be able to. If you can not, @ccr90 described some scenarios that could be the reason of this, and how to work around them. Hope this helps, have a great day!

Hi @JTMD, I'm sorry to hear you are having such difficulties setting up a reliable workflow. I think we'd be able to be of more help if you would be able to elaborate a little bit more on why you can't seem to have good prints besides with Ultimaker filament, and what you mean with the print core jamming issue. Without knowing what is not good about non-Ultimaker filament prints, it is hard to give any tips. If a model comes out great with one filament (Ultimaker?) but less with another (non-Ultimaker?), it would be easy to suspect the print profile. If you have any feedback we can evaluate and see if we can improve on the profile if necessary! A few ideas: a clogged print core can happen when the front fan isn't working. This can be because the cable is loose, the cable got pinched or because there are tiny strings of filament preventing the blades from spinning. Loose cable: The fan is never working and there is nothing blocking the blades. Pinched cable: This can be visually inspected, it should be around the print head fan bracket that can open and close. Blocked fan: It shouldn't work, and you should be able to visually see some small strings of filament, can be quite thin. By removing them it should work again. Regarding the appears to be empty message: Do you get it with any filament, or one in particular you are trying to print with? If you get the message that a spool appears to be empty, that can be when a print core starts to clog and it can not extrude anymore, so perhaps these are related. Regarding the firewall, I don't think this will/should be enabled by default, but it can be toggled on/off via the menu. Perhaps you enabled it without noticing while scrolling through the menu. Happy you found out that it was turned on. If you are curious to read about what protection the firewall gives and what data it blocks, we have a support article about it. Hope this helps!

Hi @jieunxxx, thank you for your message and welcome to the forums! What do you mean the syringe isn't moving or isn't it extruding? I remember that it might take some time before it starts extruding since it the silicone is quite thick and needs to travel some distance. Have you already contacted Discov3ry themselves to help you troubleshoot?

Hi @bonelli, thank you for your message. In order to reduce the amount of times filament passes all the feeders traveling up and down all the way, we have configured the firmware in such a way that when your print is finished the filament will wait above your print head until your next print. So when your next print is the same material (often people print most with one type of material) it saves time and distance traveled. When you select a different material, it should retract and make room for the new material. I don't see changing material via the menu as one of the options you have tried, have you? Perhaps it is not a bug, but a misunderstood feature. Hope this helps!