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SandervG

Team Ultimaker & Admin
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Everything posted by SandervG

  1. That is 100% correct. Marlin is still used as a motion controller, and available upon request. This can be requested via a ticket to our support team. It is important to realize we'll need to prepare it for distribution first, so it may take more than a few days before we'll be able to send it to you. Griffin is a different part of the firmware that you can access via your printer, but not something that we release. This contains like the procedures that happen prior to a print and how it responds to ER messages.
  2. Hi, we absolutely don't think our users are stupid and they have access to plenty of useful features and configurable options. As Nallath also added to the discussion a few comments above, there are also other reasons active leveling is recommended. It does not only compensate a flat horizontal offset, it can also compensate for a curvature. If you prefer to roll back to a previous firmware version, let me know and I can share the links with you towards the file so you can install it via your USB. If you have any constructive feedback concerning our firmware, like bug
  3. We would love to hear about your experience and accomplishments using our products! And if you have another moment to spare, we would love to follow-up with some more related questions. Looking forward hearing from you!
  4. That is a nice quote, it doesn't really apply but I get what you are trying to say. For the most part, you can use the machine how you want. We have an open filament system, you are not bound to our slicer or preconfigured profiles and we've also been quite supportive to various modifications. But as I said earlier, we intend to offer best of both worlds between reliability and flexibility. Reliability is often taken for granted, until it is gone. What error message are you getting regarding the NFC? Your profile says you have an Ultimaker S5 Pro Bundle, but if you have a Material
  5. Hi @sr1329, could you give a little bit more context about what you are asking / referring to?
  6. Happy to hear you got it sorted, sad to hear it took 3 hours. For future references, when you are struggling with a setting in Cura you can also post it in the Cura thread where other mights be able to help you sooner. Good luck!
  7. Hi, welcome to the community! Have you run through all calibration processes? Have you done a manual level first?
  8. Hello, it sounds quite obvious but just to be sure; have you tried to clean the lens? If so and it still looks foggy / out of focus, you may want to contact your reseller.
  9. Hi John, Which ABS are you using (brand) and what type of adhesive?
  10. Hi @MattOH, if you click that little 'hamburger' next to the search bar you can select 'Manage Setting Visibility'. In that window that will open you can select which features you want to have visible in your view. There are also some presets available that range from 'basic' to 'all'.
  11. I would still recommend to switch to 2.85mm. The entire extrusion train and flow calculations are dialed in for 2.85mm filament.
  12. No one is saying that it is not possible to level it manually (if auto-level could be disabled). But people are (generally speaking) inherently lazy and often in a rush, so it is a matter of time before a manual level is skipped and a failed print + potential damage will be the result. Which is something we feel very passionate about to prevent. I disagree that it reflects a lack of trust from our end in our bed, we just rather ensure people having a good 3D printing experience. Not often, but sometimes this means taking a little bit of freedom away for the exchange of reliability
  13. Hello, it may not be exactly what you're looking for but I have some suggestions; Did you know about the support blocker to eliminate areas from support? You can also import other meshes and via Per Model Settings you can print it as support. We have a feature called Support distance X/Y and Support distance Z. You can find them via the search bar. Is this what you're looking for? We did chose to make some steps mandatory at the start of a print, like active leveling. We've already made it faster and we'll continue to see if
  14. Hello, if you are interested in trying the newest BETA version of Ultimaker Cura; we just launched Ultimaker Cura BETA 4.7. You can read more about the details in this post. Thank you, have a great day!
  15. Hello, I just wanted to let you know that today we've launched Ultimaker Cura BETA 4.7. You can read more about it in this post.
  16. Ultimaker Cura 4.7 BETA is available! The development was focused on the Ultimaker Digital Factory and general improvement to Ultimaker Cura and your user experience. So what do we have in store for you this time? Improved search. The wide range of settings you have at your convenience can be a blessing when you want to fully optimize and configure your print strategy. But sometimes it can also be overwhelming. “What was that one setting called again I used the other day? It had something to do with ...” In Cura 4.7 BETA you can search for what a feature does, inst
  17. Hi, please ignore the image I've shared. This image belongs to an Ultimaker 3. Please use the values @Smithy and @UlrichC-DE kindly shared. That was a mistake on my end (confusing the 2 Z stages). So try to get closer to 28.67mm.
  18. Before we jump into conclusions, what is it that you meant by this statement? We do expect everyone who interacts on our forums to abide by our code of conduct. This includes being considerate and respectful to each other. Starting off with pasting a direct conversation with someone else is not a great start. By the looks of it Erin provided you with excellent support, and the willingness of staff to also monitor other groups and help users should be celebrated, not warned for. That is correct. Being able to run dual extrusion reliably goes far beyo
  19. Hello! The thread didn't get many replies but luckily the podcast did get many listeners! And with the 10th episode live, season 1 ends. But no worries, we'll be back on September 15th with brand new episodes and a brand new season. You can find all episodes of season 1 via the links above, they’re also available on TalkingAdditive.com and major podcast directories, such as Spotify, Google Podcasts, Stitcher and TuneIn. As always, let us know if you have any feedback! We love to hear back from our users and followers.
  20. As with a lot of people, I have also been working from home for last few months and unfortunately I don't have an Ultimaker S5 at my place so I can't check. Is there not some free space near the rear? My apologies if I mixed up the Z stage design with the one of the UM3 in my mind. Otherwise I'll ask one of my colleagues who visits the office to give an approximate measurement of top and bottom of the construction. It sounds like you did. And using the correct adhesive is also crucial. There shouldn't be any over extrusion on the first
  21. It is not flawed, despite your personal experience. Countless of users are happy with it and it works as it should. Otherwise it would be the only thing people talk about online, outside of the couple of reports and issues some people having with it. Because it does have some dependencies, like a clean print core and the correct tension on your build plate springs (14mm). For good adhesion the first layer needs to be squished onto the build plate. An unfortunate side affect is indeed elephant feet. This can be battled by adding a negative value in initial layer horizontal expansio
  22. I suppose the key lies in nuance. They should touch, and the bed should slightly push the nozzle up to perform the measurement. It is possible that it pushed the bed down all so slightly at the end of its measurement. But it is not supposed to push it down, which is what I understood from your initial message. I believe the space between the Z stage and the heated bed is suppose to be 14mm ideally. Perhaps you could check this too @neute? We do not allow active leveling to be disabled on the Ultimaker S5 because the bed is significantly larger than an Ulti
  23. In our latest podcast we talk with Asli Oney, Digital Fabrication Manager at KPF who work with a fleet of Ultimaker 3D printers daily. Curious to hear how it helps them do their work, what they expect of the future or how they incorporate it in their project? All those details and more are being discussed in the new one hour long episode of Talking Additive. Are you an Architect yourself or active in the industry? We would love to hear what you thought of this episode. We're always looking for feedback. Thank you and have a great day!
  24. Hi @AndersK, we switched to a different tool for our support tickets a couple of weeks ago and it really allows us to work closer with our partners and help our users better. You may have seen it before, but you can also access it via Browse > Official support or Ultimaker.com > Support > Submit a request. There is also a whole knowledge base attached. If you are looking for answers that could be a good place to start. You can also rate whether you found the articles useful or not and based on the feedback we can try to improve them. Frequently reoccurring top
  25. I don't think so, did you adjust the bed screws? Perhaps they are too high. But it is no mechanical error, just a misconfiguration and should be relatively easy to correct.
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