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Hi @JTMD, thank you for your time and patience. I received the suggestion for you to submit a support ticket so you can consult with our product experts directly. You can do so via this link, hope this helps! Have a great day!

Hi Jonas, thank you for your message. It doesn't sound familiar to me. Could you share the log files so our product experts could take a look? Thanks!

Hi everyone, we released a performance and stability update for the Ultimaker S-line printers and products; firmware 6.5.1. If you are interested you can read more about it here. Have a great day!

Hi everyone, we released a performance and stability update for the Ultimaker S-line printers and products; firmware 6.5.1. In this firmware update you will find a few things. Among others: One at a time mode - We fixed the possibility of your print head colliding with a printed object when encountering an End of Filament while using one at a time mode. Pause at height - When resuming a print that was paused automatically by the Pause at Height plugin, it was possible the extrusion was delayed. Resulting in a failed print. We fixed this. Display print result after reboot - After rebooting your 3D printer after a failed print (usually prompted by an error message), it was possible the display did not display the correct status. We implemented several changed to ensure that after a reboot, the screen will display the correct status like 'Finished', 'Aborted', or 'Failed'. ER65 false positives - ER65 is the flow sensor on the Ultimaker S5 Pro Bundle which sometimes gave a false positive due to a certain command in the code. We implemented a change to reduce the amount of false positives. Stuck in preparing - For some users, their printer could get stuck in 'Preparing to print' state. This is now fixed. Digital Factory connection - We made further improvements to make a more stable connection between your printer and the Digital Factory. Official release notes can be found here Download instructions can be found here by selecting your S-line printer That was it, we hope you enjoy the new firmware!

We’re happy to announce that we’re releasing a firmware update to the popular Ultimaker 3 and Ultimaker 3 Extended. Firmware 5.2.17 will contain: material profiles for the new Ultimaker PETG improved Digital Factory integration bug fixes, among others improved networking packages Ultimaker PETG With firmware 5.2.17 your Ultimaker 3 will support the new Ultimaker PETG material. Your Ultimaker 3 will recognize Ultimaker PETG via NFC and you will be able to select PETG from your material selection screen. Digital Factory The connection to Digital Factory has received the pin code connection, bringing it on par with the S-line 3D printers. Admins in the Digital Factory can secure settings and prevent unwanted changes to devices by unauthorized users. Secondly, the camera stream is now also available in the Digital Factory. The stream is a series of images that will be updated every 10 seconds by the camera in your Ultimaker 3. Lastly the print queue for the Ultimaker 3 can now be modified in the Digital Factory. Bug fixes & improvements Improved networking packages - We fixed some networking bugs that causing print stuttering. Screen bug – We fixed an issue that could, in certain cases, cause the screen to appear garbled or shifted. Active leveling improvements – We fixed some active leveling issues caused by reusing old probing data, which could lead to printing too close or too far from the build plate. UI Interface – Updated all copy to correctly reflect the Ultimaker platform and the Digital Factory Italian translations – We fixed some strings that were incorrectly translated in Italian. Special thanks to Alessandro from Crea3D for reporting! Official release notes you can find here Instructions on how to download the new firmware for the Ultimaker 3 you can find here Thanks, have a great day!

Hi @neurospec, thank you for your message and welcome to the community. It is very likely that the white clamp that is suppose to hold the bowden tube has lost its grip. Where the bowden tube is sticking into the feeder, it is hold in place by a clamp with a small plastic horse shoe underneath. (It is identical at the print head side) Please ensure the plastic horse shoe is in place, it ensures the gripping capability of the clamp. The clamp has 4 metal 'blades' that grip into the bowden tube. It is possible one blade got missing or bent and it no longer has sufficient grip. You can try to see if you see all 4 blades are there, but even if you think you see them I would recommend to get in touch with your reseller and ask for a new bowden tube clamp, they should be rather cheap. I am pretty confident this will solve it. Good luck!

haha I didn't dare to make a guess 😄

Thanks for the update! If I understand it correctly the filament that's going into the feeder ran underneath another part of the material on the same spool, creating some kind of knot and getting stuck? Usually this happens (luckily not often), when the spool gets unpacked and loaded on the Ultimaker, and the tip of the spool manages to escape and the spool unwinds for a few meters. Try to hold on to the tip, or secure it in a way so it doesn't happen and you should reduce the chances of this happening again. Good luck!

Hi thanks for looking into my suggestions. I find it particularly weird that there is this one concentrated spot that seems to be too high, and not like the bed is tilted or the glass bed has one thicker side. It is quite uncommon for a glass bed to have like a 'bulge'. Could you check for me if the springs underneath the bed are not too loose and the bed is not set too high? If you haven't tried it yet, perhaps you could do a manual level via these instructions. Regarding the size of your print, perhaps you could try a smaller print that can more easily be moved around on the buildplate to see how it affects the bed level and this one area that stands out, just for the sake of diagnosing this issue. In the meantime I'm consulting with our product expert and will let you know when we have a new suggestion or if we would need some more information to learn more about this uncommon behaviour. Thank you for your time and patience,

Hello, if you wanted to test overhangs I probably wouldn't try the draft model, it is tailored to printing fast and that probably won't give you the best results. What you could try is print two of these overhang tests at the same time, so when the print head is printing one, the other one has time to cool down. What you see on the second picture is that the previous layers have not cooled down yet and are therefor still soft, and don't properly support the next extruded layer yet. They might get pushed down under the pressure of the extruded layer, giving more room for the next layer to 'expand', and that is how you get such a lifting corner. So the layers need time to cool down, you can do this by printing two at the same time, not too high of a temperature, make sure your fan is running at a good speed and a thin layer is probably better because it will cool down faster than a thick layer. Hope this helps! But I don't think you should expect smooth bottom surface on an overhang as shown on the last picture, that seems quite extreme. And I'm not sure what I'm looking at on the first picture. Have a great day!

Hi @Nicko_Airbus, thank you for your post. Perhaps you could try to increase the number of walls or print outer walls before inner walls, it's a setting in Cura. You could also clean your threaded Z axle if it appears on the same level throughout your entire print, but since you say it is only on flat areas I doubt dirt is the issue. Hope this helps!

Hi Kris, thank you for your post. I don't think there will be, but I can't see into the future so who knows what might happen. Do you have a project coming up that requires such a large build volume?

Solvay AM Cup is a competition aimed to push the limits of Additive Manufacturing with high performance polymers. Target candidates are start-ups and universities. For this third edition Solvay partner's up with Ultimaker and L'Oreal. This collaboration shines through in this year's theme: This year’s challenge is to design a 3D printed real-world industrial application which highlights the potential of AM to revolutionize production line agility. What else is important: Start: The competition will start on September 1st 2021 and run through to mid-November 2021. Prize: The winner will receive a 5.000 Euro prize from Solvay to be reinvested in academic, societal, or entrepreneurial activities, an Ultimaker 2+ Connect printer, and a high-profile tour of L’Oréal’s production facilities. What do you do? Design CURA project file (.3mf) with saved parameters Print job preparation instructions 2 min pitch or 1 pager summary on part design thought process Curious? Click here for more information!

Hello, welcome to our community! I'm sorry to hear you are having difficulties with your Ultimaker S5. Have you tried printing it on different places on your build plate and see how that impacts it? Do you have a different glass plate you can try and have you manually tried if you can move the print head around without increased friction anywhere and on straight rods?

Hi @Ste_297, I hope you are well. I just wanted to check in to see if you decided to send a ticket or if you need any further assistance. I just returned from holidays and will be able to help you if you need me to. Have a great day 🙂

Hi @paulsnorman thank you for your message. Based on your description I would say that it sounds like some of the pulleys are not as tight as they should be. I would advise to check them all and really tighten them. Especially the one responsible for the direction in which it doesn't run as far as it should.

As far as I know there are no plans to release an Air Manager for the Ultimaker S3. Whether or not that will change in the future, I can not know today. Obviously, we'll make you will hear from us if anything changes. Hope this helps!

Dag Ronald, bedankt voor je bericht. Ik zal wat instructies met je delen via een DM waarmee je de firmware opnieuw kan installeren. Dit zal moeten helpen!

Hi @HelpdeskFEHT, bedankt voor je bericht. Ik kan niet duidelijk opmaken vanuit je bericht wanneer je deze melding te zien krijgt, kun je dat toelichten? Ik denk als je al zo lang als 6 uur wacht dat je gerust de printer opnieuw aan en uit kan zetten. Wat gebeurt er dan? Alvast bedankt!

Thank you all for your detailed and supporting responses, it means a lot. Allow me to respond to a few comments: I'm sorry to hear you don't seem to be satisfied with your Ultimaker 3. It is entirely possible that another 3D printer also gives good 3D printing results, but the 3D print itself is on one hand the only thing that matters but on the other hand only one element of your 3D printing experience and in that regard I still think we offer a wide and unique experience via our ecosystem. That is not to say we should settle for something below what is possible. Looking at your post history I don't see if your 3D prints have any room for improvement, but if you would create a new thread and post some pictures and describe what you are unhappy about I'm sure we could have a look. Alternatively, you could also try and reach out to your reseller and see if they can give you any pro-tips🙂 Thanks! It might not be, but I might be able to revive / bring back or emphasizing elements of the community that you liked before and feel like you are missing now. I don't want to get in the way of growth of our community, but we shouldn't take our culture and our community's unique value for granted and sometimes we need to put in some work to protect it. Do you mean this thread? https://community.ultimaker.com/forum/117-what-have-you-made/ I think that might also not be our holy grail. When you take a moment to think about it, do you have any idea what would make this place more attractive? Overall inspiration like via the thread above? I'm sorry, I am not entirely sure in your post who you are referring to when you speak of 'you / your' (but in French ..) When a lot of the alumni joined and participated the state of the technology was entirely different and there was a stronger motivation to gather, because everything required more understanding and more tweaking. In the end, I think most people are often just lazy😉 Can you try to describe or pinpoint what it was that you thought was better before? I'm sure it is not the sheer pressence of certain users, a registration doesn't bother anyone. The repetition of simple questions was mentioned before, is that similar for you? Sorry for the long (English) post 😅

totally agree! I wouldn't say it was 3D printed based on the photos. Well done! A sad reason to have a 3D print made, but I don't think it could have come out any better.

Hi @rachael7, sounds like FBRC8 is on it via @fbrc8-erin, glad to hear! @L_Guertin, feel free to send me a DM with who you have been in touch with. I'll see if I can reconnect you, or with someone else who will be able to work with you towards a solution. An alternative route could be to submit a ticket via this link. Looking forward hearing from you!

No worries, happy to help! Never underestimate the importance of coffee! 😄

Hi Guys, thank you for your responses! Hopefully you don't mind me responding in English because my French is quite poor (hooray google translate!). I am very sorry to hear that the increase of non-Ultimaker machine users is causing frustration for our customers and most valued and knowledgable users. That is obviously not a culture or a result we are after. Can you think of something that would make being part of this community more inspiring and pleasant? For example, contests to trigger your creativity, better documentation to refer repetitive/basic questions too, more inspiring and educational blogs from other users that are food for thought or discussion - related to AM? I will take your feedback at heart and looking forward hearing from you!

Hi @HWFrickeler, thank you for your message and welcome to the community. I'm sorry to hear it sounds like you are having some issues with your Ultimaker S5. Did the Ultimaker S5 work properly before the firmware updates? What error are you getting when you try to increase the temperature? If you instruct your Ultimaker S5 to send the print head home or calibrate the lift switch you get nothing more than a knock? Sometimes when a certain task is ended and the bed it already at the bottom position it repositions very slightly which may sound like a soft knock, but it is fine. I don't think we have any instructions to share to run some self tests on the electronics, but perhaps our product experts or local partners might be able to help. You can reach them by submitting a ticket via this link, hope this helps! Good luck!