Hello.
25th September i ordered my Ultimaker 2, after almost 2 weeks, I didn't hear anything.
all it said on my page was:
Order date September 25, 2014
Order Complete
Payment Credit owed
Shipment Ready
So i made an support ticket, which I didn't get any repond on, but then i met "oliv3r" (UM Software Developer i think) on the #Ultimaker IRC Channel (Freenode), and after like 3 minutes, i got a reply on my ticket saying:
Not really sure how that is possible when i paid it all through paypal. Not like i could change the amount. (Perhaps a bug you might need to look into?).
Anyway, since I'm running low on money this month, I've decided to postpone\cancel my order untill end of next month, but my ticket doesnt get any answers.
I did send a PM to "Sander" guy on this forum about it, but no reply yet (understandable, as its not his job and probably busy with other things).
What is the best \ fastest way to proceed? Would it be easier for them if i just made an dispute through paypal so they get the message instantly, as the support system clearly isnt that great (from my experience).
Any idea? Thanks.