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Ultimaker Community of 3D Printing Experts


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  1. Hi, As mentioned in title, i just bought the latest UM2+ E & i connected it to a PC & using the New version of Cura i decided to give it a quick firmware update incase there is one. after the update it fails to print, and i see that the extruder when priming before the print its actually going the otherway, as in its retracting material & not pushing it. I tried Updating the firmware again throught the Older version of Cura & it gave it a new firmware but after the update its still the same issue. So how to download the NEW Firmware for this new printer as it seems that th
  2. I made the payment 4 days ago cause as your forgot to mention that after many emails he & after a month he sent the wrong part list with missing LCD PCB board & even that email when he finally sent the "WRONG PARTS" was on the 9th which was just a week ago. so I had to reply which was by the by on the 10th ( next day) saying add the LCD Board, & yes I already told you & him that I needed a new LCD board, but of course he replied back on the 14th, 4 days later, just to add that to the quote.
  3. Hi Rafael, I totally agree with you & my advise is to return it for a refund. They sent me a new printer two weeks after I asked Sander to refund the money & I decided to keep it & give them one last chance, hoping also that they will speed the process to fix my older printer & send parts faster but until today I don't have the parts & one printer is STILL DOWN. They play with words and say things like "only a day late" but the fact of the matter is that a month passes by & you haven't got things fixed or replaced. Even after Sander promised to fix the issues with t
  4. Sander, I just got an email that my printer has shipped, this is un acceptable, we agreed that you will refund my money & also send me a payment for my spare parts to fix my older printer. I am really really upset with your service. 20 days now & no reply from you what so ever !!!
  5. Hi Sander, Thank you for taking the time to help and appreciate the fact that you went through my history. I still would like to cancel my order please and have a refund for the new UM2 but I am hoping you can help me get this printer working again. I didn't go through my old emails to give you exact dates, but the fact that I still have a non working printer 3 month later after I first opened a ticket is non deny able. Maybe the new payment terms of wire transfer doesn't work for me, but it started with them adding the parts for the new extruder to my cart and asking me to checkout &
  6. Dear Sir, As seen from my previous post I had a problem with my UM2 since the start and got a replacement that worked fine for some time and than the main board died on me, it took Ultimaker a month to get back to me & another send a replacement board and 3 month later my ultimaker is sitting doing nothing cause I needed a new extruder and it took them 1 month exactly to notice that I can't check out of my cart to pay for it, the parts are there in the cart but there was no way to click next for payment, in fact after all this wait they decided to send me an email & ask me to make the
  7. One more thing I forgot to add: I also tried disconnecting all the cables from my extruder and also the heated bed incase that was causing a short circuit but still no luck.
  8. I had a problem with my main board and you sent me a replacement 2 month ago, I never tried replacing it since my Extruders are blocked & I am still waiting for a replacement. Anyway I decided to fix the new board & I connected all the wires right, I am sure of that but once I power on I only see the small green led light on the MB lights on & I hear the stepper motors arm, but the LCD screen doesn't turn on, nor the light inside the UM2. When I tried switching the two LCD cables around the & turn on the power, the lED lights in the UM2 turns on but still the LCD doesn't work
  9. I gave up on UM in general, until today and its been more than 5 month already I cant get parts replacements & I wrote like 10's of emails & got no reply to a simple problem for the online shop when I am trying to pay for the spare parts. theee worst service ever, printer sitting doing nothing, never never again I will buy from them, my makerbot service is excellent & its still printing as we speak even. My Advice buy the older UM or even by pass this whole thing & go for the makerbot.
  10. Hi Sander, I tried sending already 3 pm and they still show, anyway basically my printer is completely dead now as you have read in my thread 2 days ago but I am working with customer support for that issue, I just need to order spare parts for the extruder since it's completely blocked & I tried many different things to fix it but with no luck. So I would appreciate the help to order some parts for my UM2 since the online store only sells parts for the original UM. Thanks.
  11. Hi gr5, Only the blue light on the brick is on, the rest is completely dead. I tried everything you can think of but still no life in my printer.
  12. Hi Sander, I sent you many pm regarding my replacement UM2 but I haven't received any reply yet. Can you please help me out if I need any spare parts or need to send the printer back. Thanx.
  13. Tried all these suggestion, nothing comes on at all.
  14. Hi, My replacement UM2 was working flawlessly for some time, than I decided to try using the flexible PLA, which worked for some time and I printed a couple of designs fine. A couple of days later I came back & tried printing & realized my extruder was blocked. Flexible PLA is very nice but it sticks too well to the bed & you actually need to heat the bed a little to get it off, unlike PLA where its easy to remove onces it cools down. The other problem is that it's too sticky it blocks the extruder and its a pain to get it off. So I tried a couple of times to clean it & it
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