Jump to content
Ultimaker Community of 3D Printing Experts


  • Content Count

  • Joined

  • Last visited

Everything posted by naz72

  1. Hi, As mentioned in title, i just bought the latest UM2+ E & i connected it to a PC & using the New version of Cura i decided to give it a quick firmware update incase there is one. after the update it fails to print, and i see that the extruder when priming before the print its actually going the otherway, as in its retracting material & not pushing it. I tried Updating the firmware again throught the Older version of Cura & it gave it a new firmware but after the update its still the same issue. So how to download the NEW Firmware for this new printer as it seems that th
  2. I made the payment 4 days ago cause as your forgot to mention that after many emails he & after a month he sent the wrong part list with missing LCD PCB board & even that email when he finally sent the "WRONG PARTS" was on the 9th which was just a week ago. so I had to reply which was by the by on the 10th ( next day) saying add the LCD Board, & yes I already told you & him that I needed a new LCD board, but of course he replied back on the 14th, 4 days later, just to add that to the quote.
  3. Hi Rafael, I totally agree with you & my advise is to return it for a refund. They sent me a new printer two weeks after I asked Sander to refund the money & I decided to keep it & give them one last chance, hoping also that they will speed the process to fix my older printer & send parts faster but until today I don't have the parts & one printer is STILL DOWN. They play with words and say things like "only a day late" but the fact of the matter is that a month passes by & you haven't got things fixed or replaced. Even after Sander promised to fix the issues with t
  4. Sander, I just got an email that my printer has shipped, this is un acceptable, we agreed that you will refund my money & also send me a payment for my spare parts to fix my older printer. I am really really upset with your service. 20 days now & no reply from you what so ever !!!
  5. Hi Sander, Thank you for taking the time to help and appreciate the fact that you went through my history. I still would like to cancel my order please and have a refund for the new UM2 but I am hoping you can help me get this printer working again. I didn't go through my old emails to give you exact dates, but the fact that I still have a non working printer 3 month later after I first opened a ticket is non deny able. Maybe the new payment terms of wire transfer doesn't work for me, but it started with them adding the parts for the new extruder to my cart and asking me to checkout &
  6. Dear Sir, As seen from my previous post I had a problem with my UM2 since the start and got a replacement that worked fine for some time and than the main board died on me, it took Ultimaker a month to get back to me & another send a replacement board and 3 month later my ultimaker is sitting doing nothing cause I needed a new extruder and it took them 1 month exactly to notice that I can't check out of my cart to pay for it, the parts are there in the cart but there was no way to click next for payment, in fact after all this wait they decided to send me an email & ask me to make the
  7. One more thing I forgot to add: I also tried disconnecting all the cables from my extruder and also the heated bed incase that was causing a short circuit but still no luck.
  8. I had a problem with my main board and you sent me a replacement 2 month ago, I never tried replacing it since my Extruders are blocked & I am still waiting for a replacement. Anyway I decided to fix the new board & I connected all the wires right, I am sure of that but once I power on I only see the small green led light on the MB lights on & I hear the stepper motors arm, but the LCD screen doesn't turn on, nor the light inside the UM2. When I tried switching the two LCD cables around the & turn on the power, the lED lights in the UM2 turns on but still the LCD doesn't work
  9. I gave up on UM in general, until today and its been more than 5 month already I cant get parts replacements & I wrote like 10's of emails & got no reply to a simple problem for the online shop when I am trying to pay for the spare parts. theee worst service ever, printer sitting doing nothing, never never again I will buy from them, my makerbot service is excellent & its still printing as we speak even. My Advice buy the older UM or even by pass this whole thing & go for the makerbot.
  10. Hi Sander, I tried sending already 3 pm and they still show, anyway basically my printer is completely dead now as you have read in my thread 2 days ago but I am working with customer support for that issue, I just need to order spare parts for the extruder since it's completely blocked & I tried many different things to fix it but with no luck. So I would appreciate the help to order some parts for my UM2 since the online store only sells parts for the original UM. Thanks.
  11. Hi gr5, Only the blue light on the brick is on, the rest is completely dead. I tried everything you can think of but still no life in my printer.
  12. Hi Sander, I sent you many pm regarding my replacement UM2 but I haven't received any reply yet. Can you please help me out if I need any spare parts or need to send the printer back. Thanx.
  13. Tried all these suggestion, nothing comes on at all.
  14. Hi, My replacement UM2 was working flawlessly for some time, than I decided to try using the flexible PLA, which worked for some time and I printed a couple of designs fine. A couple of days later I came back & tried printing & realized my extruder was blocked. Flexible PLA is very nice but it sticks too well to the bed & you actually need to heat the bed a little to get it off, unlike PLA where its easy to remove onces it cools down. The other problem is that it's too sticky it blocks the extruder and its a pain to get it off. So I tried a couple of times to clean it & it
  15. Here is a better picture of the White tape I am talking about, it stretches a little without breaking unlike the blue tape & also wont stick to the print. Also has a different texture.
  16. Thank you illuminarti, I am really happy things are starting to work better already & appreciate all your feedback & help & everyone else, I need to start playing around with smaller prints to test which best settings works for me, like I did with the older UM. here is a picture of when I was testing the settings for my older UM. here is a Tip for all those using the Blue tape, if you see the last pic its using a White tape, im not sure which exactly but it works a LOT better than the blue tape, it sticks as good if not better than the blue tape but the best thing is its re us
  17. Hello abstract, Thank you for the feedback & the great tips. In my case I use solidworks & its been working very well with me since I first made my 1st 3D printer. The thing with 0.1mm vs 0.2 or even 0.25 is huge but only if your making some models, once you start building something huge than the difference with bigger layer becomes un noticed. But the time difference is whats important, the model that got messed up in my last post has been printed again with double the layer height 0.2 & here you can see there is no noticeable difference but it took about 3-4 hours less. Also
  18. Hi Sander, I didn't use the glue stick thinking it was only needed for ABS, rarely have an issue with PLA except if your printing a big part but I will try using it next, just hate cleaning it every time. The model is a DJI Phantom quadchoper transmitter box that I divided into 2 parts to fit the printer, the part I was printing was the right side. Here is the complete model & also a picture of that single part from the assembly: I 1st thought these particles were some kind of oil from the ball screw for the Z-Axis but than I realized when I tried cleaning it that its stuck & a
  19. I tried printing using PLA a big print from the SD-Card, it needed 15 hours to finish, but 3 hours before the print was finished I checked it & this is what I got, so I decided to abort the print. Setting on the UM2 were as follows: Speed: 125 % Heat temp: 220 c Heatbed temp: 72 c Fan speed: 50% Flow : 110 % Retraction : 5mm @ 24mm/s I sliced using cura at these settings: Here is how it looks like here is what I saw at the back of the bed, can you see the black particles, where it says Ultimaker 2?? a little sad after waiting nearly 10 hours :sad: :sad: :sad:
  20. Thank you gr5, I will defiantly take a look at the table & do some more testing & provide feedback soon.
  21. Thank you my dear friend once again for your valuable information & help & I will be patient & will try to use the print more to better understand it & see what works best. I also want to say that the printer "DOES" work & works well too but I guess I was trying to use it with cura from my PC as I use the older UM & so I wont blame the printer but rather the fact that I need to find the settings that works best for it. Again I thank you & thank Daid and everyone else that helped.
  22. illuminarti, I am sorry to have offended you & I really do appreciate your time and effort trying to help & this is an official post to say I am very sorry again & hope you accept my apology.
  23. My dear friend, I swear I read your name like 4 times to make sure I spell it right, especially seeing that people are more concerned about spelling their "Nick" name than actually addressing the issue at hand, what's with everyone getting upset when all I am trying to do is mention my actual experience !!? again I'm sorry for the miss-spelling, ( with Daid its intentional but only cause I like him) Yes the printer was made to print from SD-Card but if your going to bloody make it that way, than you might as well make Wi-Fi connection so we can bloody send files to it, not everyone has com
  24. illiminarti, Actually it was said that 0.30 layer is quite thick, so I guess now 0.25 too, maybe next time I only need to print @ 0.1 & 10mm/s speed ?!? Also did you see the video that has "nothing' to do with cura or PC connections ? where it was constantly slipping while trying to feed new material ?
  • Create New...