I am new to the forum (and to ultimaker) and I really want to purchase an ultimaker 2. I couldn't find a lot of detail on the ultimaker 2 and I sent up a support ticket to sales with 7 questions on Sep 22, 2013. Since then i have managed to find the answer to one of the questions myself, however, the other questions have remained unanswered. Some of the questions may seem dumb, however, I need to have them answered before I spend that much money.
How long does it take to receive an answer from ultimaker support? If this is a good example of response to sales tickets, how bad is the response to technical support tickets?