keith-hobley

Well touch wood, have tried using a new sd card and so far today have printed 5 designs with no problems. Thanks to everybody for your suggestions especially tinkergnome.

Hi avogra, since l've had this problem l've tried all sorts of prints including 25 x 25 x10 blocks with still the same problems. Going to try tinkergnome idea of a new sd card. I've also cleaned all the guide rods and re-oiled in case they were sticking and affecting the stepper motors. Keith

Hi Danilius, I've just uploaded a sample piece of gcode which as a said before the first time l printed it got through about 80% before crashing, tried again and it crashed about 20% through. Doesn't seem to be consistent where it crashes. Thanks gcode link

Still having the same problem. Have uninstalled Cura, re-installed Cura 15.04, updated firmware on Ultimaker 2, created a small block in Solidworks, Sliced in Cura 15.04, transferred to printer but part way through printing still gives the error message: "Error: Tried printing out of printing area" and the head moves to the left and then the home position. Tried printing again and at a different point the same error occurs. Any help please

Hi thanks for replying. I'd upgrading to Cura 15.06 but have now gone back to 15.04.3. Even using an old gcode file that l know worked this now gives the same error. I've checked the code using the gcode viewer and as far as l can tell everything appears normal, and yes in cura the model is yellow and well within the bed parameters.

Over the last couple of days my Ultimaker 2 prints correctly but then occasionally prints correctly until a midpoint then returns the head unit to the home position and l receive an error message: Error: Tried printing out of printing area. Has anybody any idea what might be causing the problem Thanks Keith

Ordered three colours of 100m from fabberdashery on Thursday morning, arrived Friday afternoon. Excellent service and they also included a sample of their very bright cyber yellow.

Update - ordered filament over a month ago, been marked as ready to ship for over two week, can't get anybody to reply to my messages. Cancelled my order this morning and twenty minutes later email confirming cancellation. Its alright for Ultimaker travelling all over the world to 3D shows getting interest in their products but they need to get their dispatch department in order first.

Thanks for the offer Skint. I sent a PM to Marrit on Tuesday stating that if my orders were not dispatched then to cancel them and refund my money - guess what - nothing. No PM, no email, no contact from anybody. I will post a support message but if anybody from dispatch reads this - CANCEL MY ORDERS. I'll order some filament from Faberdashery today.

Hi Skint Thanks for that, I've looked at their site and it looks OK. Only problem is having ordered 7 reels of filament from Ultimaker (been marked as ready to ship for two weeks), until l know if they will ship or not l'm reluctant to order more until l'm desperate.

After posting message 1, l had a message from Marrit saying she was going to chase up on my delivery. Yes my goods were ready to be dispatched and having chased the logistics department would be shipped Friday or at the latest Monday. Oh well as per usual; Friday went and the weekend went and Monday went and guess what, still no change in status, no message or email from anybody. Seems to me that Ultimaker have a big problem, either they don't have enough money for goods or deliveries or their delivery department are just plain incompetent. If l ran my company delivery department like this l would be bust inside a week, my customers get same day shipping and next day delivery in England and 3-4 days in Europe, my order with Ultimaker is now 4 weeks. I have no problem with my Ultimaker 2, its brilliant, but l'm running out of filament to be able to use it.

Hi everybody – thanks for all the feedback. Skint: I've tried an experiment with the Loctite 401 by leaving some on the surface of the plastic and it doesn't seem to burn the surface as you found with your glue. The other benefit I've found over a two part epoxy is that the Loctite is straight from the container and you don’t need to mix (l always seem to not mix enough or over compensate and waste some.

Hi everybody, l'm in Rugby so if there are any meets let me know.

Having now been printing with my UM2 for the last three months, l’m ready to start my latest project which is a working clock mechanism. The plans for this are from Brian Law’s clock number 7 (http://www.woodenclocks.co.uk) originally intended to be cut from wood. Having printed some of the parts l now need to glue some together. Trying to google suitable glues l’ve found a number of people having problems tracking down something to glue PLA plastic together. Talking to the technical department of Loctite their advice was to use Loctite 401, and although slightly expensive; £21.00 for 20g it sticks like the proverbial pig to a blanket. Just 3 or 4 drops, push together for about 30 seconds and its done. I’ve tried pulling, pushing and hitting with a hammer but its still rock solid. Highly recommended.

People still complaining about long delivery schedules for UM2, just try ordering some filament. Ordered 5 reels in January, some on back order marked 2nd week of February - no problem, prepared to wait but then needed some urgently. Ordered 2 reels last week, in stock according to the store, been marked as ready to dispatch but still not dispatched. Anybody got good service from any other filament supplier which is suitable for the UM2. ps No problems with the UM2 - brilliant printer.

Have re-soldered the joints on the heated bed and so far everything looks good. Just printed a three hour part with no problems.

Thanks for that gr5. I'll try re-soldering the joints and see if that cures the problem.

I've been using my Ultimaker 2 for over a month now with no problems. Today l got the Error Stopped - Temp Sensor BED problem half way through a print. I've taken the bed apart and checked the cable connections and everything is tight. Is there anything else anyone can suggest i try (l've put in a support request but thats going to take a few days knowing Ultimaker Support). Thanks Keith

Hi Sander - thanks for your assistance, look forward to receiving the new brick.

Hi Simon, I also opened a support ticket yesterday and updated the ticket with the problem of the power brick being the wrong type. Now afternoon the following day and even after marking the ticket with 'critical' still no contact or update from support.

Hi Sanders I'm about to upload an image of the power brick to the support team but the model is a GS120A24 Input 100-240VAC, 50/60 Hz, 1.4A Output 24V - 5.0A, 120W Max Regards Keith

Just had my Ultimaker 2 delivered. Gone through the installation procedure upto 21/21, everything appears to be ok. I've then chosen a test print from the SD card (tried all models on the card) and as soon as l press 'PRINT' the head moves slightly and then the machine shuts of power with a thunk noise, lights go out and then restarts. Just before the systems shuts down the display gives a message but it is to quick to read. After a few seconds the system starts back up and the display then gives options 'PRINT', MATERIAL' and 'MAINTENANCE'. I've tried doing a factory reset but with the same results. I've put in a support ticket but thought somebody on here may have had a similar problem. Any advice would be appreciated. Keith

I've also ordered at the beginning of October and have heard nothing back since then. As my credit card has been debited with the amount l can only assume that l'm on the the list for delivery but apart form the forum cannot get any information relating to my order.

Thanks Daid for all of the advice. I must admit l was becoming a little concerned about the lack of contact but from what you've said l can understand whats going on; what with the new launch and the shows. Thanks Keith

I've also ordered an Ultimaker 2 and have got no confirmation reply. Also when I've instigated a sales support ticket I've not had any response either.