No, my refund hasn't even been initiated yet; after being told that it was "sent to the financial department and it will take a few weeks" I told them no, it shouldn't (on their end) and doesn't take a few weeks on Paypal's end (unless I initiate a claim, which I am trying to avoid.)
So now they're telling me that it's actually in the financial departments hands, but they only process refunds on certain days! And after that, it will take a couple of days for "my bank" to show it, but again I explained to them, I'm not using a bank, only Paypal, and as long as they just simply press the "Refund Payment" button, it should be in my account next day. I know this because I run a business; using my Paypal business account exclusively for the last 8+ years!
It's when you file a claim with Paypal that things get really messy; you are practically guaranteed to get your money, but it takes longer because Paypal has to do a full investigation and that can take awhile... but I'm about at that point. Will be giving them two more days.
I don't care how good of a reputation their "printer" has, this is no way to run a business; to take your money before shipping (most companies only charge you once the product is going to ship, not months before) then not finding the order once you try to cancel, then excuse after excuse for delaying the refund.
And I got to say in my defense, I'm not one of those guys who nitpicks and complains about every little thing, and who buys things and returns them continuously (there is a certain type that does that; that has to have every new gadget that comes out, then gets buyer's remorse and returns it.) I buy a LOT of stuff both online and in brick&morter, and I've only had to return or ask for a refund twice in my entire life... and I'm 49 years old. So pretty good track record for being a good consumer.
But I also expect - when told my product I just spent $2800 on will ship "maximum two weeks" and then it's pushed back 5 weeks, then 6 to 7 weeks, then I lose confidence and cancel - I DO expect to get MY MONEY BACK within a reasonable amount of time (if not immediately!) And you would think to keep a company's reputation in good standing that they would want to satisfy this request as soon as possible in hopes that the customer will come back and buy again, but the longer this takes, the worse the consequences for them are, because next steps: file claim with Paypal. Then civil lawsuit. Then file official complaint with U.S. Federal Trade Commission as well as the Netherlands Authority for Consumer Markets... but I'm sure it won't have to go that far, right?
I've also just recently had a family emergency, so I am in panic mode and this is the last thing I need or want to worry about but instead, it is getting in the way of what I do need to deal with... (and maybe I'm being a little more impatient than I could be.)