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Ultimaker Community of 3D Printing Experts


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  1. @SandervG Thank you again for your attention to this, and I do understand that there is a "process" to this. I will try to be a bit more patient. :-)
  2. I do want to add that SandervG is making a strong effort to get this resolved, and I do appreciate that greatly. I'm trying to be patient, but as I said previously, bad timing, a lot going on in my life...
  3. No, my refund hasn't even been initiated yet; after being told that it was "sent to the financial department and it will take a few weeks" I told them no, it shouldn't (on their end) and doesn't take a few weeks on Paypal's end (unless I initiate a claim, which I am trying to avoid.) So now they're telling me that it's actually in the financial departments hands, but they only process refunds on certain days! And after that, it will take a couple of days for "my bank" to show it, but again I explained to them, I'm not using a bank, only Paypal, and as long as they just simply press the "Refun
  4. No, sorry, I am out $2800 U.S. dollars and it's been a month now since I ordered. It's a simple matter of them pressing the "Refund Payment" button in Paypal but this hasn't happened yet. So, no more patience... and by the way, I run a business (single handedly) as well, and at one time I had a much more popular item than the Ultimaker, and never put customers through this bad experience!
  5. Thank you for looking into this, I do appreciate it; I've just been a little panicked with everything that's been going on... I'll try to find the open support ticket and reply there. Thanks again.
  6. Buyer beware! I ordered on October 20th after being told the lead time was "maximum two weeks" for the Ultimaker 2. Then after finding out it's been pushed back 5 to 6 weeks (now 6 to 7 weeks) and due to unexpected family circumstances, I requested to cancel my order. Now Ultimaker is claiming they don't have my order number or name in their system!? Meaning, the order would have never shipped to me anyway since they've lost it! Funny thing though, my online account with that same order number shows it was paid and ready to ship on October 20th, don't know why Ultimaker can't see that... I'v
  7. Two weeks lead time seems like a reasonable answer to me, as long as they can stick to it (give or take a few days.) I ordered on October 20th, my account shows that it's been paid and is ready to ship, and it has not yet been two weeks since the release date of October 21st; so maybe we should all be a bit more patient until then, yes? And remember, no company, big or small, can really anticipate the demand for a new product. My first choice was actually the Formlabs SLA printer, but they are so bad with their lead-times I decided not to order from them (they had told me one or two months b
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