genshi, has your refund been processed yet? i am trying to get a refund on an order placed in September and have now been told: "Your request has been send to the financial department. It will take a few weeks before you receive your refund." I dont understand how it can take a few weeks to go to paypal, find the transaction and click refund! I suppose that ultimaker are keeping my €2.511,55 to earn more interest in the bank for as long as possible ?