I am EXTREMELY dsappointed with my Ultimaker experience thus far...
I ordered an original Ultimaker on 12/31 and fourteen hours into the build I discovered that the kit that had been sent did not include a Bowden tube.
I contacted Maker Media, Inc (who had sold me the kit) and they pointed me back to Ultimaker because they (Maker Media) supposedly didn't stock replacement parts [strike One].
When I finally got a response from Ultimaker the next day [01/14/14], Simone emailed "I just contacted our logistic deparment and we are going to send you the missing bowden tube. I want to resolve your problem as soon as possible, so you can start printing."
When a week passed with no update and no sign of the tube I emailed Ultimaker again [01/20/14] for an update because I am [understandably, I think] anxious to get started. The response... from Simone again... "I just checked for you. It will be shipped today."
As it stands now, obviously I'll never buy from these guys again, but more importantly I will share my story... often. It was shameful that the kit got out the door [with a completely checked and signed "Quality control" picklist] when they are charging this kind of money for the kit and it is unacceptable that upon discovering their error they didn't care enough to make it right immediately.