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demontd

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  1. Thanks. Ok, so apparently it is possible to ship a printer within 2 days but it takes at least 3 weeks just to tell me that a particular color of filament is out of stock. Small/busy company or not, I still think it's a little strange. Anyway, just to clear this up: I did not order something that is out of stock on purpose, at the time I ordered the filament there was no message stating it was out of stock (if you check now, there is). Otherwise I wouldn't have bothered and I would have chosen a different color. E-mail exchange was a little slow but I usually got an answer within a week (which is fine by me), until I dared to ask if it was possible to change the color of filament in my order. Some colors are available at the moment so this does not seem to be a very weird question. But I haven't heard from them since then. I guess I'll have to give them that call you mentioned some time this week to find out more.
  2. Hi, I am getting little help from Ultimaker sales/support on this one so I'm trying here: On December 19, I ordered some Pearl White PLA filament and some blue tape in the Ultimaker webshop. According to the website, lead times are 1-3 business days. The order was quickly updated to the "Ready" status, but then nothing happened for at least two weeks. I then sent an email (including the order number) to Ultimaker to inquire about the order status, and received an email stating that the lead time for the UM2 printer was 8 weeks so I just had to wait. I replied that my order was for filament and blue tape only, after which I received their apologies, and I was told that this color of filament was out of stock (it's been 3 weeks since I ordered it and now they tell me...). It would become available again in early February. As I am busy testing a used UM1 for the local arts centre, I would really like to get to work doing test prints, and I don't really care what color of filament I'll be using for that. So I asked which colors were actually in stock, and if I could get one of those sooner than early February. That was 2,5 weeks ago, and I have not heard anything from Ultimaker yet. So here I am, staring at an UM1 and no plastic to print with. I am considering getting some PLA from 123inkt.nl but I'd rather use the 'original' stuff. So my questions are: Does it always take this long to order supplies/accessories at Ultimaker?? And is communicating with them always this difficult?
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