Hi,
I am getting little help from Ultimaker sales/support on this one so I'm trying here:
On December 19, I ordered some Pearl White PLA filament and some blue tape in the Ultimaker webshop. According to the website, lead times are 1-3 business days. The order was quickly updated to the "Ready" status, but then nothing happened for at least two weeks.
I then sent an email (including the order number) to Ultimaker to inquire about the order status, and received an email stating that the lead time for the UM2 printer was 8 weeks so I just had to wait.
I replied that my order was for filament and blue tape only, after which I received their apologies, and I was told that this color of filament was out of stock (it's been 3 weeks since I ordered it and now they tell me...).
It would become available again in early February. As I am busy testing a used UM1 for the local arts centre, I would really like to get to work doing test prints, and I don't really care what color of filament I'll be using for that. So I asked which colors were actually in stock, and if I could get one of those sooner than early February. That was 2,5 weeks ago, and I have not heard anything from Ultimaker yet.
So here I am, staring at an UM1 and no plastic to print with. I am considering getting some PLA from 123inkt.nl but I'd rather use the 'original' stuff.
So my questions are: Does it always take this long to order supplies/accessories at Ultimaker?? And is communicating with them always this difficult?