madian

Hi Jason. As Martin says I see you have both your kits in stock, the original Heated bed and the glass upgrade but there is no premium package (combining them) available. Do you plan to offer them as a single item anymore or do I have to order both separately?

They are sending out batches every week. You will probably wait less than most ppl here and get your package soon enough (I ordered the UM1 in the beginning of March and it should be shipped this week)

Good news for you I'm still between steps 15 and 16, waiting for some more input from Sander, but it's only been ~8 weeks so I'm on track lol...

Hi Sander, Help Nateokane, I think I solved my problem. I had a long list of PM's with Marrit and I payed directly from my bank without using the site. It's clearly a problem with the payment options for several ip/locations. If your IT department desires I can provide pictures/logs of the failures. P.S. Since i know how helpful you are, could you please check if you received my money? The proforma is 14.002.270 / 03-03-2014. Thank you

Hi Sander, the problem we had (as the OP included a link to my failed attempts) is that the site doesn't even open another window to introduce your paypal credentials. When you select the paypal option it just sends you back to the shopping cart with no explanation/message. I know of 11 cases now but most were in Romania.

Hi Radu, Yes, I solved the payment part, Marrit has been very helpful. Basically, you can't pay from Romania using either credit card or paypal (don;t know why, but I know of many countrymen that are unable to complete the payment - Ultimaker IT department should have a look). Marrit helped by issuing a proforma that I payed directly at the bank without using the Ultimaker website. The downside is that you pay a 25 Euro SWIFT transfer fee which is high in my opinion, maybe Ultimaker will accept bitcoins in the future. Money has been sent and I'm waiting to see if the transaction was successful. MY advice is to get in contact with Marrit, she is very responsive. (Btw, support answered my 1 week old question yesterday , by that time everything was solved so I don;t know what to respond to them )

Hi Marrit and thank you for helping me. I retried this morning and it is still the same. When I reach the payment stage and choose either paypal or credit card I get returned to eh shopping cart screen. With paypal it happens after I select the paypal option in adyen and with the credit card it lets me introduce my card data and then it returns me. What's interesting is that it returns me to "https://www.ultimaker.com/orders/R870201002/edit" suggesting there is another step to complete but there is no message and the page is blank. This happens on 3 computers using 2 browsers without addblocks. Is there an incorrect IP/country policy that prevents me from paying? Is it possible to do a direct paypal payment without going through the website -before the ultimaker promotion is over? I took some screenshots of each step to help you see what I get: http://robotica.maditech.ro/1address.jpg http://robotica.maditech.ro/2delivery.jpg http://robotica.maditech.ro/3payment.jpg http://robotica.maditech.ro/4adyen.jpg http://robotica.maditech.ro/5return.jpg Thank you.

Hi guys, I'm trying to buy an Ultimaker Original while the promotion still stands and I am unable to complete the payment. If I chose the credit card option and I introduce my data (all verified and with plenty of funds available) I just get returned to the shopping cart screen with no message. If I retry it says that the payment has already been processed. If I chose paypal, when I click on the paypal option the same behaviour happens and I am returned to the (full) shopping cart screen without the site opening any paypal window for me to introduce my credentials. I contacted support (phone) they told me they received nothing and to talk to my bank which I did and they say no request for funds has been initiated. I tried different options and cart items from 2 computers using all the browsers installed and it still returns me to the shopping cart screen when payment is about to be processed/initiated. The same happened to another forum member, from the same country (Romania) -http://umforum.ultimaker.com/index.php?/topic/4572-order/ Is this a known issue? Is there any other way to buy? Only 2 days left till the ultimaker original reverts to the old price and I'd really want to buy it.

Same thing, same country. Trying HARD to buy an ultimaker original and the webpage returned me to the shopping cart after introducing my credit card data (all correct, funds available) with no message/explanation. Retried, message says payment already processed. Called support -Radu, the number is 0031345712001, just talked to someone, works from Romania- support answer is "call your credit company, we received nothing". Created a second account and different shopping cart items and ticked the Paypal option this time. After clicking PayPal, the site returned me to the shopping cart again, no option to introduce paypal credentials or amny other message. How can I BUY something here...