[My buying experience...]

Hi, i am looking if someone can tell whom and where to contact regarding the 3D product - some one from the company. on the website there is no such company email / address is mentioned.

 

Hi again, does it require a laptop to design, if yes, which windows does it works on? or does it require Linux?

 

[Training Required]

Dear All,

I trust my message finds you well,

After looking to all possibilities and potential of 3D Printer, i would like to know which model is good for multi colour printing?

 

[Ultimaker with Unicontroller for sale Netherlands]

Hi,

I am selling my Ultimaker with UniController and half a roll PLA magenta (product code 9023 PLA Magenta).

I bought it in October 2013 for a demonstration purpose during a business event and it is now sitting on my desk, doing nothing, but looking pretty.

The unit is complete and working good, it has printed approx 1,5 roll filament.

If you are interested, please make me an offer.

Thanks,

Hubert

dropbox link with some pics/video: https://www.dropbox.com/sh/wx0ipeggiddx3sj/GSIWUVWsc9

 

Hi Hubert, Kindly let me have your selling price for this Printer

 

[Material for Ultimaker 2]

Is the Ultimaker2's 2.85mm fillament the only brand you can use in the Ultimaker2?

Hi, it was by mistake ignored you in the chat room - can i see you there again? in fact i am a beginner and need to ask you few things related to 3D printer.

 

[My buying experience...]

Buying experience:

I live in California, so I bought my Ultimaker2 from the only reseller in the U.S, Makershed. When I found Makershed, they were expecting stock "soon", I could not pre-order, they instructed me to forward my email address as they were building a waiting list. I would be informed as soon as they arrived. After 2-3 weeks of waiting, I checked their website and it the UM2 was back in stock. I ordered one that day. @ things surprised me though, they never sent an email and they bumped up the price by $300, which I sought was bad test and bad business. I understand the demand and supply concept, but don't advertise a price when you don't have the stock and then change it as soon as you do.

Delivery:

Fed-ex dropped the package yesterday. The box wasn't in great shape, but nothing dramatic, that is until I actually opened it. Two of the packaging corners were crushed. I took the UM2 off the box, followed the provided instructions, turn it on, and nothing was working properly, the belt mechanism jammed, the machine was making very pound noise, I turned it off immediately. I called Makershed, early in the afternoon, no answer. I left a message but never got a call back. I am assuming that customer support isn't their priority. I am an industrial designer, I have built a couple CNC and own a replicator (gen1) as well, so I decided to give it a shot. Upon close inspection, I realized that the timing pulley weren't properly fastened, causing the rods to snap out of the bearing, which in turn caused the belt to un-tight. Also the kill switch do not seem to work as well. I carefully re-aligned all the component and after a few trials, I was able to print a very decent print. I run the extrusion test, found somewhere on this forum, and got to the 10mm mark. Although, at 10mm you can see it becomes to degrade... nothing dramatic.

Un-resolved problems:

The fan(s) are very loud, I measured the noise at 75-80 decibel, which is a huge jump from the 49 decibel advertised.

When the UM2 zero-in on the back left corner it, the whole machine start shaking, probably due to the kill switch not working. I have forwarded my concerns to Ultimaker support and awaiting an answer.

Conclusion:

If the test prints hadn't come out as nice as they did, the machine would be on it's way back.

If Ultimaker reads this post here are two humble advices:

1/ Use hi-density foam AND double box. There is a reason why your competition does it. Boxes for that type of equipment aren't just use to ship one way, they are useful when equipment need service, storage, or when you move. They also send an important message about the company "caring" for what they make. First impression is important...

2/ Choose your reseller wisely, more that resellers they should be your ambassador, protect your brand and support your customers. I have spend 20 years in branding/consumer research and I can tell you how damaging a couple of negative review can do to a company.

3/ Despite the problems so far, i know I am going to love the UM2. I like the design, the compact footprint, the extruder design, and once I figure out the remaining problems, I know this will end up being a happy purchase. As for my Makerbot, I think it will soon find its new home on ebay.

cheers.

Hi, i am looking if someone can tell whom and where to contact regarding the 3D product - some one from the company. on the website there is no such company email / address is mentioned.