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Everything posted by fbrc8-erin

  1. Sorry, just saw this. I've seen them not read if they're not pushed in far enough. Definitely make sure they click into place.
  2. The red and white ones on the metal bracket are your active leveling cables; they shouldn't be related to ER18 errors.
  3. Glad we could help! We like to see machines able to get back up and running in the best shape possible. 😀
  4. This video is also really good for the cleaning process:
  5. What model printer are you using? For most Ultimaker printers the hot end cooling fan turns on when your nozzle or Print Core heat to 50C. It cannot be controlled in the settings. For your model cooling fans--how long are you waiting for those to turn on? They don't kick on until the second or third layer, in order to prevent adhesion issues.
  6. Is this a ticket at support.ultimaker.com? It depends on the type of query you're submitting. If you're troubleshooting a hardware issue with an Ultimaker printer it should stay open/pending. There's a few other categories (I think mostly related to third party machines) that may auto-solve after the first response unless you respond back.
  7. The reason the heat shrink is there is to protect the heater cable for Print Core 2 so the metal tab doesn't damage it when the print core is moving up and down. It's not needed on the other side because that Print Core is static and doesn't move up and down. Is your Print Core heater cable damaged by any chance? Have you tried swapping the Print Cores from your other machine in?
  8. That looks awesome @kmanstudios!
  9. @emare I hope your evening is better than your day was.
  10. Glad we could help! Do you need installation instructions? I've got them here.
  11. There is high voltage on the underside of the printer, so I recommend reaching out to Support for safety information before opening the underside if your S5 has the safety tape and torx bits.
  12. The lan port does plug into the main board as a separate piece, so it could have come loose in shipping, though it's uncommon.
  13. Hi Michael, 1252 is the right part number and I do agree it sounds like your screen. Your reseller can order it in for you--I'm not sure where you're located. But if you're in the US I have it here and it can ship Monday.
  14. Definitely always good to have spare parts on hand. In particular, make sure to check out the front fan when your new-used machine arrives. A lot of people miss cleaning the fan as part of their maintenance, so you'll want to inspect that just in case it needs it before you get started.
  15. I offer non-warranty repairs at our facility if that's something you need; you can check us out at fbrc8.com. There is no maintenance kit for the S5, but if I was putting one together, here's what I would include: * Nozzle seals * Bowden tubes * Collets and Clips * Sliding Block Set * Short Belts * Front Fan The parts are all available and that list should pretty much cover wear and tear items, though if you've only run through five rolls of filament I wouldn't expect most of those to need replacing yet. What sort of issues are you seeing?
  16. Your reseller should be able to order the part in for you. It's a T-shaped threaded piece--the T/flanged part sits against the panel while the threaded part mates with the screw to hold your feeder on.
  17. That menu does not control the front fan. That menu controls the side fans. The front fan is controlled by the firmware and will automatically run when the nozzle is at 50 C.
  18. Ultimaker Cura stopped being supported with Windows 32bit a while ago. You can find previous versions at this link. I want to say I think the last one that supported 32bit windows was in the 2.x series so you'll have to scroll back a ways. I'm not using Windows and am not 100% sure of which version was the final 32bit Cura. Cura 4.8 won't run on 32bit.
  19. If you're in digital factory, that looks about normal. You get a snap shot every 10 seconds, per the July 20th release notes: https://support.ultimaker.com/hc/en-us/articles/360012055979-Ultimaker-S5-firmware-release-notes
  20. The wide part goes around your print head cable. The two narrow parts come together at your bowden tube. Only put the clips over the printhead cable and one bowden tube (so you're not straining the other tube). I've attached a picture.
  21. Kimya does a PLA-R with recycled PLA that prints really nicely that's good for prototyping.
  22. If you put your email address in above the green button on the product page, you'll automatically receive an email as soon as it's back in stock.
  23. Where are you located? These are out of stock, but should be back in soon if you're in the US.
  24. Printed him this morning on the UM2+C!
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