I'm new to the Ultimaker printer having only had one for 2 weeks but I now find myself in the position of not being able to print anything.
On all the prints I have tried for the past week the build plate moves hard up against the nozzle and blocks the filament, the shape of the intended print is cut into the glue on the build plate and each time I have to abort to avoid any damage.
I have reinstalled the firmware, Ultimaker 2, and levelled the build plate several times, I have also tried having the build plate lower when levelling, 3 sheets of paper, but nothing has made any difference.
Any advice would be appreciated.