I have been in correspondence about this very same issue, and now it seems i can no longer post a reply.
I paid for my printer (and the payment went through and accepted) on the 19/05 and got an E-mail saying that the lead time for my v1 Kit is 1-3 days.. this was then changed to 4 weeks after some correspondence about the PLA colour in my starter kit.
However, it is now week 5, and i am not able to send a reply to my ticket on the website, it has been a week since i last replied and i have not got an answer to my questions!
Unfortunately, i am going to have to open a dispute over my payment on paypal as the way i am being treated is absurd, and i am not alone, one only has to look at other threads on here!
Order number : R870233285
ticket number : #VJG-878-32010