Obviously this is an old post but maybe somebody can help me a bit.
I have the same problem every now and then because the retraction at the end of a print is too much. When I start a new print I first have to take out the bowden tube, cut the filament, put it back together and then move the filament towards the end of the nozzle. When i don't do it like this, the ptfe coulper wears out very rapidly and many many times it gives underextrusion and feedmotor going toctoctoc.
Where and how can I set the retraction at end of a print from 20 to say 4mm? In the firmware's hex file? Can't find the option in the UM2 settings either.