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Everything posted by amyinnh

  1. Apparenty it's not custom but US law: The Mail or Telephone Order Merchandise Rule This rule covers merchandise you order by mail, telephone, computer and fax. It requires merchants to have a reasonable basis for claiming they can ship an order within a certain time. Ship Dates By law, a merchant should ship your order within the time stated in its ads or over the phone. If the merchant doesn't promise a time, you can expect it to ship your order within 30 days. The shipment "clock" begins when the merchant receives a "properly completed order." That includes your name, address and payment (check, money order or authorization to charge an existing credit account - whether the account is debited at that time or not). If the merchant doesn't promise a shipping time and you are applying for credit to pay for your purchase, the merchant has an additional 20 days (50 days total) to establish the account and ship the merchandise. Delays If the merchant is unable to ship within the promised time, it must notify you by mail, telephone, or email, give a revised shipping date and give you the chance to cancel for a full refund or accept the new shipping date. The merchant also must give you some way to exercise the cancellation option for free, for example, by supplying a prepaid reply card or staffing a toll-free telephone number. If you ignore the option notice, and the delay is 30 days or less, it's assumed that you accept the delay and are willing to wait for the merchandise. If you do not respond - and the delay is more than 30 days - the order must be canceled by the 30th day of the delay period and a full refund issued promptly. If the merchant can't meet the revised shipping date, it must notify you again by mail, email or telephone and give you a new shipping date or cancel your order and give you a refund. The order will be canceled and a refund issued promptly unless you indicate by the revised shipping date that you are willing to wait. If you do not respond at all to the second notice, it's assumed that you are not willing to wait, and a full refund must be issued promptly.
  2. When your customers are getting no answers for late orders and are turning to forums for answers, yes, this is poor customer service. Quite possibly it's a difference in US business customs. - Billing someone's credit card doesn't happen until the product is being shipped. - Items for sale but not available for shipping yet are listed as backorder (old products) or preorder (new products) before they buy it, with an estimated time of delivery, and again, not billed til shipped. Note customer is informed before they buy it, that it is not currently available. - customer support proactively informs customers if their estimated delivery time moves, forward or backward. From the time the order is placed, the onus is on the company's customer support to proactively communicate with the customer about their order. - responses to customer inquiries by customer service are typically within 24 to 48 hours. Even if it's "Thank you for contacting us. We will look into your issue and contact you within (realistic time span)." and then actually do so. But being as customers from /Canada/Brazil/Greece/German are also complaining, ... I can't imagine you'd stand just there if you walked into a bakery, the clerk took your money for a loaf of bread and then just stood there looking at you saying nothing, because the bread wasn't coming out of the oven for another 15 minutes or they had no bread that day at all. I truly doubt that's acceptable in the Netherlands either. I've worked at two places that had exemplary engineered products and performance and they were still killed off by competitors who clearly had lesser performing products but much better usability and customer service. I don't think this is a personally unique perspective, at least in the US. Statistics specific to users reactions to customer service in this, that says customers will take a lesser quality product that has better customer service: https://www.score.org/workshops/5-ways-customer-experience-can-increase-or-decrease-your-revenue-client-retention-and-over Because bad customer service changes us from buy to bye.
  3. Thank you for posting your experience. Quite the head's up, on ordering Ultimaker.
  4. Wow, so all those web comments about bad customer service look to be true. The number of contacts for order status on this forum means they've yet to hire professional customer service staff, because they'd know better than to leave customers hanging. Your credit card shouldn't be charged until the product is being shipped. You can contact your credit card company to dispute the charge. You are, in effect, giving them a short term loan if they have nothing to ship to you. No good reason the customer isn't given an estimated ship time. And an email if that changes. I also need to double back and check Make's recommended number two printer.
  5. Similarly, I'm up to my elbows in solving a problem for myself, and find it very useful to other hobbyists. A viable solution now, thanks to 3D printing.
  6. Cura has 5 language options under Preferences. It's just strings on the UI, not five versions of Cura. Does it add problems? Yes. Change it to French, restart Cura. Go under "Machine", still in English, "Add New Machine". Bugs happen, but not a reason to not do something. Same thing, units is merely a mathematical choice of language, in this case, metric. No imperial preference means human is doing the conversions (over and over), much more error prone. I'd put my money on Daid over consistency in user conversions. One bug found, Daid fixes for everyone, once whereas human conversion, error occurs randomly again and again. The entire point of engineering is to resolve complexity and eliminate/reduce errors. If the target market for Cura is only metric using countries, then the conversation regarding imperial is irrelevant. 3D overall is pretty ugly at the moment, in its evolution. Apparently no IETF-like organization, to converge on standards. Some tools solve by providing all of the above and let user select file types, units, etc. and some contrain to one language/file type/unit/etc. I'm finding myself often looping backwards, in process, to resolve output file type, units, etc.
  7. No, I didn't. You must have a lot of spare time.
  8. Conversion limit to GUI display value only, not the underlying calculations. Have written US/UK aeronautics, confine unit preference to UI display only.
  9. Only if Ultimaker is putting me on their payroll. It's not rocket science. Perhaps they'll spring for an intern.
  10. Actually what I meant was in Cura, this could easily be coded in Cura, using user preference setting for display units. The inside code/calculations wouldn't need to change, just the numbers displayed to the user. You can email Microsoft with your idea for their calculator but I've not seen them receptive since 1992. Possibly with Apple on their heels though they may be more receptive these days, you never know. We're still using Imperial because the businesses said it'd cost too much to move to metric (tooling). Not unlike the current configuration of keyboards. They're configured to make you type slower - because typewriters used to jam. Too many users now to reconfigure, here anyways.
  11. Yes, it is simple to code. The user preferred units are limited to unit conversions at the user interface only. if (user_pref == imperial) then display_val = changeToImperial(x) and if (user_pref == imperial) then get_val == changeToMM(x) As for export from the 3D model software as mm, the whole reason I found this thread is my exported mm model of a 7 inch object, from MeshMixer, is showing up as 7mm in Cura and I'm digging for answers as to why that is.
  12. Sorry to pester you with such a novice question but do I need all of these? There's no explanation on the Cura download page what each of these are for. Cura_15.01.exe NetfabbInstaller_ultimaker.exe NetfabbInstaller_ultimaker_offline.exe NetfabbUltimaker_Win.exe Thanks for any clarification.
  13. Hello Bruno. If by "ticket" you mean when can you buy Ultimaker 2 Extended, April 2015. Very hard to find on their web site.
  14. Possibly you can find an Ultimaker close by, on 3DHubs.com, send a few test drives to one, and ask the owner(s) if you can come by for info/observation. The only negatives I've heard about Ultimaker is delivery wait time, customer service (don't know if they're one offs or indicative of overall support), no pause function to load next filament spool, single extruder. They demo'ed a mini and extended in Las Vegas but nothing on their web site about these two new sizes or when they'll be available. Good luck.
  15. Jossell, this video will probably help, It goes into several repairs using Netfabb.
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