I recently purchased a Ultimaker 2 and have had nothing but problems with it. Every third print or so comes out with horrible quality or does not finish at all. I have emailed the support email several times with no response and no support. I am getting extremely frustrated at their lack or support and their complete disregard for my issues. I spent a lot of money on the printer and its as though Ultimaker is no longer interested in me as a customer. I am seriously considering returning the printer and moving on to a company that will treat me well, even after the purchase is complete.