Hi.
Just to update this.
Since ultimaker support took so long to answer me (many weeks), I tried to install some fans with identical specs. Since the wires were torn off, I had to solder them on.
This didnt work, and I thought there was some bad connection etc, so I purchased a set of new fans and wires from ultimaker, which cost 72 Euro! A set of wires and two 1 euro fans with an ultimaker logo! However, I couldnt have a dysfunctional 3D printer, so I thought this was the only option. The whole purchasing process took about 2-3 months (they shipped the parts 2 months after receiving paypal payment).
The new fans and wires are installed, and the fans are still not working.
Im measuring 2.25 V on them when the fan speed is at 100%.
This process is the worst customer service I have ever encountered, and I must say Im really disappointed. When you have spent so much on a 3D-printer I would expect that they could send some wires for free and actually reply within normal time.
Any tips on how to get the fans running again?