pramodisha

Dear Friends, I am a new member and have registered just today. I have been trying to contact ultimkaer people and ask them questions but no reply from their side since over one week. Hence I am posting to this forum. I guess this is the right place to ask my questions. Here is my email to them:- Dear Sir/Madam, We are based in India and would like to buy an ultimaker 3D printer. We are already using chinese printers and now want to upgrade ourselves to better printers in terms of quality, speed and reliability. We have the following questions and would appreciate very much in case you can reply to each question separately, so we can make our decision and place an order for the appropriate printer. I understand that some of the following questions may have been answered at different pages on your website but I would appreciate it very much if you can send answers to all questions via email in detail. 1. What is the lead time at the moment for ultimaker original+ kit and also for ultimaker 2? This is quite important to us at the moment. 2. Can we buy ultimaker original+ in assembled and ready-to-use condition at an extra price? If yes, how much and how much lead time? If not, is it easy for anyone to assemble (we are not confident enough)? 3. Can we use 1.75mm dia filament in ultimaker original+ as well as ultimkaer 2? 4. Can we use different materials like ABS, PLA, Nylon etc. in ultimkaer original+? 5. We do want to use this printer as a commercial/industrial printer for providing services and expect it to run for 8-12 hours a day, 26 days a month. Which of your printers is more suited for this purpose? 6. Can we use dual head in ultimaker original+? If yes, can we use one material (ABS) for building the model while other material for support, so that when the model is finished, we can removed support by dissolving the same in some chemical or so??? 7. Which of the spares may wear out and need to be replaced soon or which of the spares can be burned up with constant use of the printer, so we can order those extra spares along with the machine it self? For example, our Chinese printers burnt up their heads and heated bed plates pretty quickly. 8. What are the differences in ultimaker original+ and ultimaker 2? 9. How much would be shipping charges to India? 10. What is the shipping method do you use and how much time does it take to reach to India? 11. How much guarantee/warantee do you provide? An early reply would be highly appreciated. Best Regards, Pramod Agrawal.