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designpro-ltd

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  1. Hi Sander The order no is: R588633177. just to let you know, our accounts department has also been in contact with Simone in Support 9 times now - 2 times send I posted this forum and yet no update. I hope you are more successful !!!!!!!!!!
  2. Hi Didier Thank you for the reply - we will be patient for 1 more working week........ What I would say to you and Ultimaker as a company - that you will need to be more honest with your clients on advertising with regard to your deliverables and the true capacity of the company. Only now when I look across other forums, is this not the first instance for this to occur and the excuses that have been given are not solutions. We await direct action this week or request that our payment be returned with transaction charges that were paid to the bank. Thank you again for your attention.
  3. On the 2nd of October we initially placed our order with Ultimaker for the Ultimaker 2, especially to receive the offer of 3 extra rolls of filaments due to branching into the US market. Our payment was completed via the direct transfer from our company bank account on the 12th of October thus payment complete - this confirmation was sent to Ultimaker twice. We still have not received delivery of the ordered system. Our accounts department has contacted via email and telephone their support department at least 10 or 12 times now and it has been a nightmare to deal with. I have also contacted support via email and have gotten only one reply and no replies since my last enquiry. Our last email from support confirmed that the system would ship on the week starting 10th November - 1 month after confirming payment - BUT yet we still have no received our order and have since that date emailed/telephoned support on a few occasions again to find out what is going on????? we have received no reply or update and at this stage any type of reasons for the very unprofessional service. I would not recommend this company at this stage to anybody to deal with and we will are now at a stage that we want our money returned (even if it is a great 3D printer) but due to the fact that the service and support of this company is so poor.
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