IGood day Folks,
We're Imaginables, Ultimaker Sales Partners based in Australia. We would like to address the concerns about pricing difference between Imaginables and Ultimaker. The exchange rate given by one of the major (big 4) Australian banks today (12/1/16) is 1.6485 (EUR to AUD), so buying an Ultimaker 2+ from Ultimaker directly (EUR1895) would be AUD 3123.97. The shipping cost on Ultimaker’s webshop for an Ultimaker 2 to Australia was EUR113.88, which is AUD187.73. So total purchase price from Ultimaker’s webshop (if you don’t get charged any other credit card/ foreign exchange fee) is: AUD3311.70.
Once the printer arrives in Australia, there will be the following charges:
GST (10% on Goods+Freight): AUD331.17
Disbursement Fee (charged by courier company): around AUD20 - 30, let’s say AUD20
Customs Entry Fee/ Australian Govt. Charges: AUD56.2
Total (GST+Fees): AUD407.37
That would make the total cost of buying directly from Ultimaker (AUD3311.70 + AUD407.37): AUD3719.07
Although as of today, our price for an Ultimaker 2+ is slightly higher, but the difference is not as much as stated in the post above. As some of you may be aware, the Australian dollar has been on a roller coaster ride lately, and since the beginning of this year, the trend is mostly downward. We have adjusted our prices several times for the past year to reflect the increase/decrease in exchange rate, but we are not able to adjust our prices too often unless the australia dollar is more stable. We do not vary our prices for ongoing small fluctuations, e.g. Say if the exchange rate worsen by 0.10 in a week’s time to be 1.7485, then it would cost around AUD3940 if someone is to purchase a Ultimaker 2+ directly from Ultimaker, but we will not be increasing our price for such weekly fluctuation.
Our current pricing for other Ultimaker printers are very similar to the cost of buying directly from Ultimaker if you consider all the tax and fees of importing directly from Ultimaker to Australia. The important advantage of buying from us (and also our resellers) is that you will get local technical support and warranty cover provided by us and our resellers across Australia.
Regarding comments of various Ultimaker distributors/resellers websites and spare parts, although perhaps not all parts are listed on theirs or our website, it doesn't mean that parts are not available. If you would like help in sourcing parts or a new Ultimaker Model just give any of our sales partners a call and I'm sure they will be able to help.
We are always striving to provide the best experience to our customers, and are always here to address any concerns, so feel free to contact us directly if you have any queries about our pricing, we are happy to help answer them.