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Ultimaker Community of 3D Printing Experts


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  1. I had exactly the same problem! I was four 8mm bore pulleys short and had 4 5mm bore pulleys too much. I submitted a ticket monday evening (16/2) and got a reply this afternoon (20/2) that the replacement parts would be sent out in the beginning of next week.
  2. I have already raised a help ticket yesterday evening, but it is hard to be patient :-P when you are assembling your kit! Now I'm assembling some separate parts, but I'm almost losing the bigger picture with these different, half-assembled pieces... But I'm glad to hear your positive experiences with UM customer service! This gives me hope !
  3. I received my Ultimaker Original + kit yesterday (only 1 week after ordering it!!!), and of course started building immediately. But I ran into problems when I was assembling the X and Y axis. I have 5 timing pulleys left, but only one with a hole that is wide enough for the axis, the other 4 have a small hole (like the pulleys that fit on the X and Y motors. Did Ultimaker send me the wrong pulleys, or did I do something wrong?
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