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malopezn

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  1. Thanks Sander! I am talking now with Zenalda, and she is solving this. Thanks so much for your attention! best regards
  2. Hello, I hope this channel helps and someone at Ultimaker answer my mails and solve my problem. 27/02 I order some items at Ultimaker shop. I made my payment via VISA, the money is charged since that moment as i can see at my online bank 27/02 UltimakerBV Geldermalsen AUT 67,84 My status at the shop is Not placed, so i send a mail to support with my reference (1558590). No answer from Ultimaker. 02/03 The weekend has finished and still no answer. I send another mail and open a support ticket. No answer 03/03 I send another mail with the same info. No answer 03/03 I write to Facebook fan page. They answer and when i tell the problem no more answers. 04/03 Today. One more mail and this post at the forum. Would this time someone at ultimaker answer me why they charged my card, doesn't send me the products and doesn't answer to: 4 mails 1 ticket support 1 Facebook mail Can someone please answer? Thanks
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