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chipsample

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Posts posted by chipsample

  1. Your biggest miss is 4 misses, actually. - ....-

    If there is anything else from your post which I have missed to address, please feel free to let me know.

    About the lost revenues, I fail to see how that has anything to do with the new community platform, my apologies. Would you mind elaborating?

    Thank you!

     

    Sander, tone criticism is a red herring. For you to suggest that I've been impolite is so bogus.  

    I submit your developer vendor does not need protecting.  They've obviously done this similar stealth / surpise technique on others. It worked so very well here when it was unleashed. Now it's been done to us and it is OUR business now to look into THEIR business and avoid them at all costs in any future dealings, either side of the oceans.  To put it another way, do not think of referring them within the halls of THIS user community.  It will not go over well.

    Your unannounced closing the entire forum, rendering it inoperable, removing history, images, screwing up search, and doubly capricious removal of live chat were all unadvertised, capricious and financially damaging to your user base.  It smacks of malicious application of creative destruction.

    If you honestly cannot see how removal of instant live chat of UM builder community help in the middle of a commissioned print gone awry and that panic mode when promises to clients have been made and UM does not behave as designed NOT DUE TO USER FAULT,....if you cannot see how that impacts revenues of your installed user base, revenues and goodwill you are and always have been planning on capturing to foster future sales and upgrade cycle, you are futher removed from the reality of the destruction forced upon us.  The impact of your capricious decisions and the longer lasting impact upon us your user community are reverberating.  Australia isn't able to help Cypress solve vexing print issues.  Alaska, Florida, NY and Toronto, Netherlands chime in and fix, on the spot, and we are back on task and on schedule.

    You are out of community touch, Sander. Ivory tower? Meet bricks and mortar/SOHO pavement!!!

    This has gone SPLAT.  Wallets have taken a hit.  

    I will rebuild, pun intended.  I will not spend lost revenues I do not now have.  I cannot budget lost customer revenues to spend on more UM product.

    You've destroyed something.  And I truly do not believe you are "sorry" in the slightest.  This was an executive decision, and executed perfectly and you, if you are going to represent the head of "community" have to take the hit for the destruction.

    To put it another way...you built us a Kool-aid stand, we became your customers, and you closed it without notice and decided to substitute feedlot run-off as the new drink when you reopened.  You still will not acknowledge the smell difference between the two drinks being sold.

    This is so bad out here in builder hub land, you have no idea, obviously what you have done.

    I'm upgrading to delta.  UM simply has proven they cannot be trusted.   I'll be listing my equipment on secondary market shortly after I quit scrambling to rebuild my 3-D hub reputation which has definitely taken a hit.

    • Like 2
  2. Your biggest miss is 4 misses, actually.  YOU FAILED TO ADDRESS:

    DESTROYING LIVE CHAT in the name of "marketing improvement." You have the gall to not comprehend how instant help when printing problems arise impacts your user revenue stream, order fulfillment, reputation, which was NOT occurring before you destroyed chat and is occuring now? That's cheeky of you.

    You failed to address any acknowledgment of USERS' lost revenues and lost opportunity costs out here in the field with your poorly advised and executed "improvements."  

    You failed to disclose the name of the firm who are your DEVELOPERS so we can not have our opinions muted by HQ's gatekeeping.  FUrthermore, I would like to be spared ever doing business with them in the future.

    You failed to assure us of Daid's Job Security.

     

    Dear @Chipsample, thank you for your reply.

    I must say, I find it a bit difficult where to start replying on your post..

    If there is anything else from your post which I have missed to address, please feel free to let me know.

    Thank you!

    • Like 1
  3. I really don't feel like participating anymore. It just seems that the entire thing is trying to push me out and I can't fantom the energy anymore to bother.

     

    Another hear hear!

    We could start another forum where we can dance and sing and discuss about 3D printing the way we like it. I would really want that place to be the Ultimaker forum though, the interaction between manufacturer and pro-users is so valuable. But if we can't find that here, perhaps we should start/find something ourselfs.

    @Daid, hope you'll be ok!

    I too hope Daid will STAY with UM community regardless of whether or not I ever get my old login-back.

    Daid will always be a software engineer, and he'll always land on his feet. His work is known throughout the 3D community, and he'll always have a job, most likely within the 3D community.

    The AMOUNT OF LOST MAN HOURS in HQ, let alone out here in the user community in all this fiasco is staggering!

    Getting my old log-in back is only one problem.  Finding anything again is totally another.

    Another thing that gets me is this:

    UM pulled of a terrif ranking for their product.  Marketing shouted it far and wide.  The instanaity of CHATROOM RESPONSE from the pros is what made farting around with UM printers bearable in the first place. That's because help was INSTANTLY there for the asking, WHEN THE PROBLEMS OCCUR in real time, no fuss, no muss, no judgment, just collegial INSTANT help.  

    And man oh, man but does the newbie buyer of UMO, UM2, GO and Extended have their problems.  That is well documented....well, it WAS well documented, now that I think about it.

    Ask yourself, HQ. Has marketing fielded one print profile Q? Or one my layers won't adhere to each other. Or one print speed reco Q? Have they analyzed one gallery photo and posted a solution within 20 minutes?

    No. You've got ivory tower syndrome, and those jerks need to be canned. In one fell swoop, they destroyed their own press generated buzz, and wiped out multiplied thousands of user hours which have gone into making these units something besides an expensive toy, suitable for the geeks on the planet.

    That's ALL gone.  That continuity has been destroyed.  I still see Gr5s name on the "new front page"...in the how many have posted brag column.  Big deal. What is this? A quarter Video Game front screen?  NOT! How does THAT help me?

    And these stupid conversational "bubbles" format which each up my time on the homepage? The old, small footprint "recent posts" did great and one could keep up with the innovation around here, AND the Q&A that was constantly occuring.

    I have no desire to poke around the helpful print galleries any more, where so much of my learning was taking place, which allowed me to save visiting LIVE CHAT for when I really needed some answer, and needed it quick.

    Answer me this, HQ.

    How has this colossal error you made in this non-improvement reduced HQ response time to help ticket?

    How much has this bumbling at the top levels increased parts shipping time by diverting energy and focus and destroyed morale at HQ?

    How has this put money in OUR pockets --YOUR CUSTOMER BASE-- who are trying to get the hang of your complicated, NOT OFF THE SHELF, plug and go box with lights that make noise and screw up my print jobs? I WANT to make a living in this brave new world? Marketing has done jack for me.  

    Me??? I've lost money over the last 3 weeks. I've got P'O'ed customers. My phone isn't ringing as much as I need to keep messing with this brave new bizarro world UM has succeeded in creating.  I've got incalcuable and non-recoverable lost opportunity costs.  And the damage to my quick turn around time has resulted in unhappy customers for ME, just because someone sold you a bill of goods, and you didn't have the horsesense to listen to your own people like Daid. Instead let marketing lead you around by the nosehairs and raid your corporate coffers?

    If you are so damned proud of these "developers" whom you hired to screw us, then tell us the name of their firm. I'll go get some of my lost revenues out of their hide, since they have YOUR money.

    Fire the marketing team. They aren't worth the price of coffee they are consuming.

    Fire the "developers" who couldn't find their way around an old fashioned darkroom with developer solution in the print trays without a flashlight if their lives depended upon it.

    Pull the plug on your grand experiment which has hurt us as users, and put us back into communication with each other which brought us instant help, resulting in money in our pocket and willingness to say nice things aobut UM products even though we were lying through out teeth most the time, out here in the field.

    I'll never buy another of your products, nor upgrade again. The instantaneous input into Cura upgrades is another thing that is gone. Why? Has Marketing ever written one single line of Cura code?

    Now, YOU'RE going to lose money, yes, even MORE money because you've not pulled production forward but shoved New Unit sales off the end of the gangplank.

    Part of what got UM its highranking you WERE so proud of was the instanaity of pro-user help, IN CHAT and in a usable forum. I remember reading it and thinking it was worth checking out. You've made your competitors extremely happy by your deeply flawed ability to evaluate what WE need out here in userland, not what makes your homepage more attractive than GTA5 welcome screen.

    Now we have a welcomepage from hell at the expense of revenues in my pocket.

    DEMAND YOUR MONEY BACK, and then send me my portion of lost revenues. Wrap my share of lost revenue in a box of cuban cigars.  Then maybe I'll start referring people to UM again and lie about how easy it is to get help in less than ---what is it now, 3 weeks and counting?

    Add three more weeks to this mess and you'll just about be at exactly how long it takes you to ship a replacement bowden tube or replacement knob, or bad circuit board, etc., let alone shipping out a brand new machine.

    Oh, you say shipment is now at 8 weeks.  

    That enough proof for you? How much pain can you stand at HQ??

    • Like 3
  4. First Sander was gone a week, now someone he wants to discuss this with is gone a week...we've already lost almost 15 days of continuity, images are gone, can't find valuable conversational threads in troubleshooting forums.

    Who ever sold UMHQ this bill of goods gets the baloney award of the decade.

    Then there is the matter of chat being destroyed and all those instant help resources.

    Sander, if you don't realize it, let me fill you in.  New habits are formed in as little as 3 weeks.  Some of us won't trust this site again for love nor money.  And it's YOUR money that is gone, as well as a chunk of us.

    When you deliberately erase chunks of time SIMPLY BECAUSE YOU CAN, it devalues people and makes them less willing to post anything in the future, even remotely helpful.

    Just exactly what did you get in return for this in the way of "improvement?"

    SQUAT, that's what you got. And what's happening here is WORSE lower in value than even squat!

    • Like 3
  5. Sander, I'm still waiting for paasword reset fix as regards AOL.  I have communicated with your privately about it using my AOL address which I much prefer. You privately replied and asked for several days to look into the matter. NOTHING has been resolved.

    Please attend to this matter. Your new, 3rd party website hosting webmaster does not apparently have the skills you were promised when you made this unwise change-over.  How tough can it be?

    I also cannot receive aol NEW REGISTRATION confirm email.  And it's been over a week now. I can't even find the "resend email confirmation" button anymore. UM has now tied up 3 of my email addresses. That is simply not acceptable.

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