JureSotosek

I saw that and tried it but it unfortunatelly didn't solve the problem. I will try to get in touch with the Ultimaker support then. Thanks

So i just got the Ultimaker 2 and when i hooked it to power, ran the setup and the calibration I encounter the problem when it came to inserting the filament in to the feeder. The feeder/stepper motor started spinning but i couldnt insert the filament. I read you need to use some amount of force but no matter how much force i applied it wouldnt "catch on", the motor wouldnt grab the filament so i tried pointing the end of the filament and it worked but it started doing [this](https://www.youtube.com/watch?v=Hm1qzvgJ8SU) and as you can see in the video if i took the filament and applied force by pushing it in to the feeder it would go as it should but i would really have to press hard. So then i decided to move in with the set up process and ignore the problem since the filament had caught on and when i pressed the main button it did [this](https://www.youtube.com/watch?v=KTYfv10QRRQ). After doing some research i decided to "lower the tension" between the feeder housing and the stepper motor by turning a screw on the top and moving up the white thing on the upper right corner of the housing. Then i decided to redo the setup process and when it came to inserting the filament i was able to do it without pointing the end of the filament and the motor caught on but the same thing started to happen just not as bad, [here](https://www.youtube.com/watch?v=bPRZcdetJ_k) is the video. The motor jumped back about every 1/4 of a turn so again i decided to just move on with the setup and pressed the main button. And then [this](https://www.youtube.com/watch?v=QjBhDsaBUd4) happened. Here is a picture of the filament when i took it out. [Here] are also some pictures of the inside of the feeder housing. So what should do? Do you maybe have a solution? My guess is that the tension in the feeder is too big which makes the motor not spin as it should but even at the lowest tension setting the tension is still too big? TL:DR The feeder wont catch on to the filament/wont turn probably(jumps back). Edit: I should also add im using the standard filament that came with the printer and i also got the sample print which tells me that it worked at the factory?