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  1. I already reformatted it and same thing happens. I bought 2 more sd cards and I have the same issue. Sucks that customer service responds once a day :/ Kind of frustrated now with my boss forking up the budget to buy one and not being able to print my 3d models. I've done factory reset multiple times but I think somehow something might be wrong with software? All I have done when I opened and set up was do the platform calibration and that's it. Not sure if I had to do anything else. By the way I am using windows 7 if that makes any difference?
  2. Hi There I just bought a printer for my company but I cannot get the printer to even start. I printed all the loaded parts on the sd card that came factory. When I add my gcode file it shows "no information available" versus the other ones that show completing time that came already on sd card. Then I see "This file will override machine setting with setting from the slicer" when I click on the model I made to start print. After I click print nothing happens and it just freezes up. This is how my gcode file looks at beginning...... ;FLAVOR:UltiGCode ;TIME:5143 ;MATERIAL:3383 ;MATERIAL2:0 ;Layer count: 246 ;LAYER:0 M107 G0 F9000 X20.958 Y14.195 Z0.300 ;TYPE:SKIRT G1 F1200 X-24.506 Y14.195 E5.45568 G1 X-24.507 Y14.185 E5.45689 G1 X-25.048 Y14.185 E5.52181 G1 X-25.569 Y14.178 E5.58433 G1 X-26.537 Y14.055 E5.70143 G1 X-27.535 Y13.800 E5.82503 G1 X-28.494 Y13.420 E5.94882 G1 X-29.397 Y12.923 E6.07251 G1 X-30.232 Y12.317 E6.19631 G1 X-30.981 Y11.612 E6.31975 G1 X-31.611 Y10.853 E6.43811 G1 X-32.162 Y9.993 E6.56068 G1 X-32.606 Y9.067 E6.68391 G1 X-32.931 Y8.090 E6.80747 G1 X-33.131 Y7.080 E6.93102 G1 X-33.197 Y6.142 E7.04386 G1 X-33.200 Y-6.103 E8.51326 G1 X-33.154 Y-6.837 E8.60151 G1 X-33.134 Y-7.072 E8.62982 G1 X-32.957 Y-8.001 E8.74330 G1 X-32.648 Y-8.971 E8.86546 G1 X-32.217 Y-9.905 E8.98890 G1 X-31.670 Y-10.782 E9.11293 G1 X-31.017 Y-11.580 E9.23667 G1 X-30.241 Y-12.320 E9.36534 G1 X-29.397 Y-12.933 E9.49052 G1 X-28.494 Y-13.430 E9.61420 G1 X-27.535 Y-13.810 E9.73799 G1 X-26.537 Y-14.065 E9.86160 G1 X-25.515 Y-14.195 E9.98523 G1 X25.515 Y-14.195 E16.10883 G1 X26.537 Y-14.065 E16.23245 G1 X27.535 Y-13.810 E16.35606 G1 X28.494 Y-13.430 E16.47985 G1 X29.397 Y-12.933 E16.60354 G1 X30.232 Y-12.327 E16.72734 G1 X30.981 Y-11.622 E16.85077 G1 X31.611 Y-10.863 E16.96914 G1 X32.162 Y-10.003 E17.09171 G1 X32.606 Y-9.077 E17.21494 G1 X32.931 Y-8.100 E17.33850 G1 X33.131 Y-7.090 E17.46205 G1 X33.197 Y-6.151 E17.57501 G1 X33.200 Y6.094 E19.04441 G1 X33.154 Y6.827 E19.13254 G1 X33.134 Y7.062 E19.16084 G1 X32.957 Y7.991 E19.27433 G1 X32.648 Y8.961 E19.39649 G1 X32.217 Y9.895 E19.51993 G1 X31.670 Y10.772 E19.64396 G1 X31.017 Y11.570 E19.76770 G1 X30.241 Y12.310 E19.89637 G1 X29.397 Y12.923 E20.02154 G1 X28.494 Y13.420 E20.14523 G1 X27.535 Y13.800 E20.26902 G1 X26.537 Y14.055 E20.39263 G1 X25.515 Y14.185 E20.51625 G1 X21.658 Y14.185 E20.97909 G1 X20.958 Y14.195 E21.06310 G10 G0 F9000 X20.925 Y10.395 ;TYPE:WALL-INNER G11
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