Hi,
Just received my UM2, leveling was straightforward but feeding the (Ultimaker supplied) filament was not. It was difficult to get into the feeder but the instructions said some force may be required so I helped it along. There was clicking of the stepper but that was also expected. When I couldn't get it to move far I turned the printer off and repeated the start-up sequence. Filament got a little further but the feeder seems jammed.
The filament is about 4inches into the Bowden, there are some ground/flat spots
While it can probably advance further something is not right, I think now the flat spots are causing to much friction in the Bowden tube
Every time I start it up it goes to the first time menu so I can't get to filament advance/extract menus, I don't know if there is any way to get out of this menu mode without completing it
I tried to remove the Bowden tube from the feeder but everything seems locked together by the filament, I removed clip, pushed down white collar and pulled with no luck although I didn't try much force.
I'm not sure what to do. This is my 4th printer including one kit build but also my first Bowden feed. I've looked at the build instructions and also some articles describing alternate feeders so I'm reasonably confident to take the feeder apart, clean it up and pull the filament out of the Bowden if this is necessary (I don't have any other ideas). Of course this fix doesn't explain what went wrong initially but getting out of the current mess is the first step.
I don't really want to start stripping down a brand new machine but my other printers have shown me that there are always challenges. Any thoughts on best way to proceed most welcome.
cheers,
Steve