I bought and paid for a Ultimaker 2+ on 24 Dec 2015, It arrived on 27 Jan 2016. In last few days it developed a problem, which after troubleshooting would appear to be hardware related.
Anyway I went to Ultimaker and filed a support request. Your representative comes back with an email that says "Since January 1st we went on indirect sales and support, which means that we are only the manufacturer of the printers. We have appointed and trained some distributors and resellers and they will handle all our sales and support questions from now on. This way we can provide all our cus