Hi Sandervg, thanks for the feedback!
I agree with you, looking at a printer over the long-term and rating customer service would be really useful. We have to return the 2+ to the distributor who loaned it to us next week (there's a lot of demand!), but we'll investigate a way to borrow one over a longer period.
We've been using an Ultimaker 2 and Ultimaker 2 Go as our daily machine over a period of months, and there's loads of things we could report about those over day to day use, but wondering how to make it interesting for our readers. Would you like to see something like that?
As for the customer support angle, that's a very good idea. We'll investigate a way to compare and contrast customer support from different manufacturers. If you have any personal experiences of your own, we'd love to hear them!
Cheers,
B