shamai_k

My apologies for pinching about the age, thinking again, it's not wasn't really appropriate, sorry! Unfortunately I'm not 10 years old either! All I meant was just go over the whole post again and you'll discover this thing is much trickier than just buying something from AliExpress for 30% of the price and expecting to get a genuine goods. Actually, I'm just shocked by the amount of ignorance this GOGO shop demonstrates, but I'm shocked even more by the response of the UM on this act. These guys put on display a fake item located just few miles away from an official distributor's office. The last one knows that! UM knows that! Just one lousy letter would be enough to shut it down, but neither distributor no UM are willing to do that! How do you find this situation? Anyway, I ordered it online just because I knew it's not something as distant as Ali, and that's the reason I paid via PayPal, otherwise I would've done it paying cash. Now, blaming me for saving around 20% over the purchase of DIY kit.... I think, there are some other people with greater responsibility for that. I would never believe it's possible, but now... not that I just believe, I even know the reason why it happens. Your comments please!

You're absolutely right, about both acting like adults and having some answers from UM. There are things even funnier than what I already said. This web shop has a land based address and it just number of blocks away from me. They have a tiny showroom with UM 2 on display (sometimes they don't when it's sold out). With a brand name on it, and it's really hard to note it's a fake one, unless you already own one (unlike me). Thanks got it was malfunctioning, I would never new it's fake, otherwise. Only then I started to compare it closely with online pictures and found visual differences. Now, the official dealer is located number of blocks in the other direction, and I called them. They said, they are aware of the situation, and they bought one from this store themselves, to mark the differences. When I asked to give me an expert opinion they said their law department prohibits them from acting on behalf of anyone, unless having a proper request from the right's owner. Their further suggestion was to contact UM directly, which I did, with all of the story above.

Mr cloakfiend, I would suggest you to read at least FIVE times the same articles when you do your research. The reason is you're missing all of the information in it. If you read it carefully again, you'll find out that I bought mine for $1800, and it has a BRAND name on it and the retailer, it's not a one day existing Chinese web shop, they have an address and could be visited . I know about the clones, they actually come in variety of names, either without name at all, which is pretty honest. Now, this one, I personally talked live on a phone with retailer, and was assured about genuine origin of it. Again, it was weeks before this topic appeared. Anyway, looks like you're in your late 80's, that's when elders start reading one thing but understand whatever fantasies they have in mind.

Thank you nallath. I was hoping someone would read this and as act the common sense would require. Like I said, I cannot solve UM's problem globally, but I can really help a lot in this specific case! Just help me to help you!

That's the whole point! I don't expect anyone to invest any money! I'm offering help on my own. That's me, who invested the money in trying to buy an original product, if I wanted a fake one, I could have done it by paying just 30% of what I've paid. But what I'm offering is just to give me a written confirmation of the basic facts, which they actually confirmed already, although not in official letter. With such a confirmation I could screw this GOGO shop really hard. For myself, I can return this crap and get the money back, so I can buy an original product somewhere else, just a bit more expensive. But as for UM, there is much more that they get, PayPal confirmed that by disclosing the facts of selling the counterfeit goods, they will close this shop's account and freeze all further transactions. I believe these guys will not try to repeat this trick again. Even if they will try to sell some Chinese clones, which are plenty on the market, they would have to write, Ultimaker COMPATIBLE, or so. That's what everybody else do, with little success. Before i got a reply from the UM support I though I was doing a favor, by trying to shut the indecent retail store, definitely protecting my own interests as well. But i'm still shocked by the fact, that the company refuses to do just as little as write a few words on company's letterhead confirming the true facts. I guess Ms. Zenalda from UM support does not quite understand the situation. She probably thinks I'm pursuing some kind of my own "VOODOO" interests, while all of my interests are just to buy an original product paying the best price. I don't think UM's interests are any different from mine. But now I will really think twice, just paying the highest price does not automatically guaranty the product will be original. The same guys may already opened another web store where they sell the same crap twice as expensive. Now being too apprehensive, I (or anyone else) might fall into the next trap, of the same nature. I consider myself a genuine UM customer, I sought to buy a genuine UM product, but was very primitively screwed. Now, whoever is supposed to take care of the customers, a minimum help that I'm asking for, is trying to make thing even worse. Please help me to find any logic in what's happening

I know the source is available (now), and I know the legal issue of using the logo, This is the reason I didn't buy anything on aliexpress (by the way all of their clones come with no logo). I didn't even want to try a fake stuff, I bought (as I was assured a genuine product) and I knew, that in case I would be cheated there would be no problem to get the money back. That what the PayPal is for. Now the problem is not to fix a fake printer, it is easy, I don't want it anyway. I'm just surprised by the Ultimaker support behavior. Indeed I wanted to buy an original UM2 extended cheaper ( around $1800, not very cheap, there are $500 on ali), I think it is legitimate for retailers to compete for the market by means of price, yet I enjoy buying DIY kits, I bought tube amplifiers kits and many other things, they were all genuine and exceptional quality, yet around 30% to 50% cheaper. I didn't know until now there are no genuine UM2 kits. This is my only mistake. Anyway, I cannot understand UM support, why can't they give their expert opinion so i can use it as a proof. I guess there would be enough to issue a warning on the product site saying that, it might help others like me.

I bought this kit just few weeks ago, and was assured by the seller that this is a genuine one, before placing the order. When I got it I saw a cheap Chinese made clone, but assembled it anyway. It has problems with a driver board besides. It is just one of those sold on AliExpress. But the weariest thing is not even that, I'm trying to return this item back to the seller, and I only need to present an official evidence to PayPal. I was in contact with Zenalda from Ultimaker support department, send her pictures showing clear differences and ask to provide me an expert opinion that I can use as an evidence. She answered that indeed what she sees on the pictures has nothing to do with an original Ultimaker, as well company has never sold any DIY kit, but as for providing a letter, she said "have a good luck on your own". She confirmed that they know the situation, and there is no doubt I was sold a counterfeit product, they just don't care, they know the truth, just too busy to write me a half a page letter confirming the truth. I assume not only GOGO shop sells a counterfeit Ultimakers, but most of the retailers do that. With such a great help from the manufacturer anyone should be an idiot not to buy a DIY kit from China for $500 -$800 and sell it then with a $1000 profit at least.