Hi Everyone, I use an Ultimaker S5
I used to be able to send prints wirelessly over the cloud in my office network. From time to time, I lost connection and was promted to "sign in to the cloud" in Cura to re-connect. Simple enough, this has happened many times before. Today however, I am also required to enter a 6-digit authenitcation code???
I remember at some point in the past I was asked if I wanted to enable remote printing, which I did, and it took me to a page where I recieved a two factor authentication code. But I never noted this down (because why would you? these are always temporary codes). I suppose this was important to keep as now I am unable to access any of the cloud features without it! and there is no way to reset or recover it! I even had to create a new log-in so I could post here to ask for help.
Things I have tried so far are:
-Perform Cura connect reset via printer
-Re-established Wi-Fi setup via printer
-Updated Ultimaker firmware via printer
-Deleted and re-installed latest Cura
I have attached a screenshot to show my problem, when I click "Lost access to your authenticator app?" it takes me to a page where I am supposed to have an 8-digit backup code?!? Which I do not have either.
Any help would be appreciated.
Thanks in advance
Frankie