Jump to content

FrankieRomer

Dormant
  • Posts

    4
  • Joined

  • Last visited

Personal Information

  • 3D printer
    Ultimaker 2
  • Country
    GB
  • Industry
    (Product) design

FrankieRomer's Achievements

0

Reputation

  1. Hi Smithy Thank you so much, I managed to recall that I had used Auxy as my authenticator (had to go to my app purchase history to remind myself which one it was) and lo and behold! my details for Ultimaker were there! signed in this mornign and everything is back to normal. Really new system to me! never used this for snything else but at least its safe I suppose lol
  2. Hi Everyone, I use an Ultimaker S5 I used to be able to send prints wirelessly over the cloud in my office network. From time to time, I lost connection and was promted to "sign in to the cloud" in Cura to re-connect. Simple enough, this has happened many times before. Today however, I am also required to enter a 6-digit authenitcation code??? I remember at some point in the past I was asked if I wanted to enable remote printing, which I did, and it took me to a page where I recieved a two factor authentication code. But I never noted this down (because why would you? these are always temporary codes). I suppose this was important to keep as now I am unable to access any of the cloud features without it! and there is no way to reset or recover it! I even had to create a new log-in so I could post here to ask for help. Things I have tried so far are: -Perform Cura connect reset via printer -Re-established Wi-Fi setup via printer -Updated Ultimaker firmware via printer -Deleted and re-installed latest Cura I have attached a screenshot to show my problem, when I click "Lost access to your authenticator app?" it takes me to a page where I am supposed to have an 8-digit backup code?!? Which I do not have either. Any help would be appreciated. Thanks in advance Frankie
  3. I have lost really expensive equipment over the years due to shoddy card readers. It's quite worrying to think that something like this can render a £1000+ piece of equipment useless. I work in a design studio where it runs 24/7 so the less frequently we remove/insert the card I think the safer we will be! Is there any feasibility in a wi-fi card? will it work you think? Just to add a note: the UM2 software is _15.04 ultimaker 2 (last updated April 2015) is it worth trying to upgrade?
  4. Our UM2 printer has suddenly stopped reading our SD card ( the Sandisk 4GB SDHC that came with the product!) We have been using it without any issues for the past year, but today it simply will not read the card. -The SD card can still be read by my laptop and Cura 15.04.5 so I know the card is not damaged. -We have also tried resetting the UM2 to factory settings and have re-formatted the card FAT32 and have had no luck -The UM2 reader can also pick up other SD cards so we know the machine is not damaged Are there any troubleshooting options I can try? We will probably look into getting a new SD card or a Wi-Fi SD card, but it's quite annoying that this has happened of a sudden and I'd like to find out why this has happened so we can avoid this in the future.
×
×
  • Create New...