We set up a new Ultimaker 3 and have been having a hard time getting anything to print successfully. What appears to be happening is that every time retraction occurs the filament is being pulled completely from the hot end and we not longer get extrusion. We are printing with Cura 2.3.1.
We have disabled retraction completely in the software yet the print still performs retraction. We turned on combing as well to reduce retraction.
We are printing using the silver PLA that came with the printer. We have started our job without using print head 2 for support just to get printing and not having to learn how to get PVA to stick to PLA. We have checked the feeder tension so it is not grinding the filament. We have performed base layer tests without issue.
As soon as the printer finishes the brim, which is perfect, and starts building layers up we get failure to extrude after the first retraction. Retraction pulls the filament completely away from the hot end. How do we force the printer to not perform retraction or fix retraction so it does not pull the filament so far out of the hot end?