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ctbeke

Team Ultimaker & Admin
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ctbeke last won the day on July 30

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  1. Hi, The Ultimaker App is quite old and not updated with remote functionality via the cloud. You can use the mobile webview however via https://digitalfactory.ultimaker.com, we try to make everything look nice on all screen sizes. For quick access you could pin that page to your home screen? Chris
  2. Finished my investigation. Some user accounts were incorrectly marked as Essentials customer by accident, causing all non-verified (security audited) plugins to be filtered out when signed-in to the Marketplace. The team is working on resolving this, so you should be able to see the Thingibrowser, and all other plugins, again in a short while. Please let me know if this is not yet the case by the end of the day.
  3. It should be available for Cura 4.0 and later, I'll investigate.
  4. Webcam images are now available in the cloud (with a 10-second interval)! If you install the latest Ultimaker S3 or S5 firmware you will see the webcam icon appear in the Digital Factory.
  5. The cloud-based Digital Factory currently supports all the features that Cura Connect had in the local network, with the exception of printer analytics (but this in progress). You need the latest firmware for S3 or S5. UM3 has limited support due to the lower frequency of firmware updates for that (older) machine. All our cloud-based products have APIs though, so data that might not be visible in our user interfaces yet might be available in an API, and you could hook up your own front-end to it.
  6. Hi, Sorry to hear you're having some issues with the latest release. In general I advice not to group printers in the local network anymore because of a whole range of issues that can occur related to local network configuration. We've noticed that its much stabler to connect printers to the Digital Factory individually. Sometimes these issues are caused by a bug on our side, but sometimes also by a customers' network configuration that is not fully supported by our printers. Secondly, the more printers you have grouped, the more performance is required of the host printer, which can cause performance issues if the printer is also printing (the printing process always has the highest priority on the embedded Linux board). If you can properly work with both printers separately connected to Digital Factory I suggest you keep that configuration. We are planning to introduce more virtual grouping features in Digital Factory at some point as well. Chris
  7. Hi, Do you have a Kyma material spool loaded on the printer? And if so, which material did you select on the printer during the filament loading process?
  8. I'll relay that suggestion to the Digital Factory development team, Thanks!
  9. The logs contain the following line of interest: ERR - stardust:144 - WebSocket error: gaierror(-2, 'Name or service not known') A gaierror is thrown when a hostname is not valid during a DNS request. Is there anything in your local network that might influence DNS routing? If not, a reboot or factory reset of the printer might solve it.
  10. Great to hear that you're up and running again. For anyone still having this problem, please share some logs with us so we can investigate the root cause and fix the problem permanently.
  11. No worries. Addressing these issues with IT admins is precisely why we created Ultimaker Essentials which, next to a controlled environment for IT, also contains a lot of knowledge and e-learning about security and networking topics. Maybe your IT department will find it useful, and it's free to try. If there's further questions from the IT department I can help you with let me know, we'd very much prefer you to keep printing the 21st century-way!
  12. We currently have no plans to update the app to work with the cloud. You can use the mobile web UI however via https://digitalfactory.ultimaker.com and maybe pin that to your home screen. All the functionality available in the app is available there as well, with the exception of printer analytics (which we'll make available in the cloud as well in the near future).
  13. Improving the reporting (and moving it off the printer to Digital Factory) is pretty high on our wish list, so expect improvements in that area 🙂
  14. Great to hear that you were able to resolve the situation. As this is obviously not a desired situation I'll keep working with the embedded teams to make the networking more stable.
  15. Great to hear that Digital Factory is helping you with remote capabilities. All the current functionality and values can be found on our Essentials product overview page. We intend to add features over time to our online products. Some of them will be in the free version, some in the Essentials subscription.
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