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ctbeke

Team Ultimaker & Admin
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Everything posted by ctbeke

  1. Hi! Can you share the Cura logs with me (via private message is OK). Chris
  2. Hi, Yes, if you're a user that is part of an organization that's subscribed to Ultimaker Essentials, Professional or Excellence, Cura and the Marketplace will only show you plugins that are audited for enterprise security (one of the security features of our subscription plans). Plugins that are not audited cannot be installed in Cura Enterprise and thus will not be shown. This is expected behavior. But I understand that it's not entirely clear, so we might improve this UX-wise (although that's not a priority at the moment). Chris
  3. Yeah the system requires the ZIP file to have a root-level directory with the same name as the plugin, and then all the files in that directory. If you like some automation, here's an example of a plugin I maintain that installs files in the correct path in the ZIP file that I then download from GitHub Actions' artifact browser and upload in the portal.
  4. Hi @ddrsarah, I see 2 distinct errors in the logs: 1) A faulty/weird material XML file causes the Python XML parser to crash, subsequently taking down the software that is responsible for telling the cloud what the printer is doing. 2) The printer did not receive a valid IP address from the DHCP server on the router, so a network connection could be established. The first one should be solved by doing a factory reset, but make sure that you're not running Cura in the same network still which might send the faulty XML material file again (why it is fault
  5. Hi, It's possible something went wrong during the connection flow. To help you further I need some printer logs, which you can export to USB from the printer's display and then upload here to send to me via a private message. Some steps you can try as well: * Has the printer been connected to the cloud in the past? Disconnect the printer via http://192.168.10.102/cloud_disconnect and then try the connection workflow again. * Try a [Connect Reset] or [Factory Reset] via the printer's settings menu and then try the connection workflow again. This should r
  6. @frankpian are you on Windows by any chance? We discovered a bug last week that was caused by windows assigning a slightly different content type header to ZIP files (application/x-zip-compressed instead of the regular application/zip), and we have since fixed this bug, so it should work now if that was the problem that you encountered.
  7. Ah okay. I'm not sure what hardware is used for demo units, might be pre-production units with less thought-out cabling and such.
  8. Sounds like you have a really problematic unit and maybe contact your reseller for a replacement? There really shouldn't be so many errors. I'm not 100% sure about Ultimaker's (or your reseller's) replacement policy, but I would at least ask for it. Chris
  9. Me too! I have a UM3 at home and would love to get all the newer features on it!
  10. Hi, This could be caused by many different things, although it's unlikely the Digital Factory as that part of the system just transfers the files. Since you indicate the problem started after updating to Cura 4.9, I'll move this question over to that subforum. In the meantime, a few questions to help you debug: 1. Did you recently update the firmware version on your Pro Bundle? And if so, did the problem start after that? 2. Can you try slicing something again in Cura 4.8 (you can install multiple versions of Cura side by side), and see if the problem a
  11. Hi, The backups are securely stored in Ultimaker's cloud. You can restore a backup in any installation of Cura as long as you're signed in with your Ultimaker Account (for example you can create a backup on your desktop and restore it on your laptop, as a way to synchronise settings between Cura installations). There is currently no option to download the backups and store them on your own computer or cloud service. However you could quite easily achieve this by using for example the Selective Sync feature of Dropbox and selecting the Cura user folder as one of the fold
  12. Hi! Yeah, you can make backups in version 4.9.1. Navigate to 'Extensions' -> 'Cura backups' -> 'Manage backups'. From there, you can sign in with an Ultimaker Account (or create one if you haven't already), and create a backup. You can also enable 'auto backup', which will store a backup of all your settings every day (if you start Cura) automatically. Once you've created a backup, you can restore it via this window as well (this will wipe your current settings and replace them with the ones in the backup).
  13. Hi, Unfortunately I have no update on this yet. It's still on the planning to work on a UM3 update, but no release date can be confirmed at this time. Chris
  14. Good to hear. Yeah, it can always be that there's a few minutes of disrupted connectivity for all kinds of (networking related) reasons.
  15. Hi, Apologies for the late reply, it's been busy post-launch. Are you still running into this problem? If so, try a factory reset via the printer display, and then follow the whole flow again starting at https://digitalfactory.ultimaker.com, [add printer] button. Chris
  16. Good to hear that it resolved by itself. Has it been stable since your last update?
  17. Hi, Apologies for the late reply, it's been busy post-launch. Are you still running into this problem? Chris
  18. We've planned several improvements for print job sending and scheduling in combination with the new library. Until then, as long as you have your print jobs in the library, it's very easy to send them to any connected printer you have access to. It might not be a single queue, but it would certainly act as a 'back up' in case one of your printers goes down.
  19. There is no way to download G-code for recently printed jobs (that are still visible in the 'recent history') via the user interface. However you can download the G-code for the current print job from the printer API. You could re-print the job you need the G-code for from the recent history and then use the API to download it. Seems like the endpoint you're looking for is http://[your_printer_ip]/api/v1/print_job/gcode. You'll need authenticate with the printer API to use this endpoint (see http://[your_printer_ip]/docs/api/#/Authentication for details about that).
  20. Hi @jkcz, Activating Ultimaker Personal is very easy! All you need to do is have at least one compatible Ultimaker printer (Ultimaker 3, S3, S5 or 2+ Connect) linked to your account in the Digital Factory. You can do this by clicking the "add printer" button in Digital Factory and follow the on-screen steps. Once you have done that, options like printer sharing (via teams) and the library become available automatically. If you don't have an Ultimaker printer yourself, but for example a friend has, they can also share this printer with you via a team (using an email invitation), and
  21. hi @Desprinzla, It seems like you have only uploaded non-printable files like STL and 3MF. In order to print a file directly from the library, it must be a printable format like G-Code or UFP. You can generate these using Ultimaker Cura and upload them to the library, or use the direct integration of Ultimaker Cura 4.9 with the library (currently available for everyone with a subscription, but soon also available for everyone with at least 1 connected Ultimaker printer). Once you have uploaded such files a print button will appear (see attached image). Chris
  22. Hi, Efforts to better understand and permanently resolve yesterday's issue caused a smaller outage today. Everything is back up now. Apologies for those who were not able to do their business because of it. Especially the timing, shortly after last weeks launch, is very inconvenient. We strive for a stable and performing platform, and this incident definitely gave us some pointers on where to improve, and we'll do so short-term. I hope I can share a more detailed analysis publicly soon as well. Chris
  23. Hi, There is a known issue with the remote printing parts of Digital Factory. We're working on resolving the problem as quickly as possible. Apologies for any inconvenience in the mean time. Chris
  24. Hi @deisengard, Thanks for your feedback. I've distilled the following possible improvements from your description: * Add the ability to multi-select print jobs to execute actions via the cloud. * Add the ability to 'select all' print jobs to execute actions. * Add the ability to 'clear entire queue' (basically a 'select all' + 'delete' action). * A bug caused a print job to appear 100s of times (I'm unfamiliar with this bug, could you describe the steps you took to get into this situation?) I'll relay these to the product owner of Digital Fac
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