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ctbeke

Team Ultimaker & Admin
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Everything posted by ctbeke

  1. ctbeke

    Delete account

    I was able to find a spare half our to make some improvements. We'll be rolling out the following change somewhere this week on https://account.ultimaker.com/app/security: It doesn't automate the process, but at least makes it way easier to find out how to initiate it. Chris
  2. ctbeke

    Delete account

    Hi @peterfrosta, Allow me to explain a bit why there is not a simple button on account.ultimaker.com to remove your account. Ultimaker provides many services that require the usage of an account. This community is one of them, but so are Marketplace, Digital Factory, Academy, and so on. Some of these systems were built by Ultimaker, others we buy from 3rd parties (like Community). Because of this, data belonging to your account is distributed between many different databases. For security reasons there is often no way to remove the data for 'any random user' from these
  3. Hi, Archived projects cannot be recovered via the user interface. The reason we archive them instead of fully delete them is to prevent issues for already published releases of that plugin. I can recover the plugin for you manually if you want. Just send me the ID or name of the plugin in a private message and we can have a look. Chris
  4. Hi, Thanks for your reply. In that case I'm not sure what's going on. Does the printer have an active network (Ethernet or WiFi) connection? Maybe an embedded engineer has more info on this, I'll forward them this thread. Chris
  5. Hi, You can turn developer mode on and off via the printer's display (in the settings menu). Depending on whether you have an Ultimaker 3, S3 or S5 it'll be in a different location in the menu structure. Chris
  6. Hi @3dprntz, I've read through the log files and can't really find anything obviously wrong in them. There's not error messages related to the cloud connection. Furthermore in our cloud back-end logging I can see that the printer successfully connects. Could you try the following steps for me to see if it shows up on digitalfactory.ultimaker.com? 1) Remove the printer from your account (on https://digitalfactory.ultimaker.com/app/printers, on the printer tile menu select "remove from account") 2) Perform a factory reset on the printer (via the settings menu on the
  7. Hi, So what you're saying is that you see this screen, but the printer is not visible on digitalfactory.ultimaker.com? Which firmware version do you have installed on your Ultimaker 3? Could you send me the printer logs (exportable from the display to USB)? Chris
  8. @inworks I'm not sure about the future roadmap for UM3, but I'm sure we'll release an update for it somewhere in 2021 that will include the later additions to the communication protocol between printer and cloud (unlocking features like webcam screenshots).
  9. Hi, For remote monitoring I advice to use the cloud-based Digital Factory connection instead of a VPN solution. You can get your printers connected by navigating to https://digitalfactory.ultimaker.com. Chris
  10. The "Check for account updates" button synchronizes Marketplace plugins and materials that were either added to Cura while signed-in, or those added via marketplace.ultimaker.com. However, you can achieve the desired effect of synchronizing all Cura settings (including custom profiles) by using the "Cura Backups" plugin, available in the "extensions" menu. Simply create a backup on one machine, and then restore it on another. This will copy over all the settings.
  11. Please export the printer logs via the touch screen settings menu and upload them here or send them to me via DM. Without those we can't really see what is going on. Chris
  12. You'll be happy to hear then that an upcoming firmware release will allow you to enable a firewall, blocking all incoming traffic from the local network. This is full, 100%, network security, whereas passwords are definitely not. By enabling this firewall, users are forced to print either via USB (physical security can prevent access to this if needed), or by using the Digital Factory, which has full user management and access management in place (especially if you're a company on an Ultimaker Essentials subscription). So we take security very seriously and are doing continuous imp
  13. This build indeed still contains that bug (it was made a little while ago). Hopefully there'll be another build soon with some of these bug fixes that were already released on the S3 and S5, as well as additional features for the Digital Factory.
  14. This feature was indeed requested a short while ago, in this thread: I've brought it to the attention of the product owner of the Digital Factory. By the way, was there a specific reason to have the lights turned off in the first place? Chris
  15. Hi, Can you tell me what the printer was actually doing at this moment? Was the object still on the build plate, waiting to be removed? The Digital Factory merely displays what the printer firmware is telling the status is, so in order to debug this we'd have to find out what was happening on the printer. Could you maybe upload the printer logs, or send them to me in a private message? Chris
  16. @smithy's suggestion will work. Alternatively, plugins and materials will also be automatically un-linked from your Ultimaker account if you remove them from the 'installed' section of the Cura Marketplace while signed in.
  17. Firstly, it is not trivial, because we are dealing with a security model that touches the physical and digital domains. For example adding a password to prevent stopping a print job via the local web UI does not add much value, because anyone could walk up to the printer and do it via the display as well. As a result, you'd also have to deal with authentication on the printer itself, which is much harder due to limited input possibilities (no one really wants to enter a full password on such a small screen). The embedded team is working on some options, but there not just not there yet.
  18. "print over cloud" is only available when: 1) you have actively connected your printer to the cloud (via https://digitalfactory.ultimaker.com). 2) the printer cannot be found by Cura on the local network (which is always the preferred networking route). So this is a pretty active opt-in. The reason we're doing more and more via the cloud however is to actually prevent issues with local networking, which are very common due to the many different LAN setups our users have. If you're worried about security or privacy, I can refer you to our support section about this
  19. Hi, The regular Ultimaker 3 firmware (5.2.12) does indeed not support these features. I'm not sure you how had these features before, but that was likely via the local network UI instead of the cloud? Chris
  20. Hi, We don't disclose specific dates for any product or feature launches, hopefully you understand. Kind regards, Chris
  21. Hi, There currently is no such feature indeed, as @Dim3nsioneer mentioned. I'll forward it to the product owner of Digital Factory to see if there's something that can be placed on the roadmap. Chris
  22. Hi, Could you upload the logs of the printer itself here or via a private message? You can extract them to a USB drive via the settings menu on the screen. It seems the printer is successfully connected (hence the 200), but the data the printer's sending is malformed and not accepted by the cloud. Chris (p.s. that 404 you posted first is expected, that URL only gives a 200 if you're an Essentials customer)
  23. Hi, Can you please upload some logs from the printer (you can dump them to USB from the settings menu) so we can have a look what's going on? Chris
  24. Hi, Great idea! Currently you can only send new print jobs from Cura and add those to the queue of the connected printers. We're also working on something that will likely solve your problem! Chris
  25. Hi, Please export the printer's logs via the settings menu on the touch screen and upload them here or send them to me in a private message. Hopefully the logs will reveal why the printer is no longer appearing in your Digital Factory. Chris
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