Oscar Vera

Problem is not the Tº, is not the heater, is not the extruder, ... is that reseller can't not solve the problems and we a lost more than 3 moth without any solution and without any good 3d piece printed. Reseller was agree to change the printer and now is totally lost .. We are spending time and more time in emails, calls, etc... and we have not any answer. I hope, the brand could push to solve this situation becuase the patience is not ilimited. I'm sure you could send us any solution or mediate with 3dsland to find it.

Hi and thanks a lot for your quickly answer (I'm impressed because we are not used to this speed with our reseller Tr3sdsland Girona) The reseller even broke it more, as for "solving" the problem, he added another problem by puting the printer extruder at more than 300º and it displayed an ERR15. This was 3 months ago and we are still waiting for final solution. Our big company has many projects stopped since more than 3 months ago because of our printer errors. And the reseller is delaying solving the problem. 2 months ago we reclaimed a devolution but they put a lot of impediments and we are still waiting for it. They say Ultimaker doesn't change printers, but your company Ultimaker explains a completely different thing about guarantees in your website. Nowadays (since more than 1 month), our reseller is not answering our phone calls nor answering our mails…. And we are really angry about the situation. We hope Ultimaker is not real conscious of his reseller incompetence so we believe you could be able to find the best way to solve this unfortunately situation. Thanks in advanced

Estamos teniendo problemas con el distribuidor de Girona (España) con una impresora totalmente nueva U3. Desde el primer día no funciona correctamente y no nos dan ninguna solución, todo lo contrario, ni nos atienden ya al teléfono. Tr3sDland Carrer d'Emili Grahit, 15 17002 Girona +34 692 10 33 98 Alguien se ha encontrado con el mismo problema? Llevamos 6 meses y ninguna solución por parte del distribuidor. Quedo a la espera de vuestras notícias