HI SandervG,
thanks for the response. I am actually pretty sure that the device came with misaligned axes, following the posts above, i now know what to look for and the axes are out of alignment to what looks like the exact same degree as the print i showed above. i have really only had a few minutes to play with the printer so i havent had time to fix it (the instructions that i found on the ultimaker website arent brilliantly clear). but i will for sure do some of the testing you suggested when i am back in the office.
Many thanks
wraypa1