Thanks for your reply. Of course, as soon as I messaged about this, the problem has not reoccured. I have been cutting filament at angles and this is a fairly fresh reel. I just notice the filament has a natural bend coming off the reel and the bend stays through and out the tube so when the filament backs off after a job it can get stuck on the edge of the coupler. Sometimes I can steer in manually with a spatula or driver but this shouldn't be the norm. Again, the problem seems to have abated for now. I'll keep an eye on it. Thanks for the quick reply.