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Ultimaker Community of 3D Printing Experts


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  1. Same Problem here. UM S5 bricked after Update. No restart helped after It stuck in Ultimaker screen. Updated it over the air. If there is an unbrick procedure, please provide it here. In this Covid-19 Situation it is even more complicated to get fast help. I'm in a production and need fast help. 5000€ printer and such a bad update policy maked you think if a better china printer would be the better solution. Because you can up and downgrade your Firmware like you want.
  2. Same verfication problem here. I wanted to update from 5.2.8 (which killed my wifi and ethernet connection ) to 5.2.11.
  3. Same Problem here, I have no ethernet or wifi connection sindce 5.2.8. I was happy that a new update 5.2.11 arrived. Tried to udate via USB. Then the message "The firmware has failed to verify, Please retry installation" popped up. What can I do now?
  4. Even the reseller and the support guys don't get any answer from Ultimaker. They let their people in the dark.
  5. When will there be a solution for these problems? I cannot use my printer in the way I ordered it. The customer service is not what I expect for such an expensive product!!! Please provide a timeline when we can expect a hotfix or a downgrade solution. Like the most users of a UM S5 there will not be any hobby work done with it. We use them for serious industrial developments. Time is money, even in R&D.
  6. Here a question for Team ultimaker: Is it possible in the next update to configure a possibilty for a backup on a USB-stick. If the update fails or some bugs show up that we can restore it to a state before the last update?
  7. Will this hot fix also available for the S5? Is there any chance to reset the S5 to an older version?
  8. I wanted to connect our printer (UM S5) from the Wifi connection to the newly installed Ethernet. For this I have deselected the Wifi and wanted to dial Ethernet. After a few seconds, the switch was reset to gray and no Ethernet connection was available. The Ethernet line was tested and used with other devices. Repeated attempts were unsuccessful. Then I reset the Cura Connect settings. A wifi connection could be set up, but an ethernet connection could not be established. I've reset the Cura Connect several times to test whether the ethernet can be enabled without a wifi connection. That was
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