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maadmarty

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Posts posted by maadmarty

  1. On 2/25/2023 at 9:50 PM, rachael7 said:

    For me, it is not a question of Ultimaker's loyalty or suspicion of evil intentions, so much as it is a question of reliability. If my printers require UM's servers in order to function properly, it adds several additional points of failure, such as internet communications and the presence/proper operation of UM's servers. It also adds vulnerability, as the printer needs to be exposed to the internet, and complicates provisioning of our network as we need to pass those communications through our security. For all those, and many more reasons, I would never rely on a printer in a production environment, if that printer required so many things beyond my control to function properly.

     

    The local management console is important for all the reasons I detailed above and the functionality I miss is everything that was just removed. The maintenance monitoring and reminders were key to keeping the machines running properly, the reports were critical for monitoring job completion rates and material usage to improve our material inventory and efficiency, and being able to re-run jobs from the history was a massive time-saver for repeat print jobs or re-submitting a job after a failure. Further, even if all the concerns I listed in the first paragraph were not a factor and I was happy to use the Digital Factory, I would still lose the real-time video monitoring when moving to DF. Often a simple still picture every 10 seconds is enough to ensure a print is continuing, but not always. When running challenging prints, diagnosing slicing/printing issues, and when dialing in a new material, the real-time video can be very helpful. Moving all the functions from the Management Console to the Digital Factory, as you have just done, requires me to choose which features are most important to me and give up the others, when before I had access to them all.

     

    Let me turn this around as ask you the question. If not to pressure people toward your subscription service, what possible reason is there to take away extant features? Features, I might add, that were advertised, paid for, and provided with the machine when I bought it. If UM is so loyal to their customers, how do they justify taking away functionality that I already paid for? And finally, if UM is willing to take away paid-for functionality now, how can you expect us to trust that UM won't take away more or demand more of us in the future? Taking features away from loyal, active users is no way to build trust.

     

    I can totally agree with rachel7, the active removement of features like the reprint from history is a bad thing.

    We run 12 UM Printers and we use this feature a lot.

    It's a shame that you're apparently being pushed to use online functions that were previously available locally.

    For Safety reasons we are not able to expose our printer network to the Internet.

    • Like 1
  2. 3 hours ago, RuthMajersdorf said:

    Hello,

    I have a S5 with a firmware older than version 5.1.8.

    I read the instructions on the website to upgrade to the new version 5.4.27.

    Did I understand correctly that first I need a network connection to update to version 5.1.94 ?

    There is no way to do the update directly from a USB ?

    I have no possibility to connect the S5 to a network, so then I'm stuck with the old firmware ?

     

    It is, let's say, tricky.

    Maybe you on an old FW Version that need an Internet Connection to set the System Time, otherwise the verification failed.

     

    See older Posts similar to this issue below:

     

    Firmware 5.2.8 Update failed

     

    Upgrade UL3 firmware from 5.2.8 to 5.2.11 from USB not working

     

    5.2.11 Broke my WiFi on S5

  3.  

    4 hours ago, bramvdc1985 said:

    Hello,

     

    I can only update through USB (company policy), and I've been stuck on this stepstone firmware for months (very unstable). Now that the USB-update option is available again, I tried to upgrade to version 5.2.11 this morning. Without succes: error message says that the firmware could not be verified (like I had when trying to update 5.2.8 through USB in the past).

     

    I'm in the same boat as most here, I don't understand how a company like Ultimaker is so slow on fixing their issues. We use our Ultimakers for professional use in our company, we'll have to rethink the options when investing in further printers.

     

     

    4 hours ago, cmeier38 said:

    Same verfication problem here. I wanted to update from 5.2.8 (which killed my wifi and ethernet connection ) to 5.2.11.

     

    Same Problem here, I wanted to update via USB from 5.2.8 (which killed my wifi too) to 5.2.11. Can't use LAN due Company Policy. Error message says that the firmware could not be verified. The Log says something like "could not verify online file version.txt"

     

    Do you need Internet to Update via USB???

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