We very recently received this ultimaker S5, and I have encountered an issue that I can not resolve. We are trying to print an object with physical dimensions of (XYZ): 229 x 230 x 295 mm. I have checked and all these values correspond with the volume of the device, which are (XYZ): 330 x 240 x 300 mm.
My issue lies with the Y-Axis scale. I can not seem to go over 218 mm to print. Everything else is fine with no problems. If anyone can help me. I would very much appreciate it.